Scam
Never received the items and the email address isn't real. £45 for nothing. Do not order from these scammers
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Never received the items and the email address isn't real. £45 for nothing. Do not order from these scammers
I ordered a box, and apparently, it was delivered to a different address that was not even related to me. I received the email, the tracking link, and the number, all of which were correct. However, when I checked the address, it was located on the other side of the world. Tried customer service and all but nothing in return. I love Snackverse, but Snack Rewind is not reliable, unfortunately. Not sure if scam or not but it's disappointing
Likely Scam. Text received with order details, a week after it was supposed to be dispatched still no contact from them - reached out through chat and was ignore.
Credit Card issuer contacted for refund and complaint made to Shopify for hosting payments for a likely scam company.
I note the two reviews saying how great the service was are from the same day and have the same story, not suspicious at all.
Update:
After contacting my bank and writing this, suddenly there was a postage tracking code on my order, which was delivered the next day. Looking at the other complaints my suggestion would be if you are going to risk it, then buy using a credit card, because it looks like they're counting on people not going to the bother of reporting it, and only send the goods when they have.
I ordered a box in early June and didn’t hear anything for a couple of weeks. So I checked reviews and saw these saying it was a scam and got really worried but gave them the benefit of the doubt thinking they might send my rewind box at the end of the month along with my Snack Verse subscription box (and if that didn’t happen I could contact my card company and report). I finally got a message saying the rewind box was on its way and it arrived a few days later. The box was a bit battered but everything inside was fine. My kids and I have loved trying the snacks (I got the Lotus one) and the fact they come from places like France and Netherlands makes it all the more interesting!
So I would say to Snack Rewind, you really need to keep your customers updated with expected delivery dates otherwise first timers like me will really panic and you’ll continue to get 1 star reviews saying it’s a scam when it’s not.
I have a Snackverse subscription and the offer the get the ultimate May box at a discounted price found me through a Facebook ad.
I was happy to give it a go as a one off and made payment. Three days later I thought I'd check again the email I received from them, that's when I realised they are called Snackrewind and started to panic. Came here, read the reviews, checked the email confirmation again then the website (everything was sold out by then) and it all looked suspicious and I was 100% sure I was scammed. I called my bank, explained the situation and got my money back in half an hour. The following day I received a tracking info from Royal Mail (I was still suspicious as my subscription gets delivered by Evri) and the box turned up this morning!
I called my bank again to cancel the dispute and all in all happy with the service but something needs to be changed to make it look more genuine!
Scam apparently! Their supposed email address to contact them isn't real. Ordered and never received. So very annoying!!!
‼️‼️‼️Scam scam scam stoke £25 from me nothing arrived fake Royal Mail tracking number fake email just bounced back to me . These are scammers thieves and con artists do not part with your cash don’t do like me avoid avoid AVOID ‼️‼️‼️
They scammed me. The email says snackrewind@snackverse, but apparently it's just a phishing scam and they stole £28 from me pretending to be from Snackverse who I normally get from no problem.
AVOID AT ALL COSTS!
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