SM Retro Reviews 267

Shambles

Been 8 months waiting for an order.
Everytime I chased they gave a fake tracking ID and Blamed Thai Mail for slow delivery. They have responded with this numerous times and kept saying to wait.

Quite literally £50 lost and Now no response for two months

DO NOT TRUST TO RECIEVE YOUR ORDER

Do not order from here. I ordered in June 2025 and it’s now February 2026 and still no order or refund. Every time I asked for a refund I am told the item is on its way; I ever got sent a tracking confirmation that said no parcel had been handed over.

Avoid!

Took a bit longer than expected to arrive but shirt was very good .

Tracker was no good. Delivery time was longer than I thought. Shirt is spot on.

This company is a scam, I ordered 2 West Ham retro football shirts, all you get is emails saying it's on its way to you, when they can be bothered, a tracking number that does not exist, terrible customer service, very unprofessional, don't get rip off by RM Retro.

I would advise anyone to read these reviews and not to order a thing from them! I as it seems many others are a victim of being scammed, the tracking numbers do not work and they give you 2 different tracking links, one doesn't work at all the Thailand post one won't load, the track 17 says the tracking number submitted can not be found as so many others have reported. I have tried 3 times now to contact SM Retro and they will not reply.
Avoid at all costs ! I have reported this to my bank as a scam site and worst case I've lost £41.00 and should of read the reviews first.

I have been waiting for 2 shirts since October. Had emails supposedly saying they are on the way. Postage tracking numbers do not work or even exist. Contacted twice for updates and advice. Silence.

In short, Avoid.

The shirt arrived on time, is beautiful and was well packaged. Great value too.

I would easily say this is the best retro shirt ever. Outstanding quality.

Do not use this company! It is 100% a scam company. After ordering an item in June 2025, I have still not received this order. After back and forth communication, which never came to any clear conclusion from the company, I decided to contact my bank. They looked into the company and confirmed it is a scam company. My bank then refunded me the money. Protect your money and do not use this company!!

I placed an order on the 19th of October 2025 for an England retro jersey and paid for it immediately. It was supposed to be a present for my son for Christmas 2025 as he likes England.
But till date there has been no reply , and it has strained my patience to the limit as there’s no reply to my emails and no update of when the jersey would be delivered. Till date it’s been almost 3 months since the order was made.
This company is a scam. They take your money but have no answer to your queries to your questions. It’s such a shame with a good website but a horrible attitude. I strongly urge people not to fall for their scams and buy elsewhere. Thankfully I only lost 39.99 gbp.

I am beyond frustrated with my experience by SMRETRO. I placed an order back in September, and after numerous attempts to reach out via email, I have received absolutely no response. It's infuriating not knowing when my order will arrive.

The complete lack of customer service is unacceptable. It feels like I’ve been completely ignored, and it’s clear this company has no regard for their customers.

I strongly caution anyone thinking about ordering from SMRETRO. My experience has been a nightmare, and I wish I had done more research before placing my order. Save yourself the hassle look elsewhere.

I can see from past reviews that the same excuses are given out in regards to a bogus tracking numbers given out.

I had asked 3 questions for it to be answered
1. Where is my order
2. When will I get my order
3. Why was there such a delay

But lo and behold I have still yet to receive the answers and still yet to receive a working tracking number.

The amount of emails I have sent and to receive 13 automated responses is extremely baffling.

Do not use buy from SMRETRO as it seems like a scam

I bought a shirt from SM Retro in April 2025. It didn't arrive and I didn't get the refund I'd asked for. They told me there were problems with everything else like the Thai postal system, staff sickness etc and that I should just wait - I would get my goods. Numerous other emails I sent were automtically acknowledged then ignored. I then sent a review like this on Trustpilot in October 2025 and magically they got in contact. Take down your review or we can't help you. Your goods will be sent. I took down my review, Well it's January 2026 now, still no goods and still lots of emails ignored even though I always get an automatic response saying they got my mail. £40 down the drain. I'll take this review down as soon as I either receive my order from April last year (9 months ago), or a refund. I don't really feel scammed - just ignored or forgotten. Hardly a reputable company to deal with.

Thieving company & useless service.
Do NOT order from SM RETRO
Based on my own dealings with this company, I would personally advise against making a purchase.
I placed an order for a retro shirt on 01/09/25 and to this day have still not received it.
I’ve tried to contact the company on 2 different emails multiple times..around 15 different emails sent to them over the 5 month period, at first they replied and said there was a tracking issue, the tracking they gave me wasn't recognised from the start and continues to still not be recognised from September 2025, always the same excuse with these cowboys tracking issues, once I requested a full refund, the communication stopped completely.
Now at this point I’ve accepted that I’m unlikely to see the shirt or my money again.
My experience dealing with SM Retro was an experience i wont repeat and hope others read this and follow suit, I dont want anyone else to deal with this joke outfit of scammers.
BEWARE..STAY AWAY from this Thailand scam.

I see SM Retro have the time and motivation to contact Trust Pilot to complain about my 100% truthful review..but couldnt find that same motivation and time to reply to my emails about my shirt or refund.

Really nice replica of the 1983 FA cup final shirt. Decent quality, fits nicely. Worth the delivery wait.

A top quality product. Delivery was a little slow due to unexpected delay, but good comms from seller throughout the process. Shirt was well packaged. Delighted when I got it. Top seller.

Scam. Take your money give you the run around. No one gets back to you.

Quality of the product is second to none. The best on the market. Just be patient on delivery.

Terrible company & service.
Do NOT order from SM RETRO

Based on my own dealings with this company, I would personally advise against making a purchase.

I placed an order for a retro shirt on 23/08/25 and, to this day, have still not received it.

I’ve contacted the company multiple times over the past few months. At first, they replied and said there was a tracking issue. However, once I requested a full refund, the communication stopped entirely.

The order cost me £40.99, and at this point I’ve accepted that I’m unlikely to see the product or my money again.

I’m sharing this so others don’t end up in the same situation.

In my experience, purchasing from SM Retro carries a risk, and I wouldn’t want anyone else to go through what I have.

Happy with product correspondence was a bit sparce but pleased with outcome..