SM Retro Reviews 267

TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 211 reviews, most reviewers were unhappy with their experience overall. Many customers experienced significant issues with their orders, frequently reporting that items never arrived or took an extremely long time to be delivered. People also expressed dissatisfaction with the company's responsiveness, noting a lack of replies to emails and non-functional tracking information. Furthermore, many reviewers struggled to obtain refunds for unreceived items. Conversely, a small portion of people were satisfied with the product quality, describing the shirts as fantastic, top-quality, and accurate replicas. Some customers also noted that their orders arrived in good condition and were well-packaged, with a few even receiving their items in a timely manner.

What people talk about most

Product

Consumers have mixed experiences regarding the product. While many customers praise the excellent quality,... See more

Order

Users describe negative interactions with order. Many customers report extremely long waiting times, with... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers express significant frustration... See more

Response time

People report negative experiences with response times, with many consumers expressing frustration over a... See more

Refund

Reviewers express significant frustration and disappointment regarding refunds. Many customers report... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The shirt did take a while to get here and it missed my grandsons birthday. When it did, the embroidery and the material was very good, the problem was that the sponsor letters peeled off on the first... See more

Rated 3 out of 5 stars

At last, after a wait since August, the Everton 1978 away shirt has been delivered, was it worth the wait ? YES. the shirt is of good quality, the size exactly how I wanted ( X-Large) and worth the mo... See more

Rated 2 out of 5 stars

My item arrived 9 months after ordering, no apologies from SM, if your item hasn't arrived keep sending them emails.

Rated 4 out of 5 stars

The product is fantastic. Great quality and truly a proper replica of the original. The delivery was quite painful (virtually 3 mths) but the wait was well worth it and greatfully received by my brot... See more


Company details

Written by the company

https://smretro.com/reviews/


Contact info

2.6

Poor

TrustScore 2.5 out of 5

267 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Leeds United 1984-85 Home Shirt

This website is a haven for retro football shirt enthusiasts! The quality of the shirts is simply outstanding. The materials are thick and durable, the stitching is impeccable, and the colours are vibrant and true to the originals. I was blown away by the attention to detail on the Leeds United 1984 shirt I received, from the correct sponsor logos to the embroidered crests. The website itself is easy to navigate and offers a wide selection of shirts from different eras and teams. Delivery time from Thailand was a few weeks but this is transparently specified on their website and the wait is so worth it. If you're looking for a high-quality retro shirt, look no further!

March 20, 2025
Rated 5 out of 5 stars

Motherwell 1980-82 Home Shirt

This website is a dream come true for any football fan who loves the classic kits! The selection is incredible. The website is easy to navigate and has great photos and descriptions of each shirt. The quality is excellent, and the prices are reasonable. I recently bought a Motherwell 1980 shirt, and it arrived in a few weeks from Thailand. Well worth the wait. Really impressive fabric and embroidery. I highly recommend this website to any football fan looking for a piece of retro football history.

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

Dundee United 1986-87 Home Shirt - XL

I recently purchased a Dundee United 1986-87 Home Shirt and it fits perfectly. The quality is top-notch, and I can't wait to wear it to the next game. The attention to detail is impressive, from the vintage logos to the stitching, and the flock velvet VG sponsor. The website is easy to navigate, and the customer service is excellent If you're looking for a unique and stylish way to show your team pride, SM Retro is the place to go.

March 16, 2025
Rated 5 out of 5 stars

Dundee United 1986-87 Away Shirt

Very smart top, received within adequate time. The customer correspondence from Jane was exceptional. I’ve hunted this shirt for many years and thanks to SM retro I’ve got my hands on it at last. I couldn’t be happier with the product and service. It brings back so many great memories.

March 11, 2025
Rated 1 out of 5 stars

Ordered two retro shirts in DECEMBER

Ordered two retro shirts in DECEMBER, one only one got delivered in January, the customer services told me there had been an error and they would resend. It is now March and still no shirt. I contacted customer services and they told me it had been delivered!!! absolutely not the case, they have refused to give me refund. Shocking service from the start (over six weeks for one shirt to arrive) and now accusing me of lying that i have received the missing shirt. BUYER BEWARE.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Luton Town 1987-88 Away Shirt

Superb shirt with pristine fabric and embroidery. Easily the best quality retro shirt on the market. The shirt arrived in 6 weeks, so within the timescales given on their website. It’s no surprise that this company has so many great reviews. I feel some of the negativity on here is unfair as reviews were left by customers before their order arrived or their issue was resolved. People should be more patient. My dealings with the staff at smretro have been very positive and I can vouch that they always try their best to ensure customers are satisfied. I’d happily recommend this company to anyone looking for retro shirts.

March 8, 2025
Rated 5 out of 5 stars

Chelsea 1980-81 Home Shirt

Having bought retro shirts from other companies over the years, I can say finding SM Retro has been a game changer. I’m very impressed with the quality of the shirt, and the professionalism of the staff. The shirt is actually a much nicer version of the original, with modern manufacturing techniques improving the look and production standard. Their website is very impressive, and caters for a large variety of teams. Looking forward to my next purchase. Highly recommended.

March 7, 2025
Rated 1 out of 5 stars

Don’t order from this company!

I placed an order from this company on 29th December 2024 and I still haven’t received my order. The tracking number hasn’t worked and the company even provided a replacement number that hasn’t worked even though I was told it would work after 11th February. Do not order from this company you will not receive your package.

December 29, 2024
Unprompted review
Rated 5 out of 5 stars

Heart Of Midlothian 1985-86 Home Shirt

The Hearts 1985-86 home shirt I received was exceptionally high quality. Really nice feel to the fabric, tidy embroidered badges, and nice felt sponsor. Much better than modern days shirts. Very impressed with the service and will be using again.

February 11, 2025
Rated 5 out of 5 stars

Luton Town 1983-85 Away Shirt

This reproduction improves on the original due to the modern manufacturing technique and the highly skilled employees at SM Retro. The embroidery is very good and the sponsor is flock velvet. Patience is a virtue when waiting for delivery (allow at least 6 weeks from dispatch) and you will be rewarded with a great product that will last for many years. Absolutely superb.

December 14, 2024
Rated 1 out of 5 stars

So an update from the company

So an update from the company, after I'd left a trust pilot review! The Manager' told me out of the goodness of his heart he was calling me to see what I wanted from him. I explained that the lack of communication from the company was poor. He said there had been an error on their part with the labelling but wasn't willing to apologise. He said he was guessing I might receive this on 20th Feb, i ordered on 3rd Jan!!!! I said his tone was aggressive and he said well your winding me up!!!! It was quite a truamatic call as you don't expect a manager of a company to be so hostile towards a customer. Honestly, a joke of an experience from start to finish.

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

Very impressive all around

Cannot fault the customer service or quality of the products. Very impressive all around. I love retro shirts and these are the best I’ve come across. Always in fashion and better than modern day equivalents in every way. Thank you to the guys at sm retro.

February 3, 2025
Rated 4 out of 5 stars

So,i ordered my Liverpool 1978-80 home…

So,i ordered my Liverpool 1978-80 home top on 26th November, finally arrived 23rd January. On the email i originally received, after asking when it would be delivered was 28-30 days. So well behind the date. The tracking system didn't work, so had no idea where it was. The response from customer service was actually good, they did respond quickly. The quality of the shirt is...... excellent 👍 though.
Just thought it took too long and tracking was shit. Gave 4 Star because customer service reply was good and the quality of the top.

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Dundee United retro shirt

Ordered a Dundee United retro shirt from the 80s and blown away by how good it is. Brilliant quality and love it. May take a few weeks to arrive but worth it. Would definitely recommend!

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

The best retro shirts

My friend wore a shirt from sm retro to recent match and I was so impressed I ordered one myself. Needless to say, I am ecstatic to own one and will be no doubt buying more. I was fully aware of the timescales involved re: delivery so no problem there, and for the quality and value it is totally worth it. The shirts are a tidy fit and are extremely well-made. the embroidered badges and logos really typify the quality. There is plenty to choose from on their website so even if you’re not a fan of a particular team one of these shirts will still look cool on you. I love the old-school sponsors and the simplicity of the designs. One of the best things about buying a retro shirt is that you can wear them for years to come, and these are made to last. Definitely the best retro shirts out there.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Everything fine with my order

Everything fine with my order. Lovely shirt with embroidery, felt sponsor, and fits well. I’m also pleased to report the shirt looks good as new after a couple of washes.
Ordering was straightforward. Website is nice and easy to navigate. Sizing ranges from M-XXL and due to the smaller fitting is suitable for women and children too. The sm retro team certainly understand consumer demand where football shirts are concerned, and remake the more simplistic shirts or the 70s and 80s before kit design became gaudy and over complicated.
If there are any criticism, I would like the delivery time to be faster but understand they are doing their best. Just be patient. I would recommend sm retro to anyone looking high quality retro shirts.

January 29, 2025
Rated 1 out of 5 stars

Don't bother ordering.

Don't bother ordering.
I placed an order in December, it hasn't arrived but been dispatched.
I asked for an update and apparently it is delayed in customs who say it's in a drugs check for cannabis and they can't get it
The company have finally refunded the order, and asked that this review is removed. I have amended the review but will not remove it, as others should be warned about the service.

January 20, 2025
Unprompted review
SM Retro logo

Reply from SM Retro

Despite our website stating delivery takes at least 25 working days you complained you had waited too long demanded a refund in less than this time, threatening us with trading standards if we did not so so.
Regarding parcels being checked by customs, this is not something we control and is fairly common when shipping parcels internationally from Thailand.
Nevertheless, we refunded you can cancelled your order.
Shame you took such a negative stance on all of this as we did absolutely nothing wrong.

Rated 5 out of 5 stars

Wonderful product and communication

Wonderful product and communication. Shipping could be faster but the company is up front about this and it’s all explained on the website. I have bought retro shirts from various websites and the quality of the one I bought from SM Retro surpasses all of them. Extremely well-make and very beautiful.

January 21, 2025
Rated 5 out of 5 stars

A Special Business

smretro.com is a very attractive website, not only due to the wonderful shirts on offer but also due the simplistic design and clear layout. After a couple of days window shopping, I was ready to place my order and this was very straightforward.
Between ordering and receiving I was contacted by SM retro to inform me of tracking information and when I could expect delivery. Although it's not the fastest this is not their fault and they are upfront about delivery times. All in all, it took 7 weeks from ordering to receive the shirt and I was very satisfied when I opened the parcel. The shirt was everything I expected and gave me a warm feeling of nostalgia. Football was so much better back in the day and being able to buy this shirt from my youth has made me so happy.
This will last for years to come. The fabric is good quality and the badges and logos sewn in, so they won't peel off or fade. Do pay attention to the size guides on the website so you order the right size - these are smaller fitting.
This is a special business and may it go from strength to strength. You certainly get your money's worth.

January 17, 2025

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