Whole customer contact experience was 100%. I was hesitant about buying a premium phone cover, but it's arrived and the quality is great. Haven't used it yet, the phone its for arrives tomorrow, bu... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I'd bought many a case in the past only for them to fall apart in no time at all, not this time though. My Snakehive Google Pixel 6 Pro case is quality & gorgeous too. Customer service is also excelle... See more
Company replied
I was able to input my order with ease and shipping / delivery time was fantastic ( total 3 days ). Only received my order 48 hours ago and have not had time yet to actually start using the new phone... See more
This is the third phone case I have purchased from Snakehive, so they must be doing something right ! Quality genuine leather, durable and wears nicely, develops the leather patina that makes it look... See more
Company replied
Company details
Written by the company
We are passionate about providing our customers with the finest uniquely crafted genuine leather mobile phone cases, whilst also offering exceptional value for money and great customer service. Snakehive is a family owned and run business based in Dorking, Surrey in the UK. Please check out our website at www.snakehive.co.uk.
Contact info
Unit 1 Tillingbourne Court, RH4 1HJ, Dorking, United Kingdom
- 01306742775
- sales@snakehive.co.uk
- snakehive.co.uk
4.9
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 24 hours
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Reply from Snakehive
Hi Benjamin,
Thank you so much for your fantastic 5-star review! We’re really glad to hear that your order arrived quickly and that you’re happy with how it looks.
We truly appreciate you taking the time to share your experience—it means a lot to us. If there’s ever anything else we can help with, please don’t hesitate to reach out.
Best regards,
Team Snakehive
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I love Snakehive cases since I first…
I love Snakehive cases since I first found them quite a while ago, I love being able to pick new colours to suit my moods Even if the inside is darker, the linings are sunshine. I have quite a few now. I don’t change them because they wear out but because I just feel like it
March 28, 2026
Unprompted review
Reply from Snakehive
Hi Jo,
Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear how much you love your Snakehive cases and that you enjoy choosing different colours to match your mood.
It’s especially lovely to hear that the little details, like the bright linings, make a difference for you—that’s exactly the kind of experience we aim to create. And we’re so pleased to know you keep coming back not because they wear out, but simply because you want a new look!
We truly appreciate your continued support. If there’s ever anything we can help you with, please don’t hesitate to reach out.
Best regards,
Team Snakehive
Fast turnaround
Fast turnaround! Extremely impressive with international order from Wyoming USA!
March 23, 2026
Unprompted review
Reply from Snakehive
Hi Fatso,
Thank you so much for your fantastic 5-star review! We’re really pleased to hear that you were impressed with the fast turnaround, especially for an international order all the way to Wyoming.
It means a lot to us that your experience met your expectations. If there’s ever anything we can help you with, please don’t hesitate to reach out.
Best regards,
Team Snakehive
Customer Service was superb
Customer Service was superb! Sent original case back as it would not fit. No hassle replacement straight back within 2 days!
Keep up the good work!👍
March 26, 2026
Unprompted review
Reply from Snakehive
Hi Jim,
Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear that you had a great experience with our customer service and that your replacement case reached you quickly and hassle-free.
It really means a lot to us that you took the time to share your feedback, and we’ll be sure to pass your kind words on to the team.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out—we’re always happy to help.
Best regards,
Team Snakehive
Great shop.
Great shop.
The support team responded very quickly.
The delivery problems due to address errors were resolved.
The leather wallets are made of high-quality material and therefore durable. I used my old wallet for 8 years.
March 21, 2026
Unprompted review
Reply from Snakehive
Hi Wolfgang,
Thank you so much for your wonderful review!
We’re really pleased to hear that you had a great experience with our support team and that the delivery issue was resolved smoothly. It’s also fantastic to know that you’re happy with the quality of our leather wallets—and even more impressive that your previous one lasted 8 years!
We truly appreciate your support, and if there’s ever anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Team Snakehive
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Reply from Snakehive
Hi Suz,
Thank you for your lovely review!
We’re so glad to hear that you’re pleased with the quality of your case—it really means a lot to us.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Team Snakehive
Delighted
My phone wallet was delivered within 2 days. It is an extremely well made item which fits the bill exactly how I hoped it would. Snakehive seem to have that personal touch that is missing from a lot of companies today. I cannot praise Snakehive highly enough. This is the second phone wallet I have purchased from them, and would look nowhere else when it is time to upgrade my phone.
March 18, 2026
Unprompted review
Reply from Snakehive
Hi there,
Thank you so much for your fantastic review and for your continued support—it truly means a lot to us! 😊
We’re delighted to hear that your phone wallet arrived quickly and lived up to your expectations in terms of quality and fit. It’s especially great to know that you appreciate the personal touch we aim to provide, as that’s something we really take pride in.
We’re honored to be your go-to choice for phone wallets, and we look forward to supporting you again when it’s time for your next upgrade.
If you ever need any assistance, please don’t hesitate to get in touch—we’d be more than happy to help.
Best regards,
Team Snakehive
Disappointing for US markets
The quality for the iphone 17 pro max is very nice, the patina is lovely. However, the section for containing paper currency does not accommodate the US dollar without folding the currency in half, which causes the case to be too thick. Furthermore, there are only 3 slots for credit cards, license & insurance cards etc. which I find very limiting. Lastly, I wrote the company providing pictures of my findings, and they never responded or acknowledged my communication.
March 2, 2026
Unprompted review
Reply from Snakehive
Hi Anastasia,
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience. While we’re glad you liked the quality and patina of the case, we completely understand your concerns regarding the currency compartment and card storage, as well as the frustration of not receiving a response to your previous message. That’s certainly not the experience we want for our customers.
We’d really appreciate the opportunity to make this right for you. Could you please reach out to us at sales@snakehive.co.uk so we can look into this further and assist you directly?
Thank you again for your feedback, and we hope to resolve this for you as quickly as possible.
Best regards,
Team Snakehive
Ordering was easy and I received...
Ordering was easy and I received exactly what I expected! I love the quality of my new phone case - it's like no other!
March 12, 2026
Unprompted review
Reply from Snakehive
Hi Cheryl,
Thank you so much for taking the time to leave such a lovely review! We’re delighted to hear that ordering was easy and that you’re loving the quality of your new phone case. It’s wonderful to know it stands out and met your expectations.
We truly appreciate your support, and if there’s ever anything we can assist you with, please don’t hesitate to reach out.
Best regards,
Team Snakehive
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I have used my previous phone case for…
I have used my previous phone case for almost 5 years and it has held up great! I had to get a new phone and it is a different size, so I ordered another case from you guys. Beautiful craftsmanship and durability. Love it.
March 16, 2026
Unprompted review
Reply from Snakehive
Hi Juliet,
Thank you so much for your wonderful review! We’re delighted to hear that your previous case lasted almost five years and served you so well. It’s fantastic to know you chose another Snakehive case for your new phone.
Your kind words about the craftsmanship and durability truly mean a lot to our team. We hope you enjoy your new case just as much as your last one. If there’s ever anything we can assist you with, please don’t hesitate to reach out.
Best regards,
Team Snakehive
Ordered phone case for new iPhone
Ordered phone case for new iPhone, arrived promptly. Great quality very pleased, best case yet!!!!
March 16, 2026
Unprompted review
Reply from Snakehive
Hi there,
Thank you so much for your fantastic review! We’re delighted to hear that your new phone case arrived promptly and that you’re so pleased with the quality. Knowing that you consider it the best case yet truly means a lot to us.
We really appreciate you taking the time to share your experience, and we hope you continue to enjoy your Snakehive case for a long time to come. If there’s ever anything we can assist you with, please don’t hesitate to get in touch.
Best regards,
Team Snakehive
High quality leather iPhone case in gorgeous colours
I was searching for a specific green, leather iPhone case and came across Snakehive. So impressed with a fast delivery and a high quality of the product! Very unique pistachio green colour I absolutely love. Had already a lots of compliments and I will recommend this company to everyone. Very happy customer 🤩 ❤️👏🏻
March 15, 2026
Unprompted review
Reply from Snakehive
Hi Kevel,
Thank you very much for your 5-star review! We’re delighted to hear that you had a great experience with our service.
If there’s ever anything more we can assist you with, please don’t hesitate to reach out.
Best regards,
Team Snakehive
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Snakehive Leather Case
The Snakehive Leather case came in quickly. The genuine leather case is beautiful. I am very pleased with the high quality and workmanship put into making this wallet case phone cover.
March 14, 2026
Unprompted review
Reply from Snakehive
Hi Theresa,
Thank you very much for your wonderful 5-star review! We’re delighted to hear that your Snakehive leather case arrived quickly and that you’re pleased with the quality and craftsmanship. It’s great to know you’re enjoying your wallet case.
If there’s ever anything more we can assist you with, please don’t hesitate to get in touch.
Best regards,
Team Snakehive
Quick quality
My items arrived quickly, and the case i got feels amazing right out of the box. It was everything i was looking for, and i'm genuinely looking forward to how this case will feel, and look in the future!
March 14, 2026
Unprompted review
Reply from Snakehive
Hi Ominous,
Thank you very much for your wonderful 5-star review! We’re delighted to hear that your order arrived quickly and that you’re enjoying your case right out of the box. It’s great to know it was exactly what you were looking for, and we hope you continue to enjoy how the leather develops its character over time.
If there’s ever anything more we can assist you with, please don’t hesitate to get in touch.
Best regards,
Team Snakehive
This the first time that I have ordered…
This the first time that I have ordered from snake hive, and I am pleased that I have, the phone case in dark tan leather, arrived promptly, and in a nice presentation box with instructions. The phone fits perfectly, and with the gold embossed initials looks great.
The quality of the leather is obvious from the moment I picked it up, and with time and wear will only improve.
Many thanks.
K. Brown.
March 13, 2026
Unprompted review
Reply from Snakehive
Hi Keith,
Thank you very much for your wonderful 5-star review, Keith! We’re delighted to hear that your first experience ordering from Snakehive has been a positive one. It’s great to know that the dark tan leather case arrived promptly, fits your phone perfectly, and that you’re pleased with the personalised gold embossed initials.
We’re also really glad you appreciated the presentation and the quality of the leather. As you mentioned, the leather will continue to develop its own character over time, which makes each case unique.
If there’s ever anything more we can assist you with, please don’t hesitate to get in touch.
Best regards,
Team Snakehive
I've just ordered my third phone case…
I've just ordered my third phone case from Snakehive and they have all been great. The leather looks good as it ages with use. The pockets for cards are really useful. Most importantly I've dropped my phone a number of times and it has always been well protected. Customer service is good and delivery quick.
March 12, 2026
Unprompted review
Reply from Snakehive
Hi there,
Thank you so much for your wonderful 5-star review and for choosing Snakehive again. We’re truly grateful for your continued support and are delighted to hear that this is your third case with us.
It’s great to know that you enjoy how the leather develops character over time and that the card pockets and protection have been so useful in everyday use. We’re also very pleased to hear your kind words about our customer service and delivery experience.
Your support means a lot to our team, and we’re always here if you ever need any assistance in the future.
Best regards,
Team Snakehive
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Great quality product
Just purchased a Samsung S26 ultra phone, so needed a good quality phone case to house the new phone.
I did a Google search and came across Snakehive.
I deliberated as to whether I should buy this. But thought the phone is expensive and I need a classy and good quality item
I purchased the vintage wallet green phone case, the tempered screen protector and camera lens protector.
They arrived today. Surpassed my expectations. Beautifully packaged. Beautiful quality. The nubuck leather is so tactile. Well constructed.
Great customer service from Snakehive with videos showing how to install the protectors.
Very very pleased with my new items. Thank you
March 10, 2026
Unprompted review
Reply from Snakehive
Hi Walgins,
Thank you so much for your fantastic review!
We're delighted to hear that your new Snakehive products surpassed your expectations. It’s wonderful to know that you’re pleased with the quality of the Vintage Wallet case, as well as the screen and camera protectors. We’re also really glad that the installation videos were helpful.
We truly appreciate you choosing Snakehive to protect your new Samsung S26 Ultra, and we hope you continue to enjoy your new items for a long time to come.
Kind regards,
Snakehive
Have always used snakehive cases
Have always used snakehive cases since I have had Samsung S9+. Have found them a durable and long lasting product and would strongly recommend 👌
March 10, 2026
Unprompted review
Reply from Snakehive
Hi there,
Thank you so much for your wonderful review and for your continued support over the years!
We’re delighted to hear that you’ve been using Snakehive cases since your Samsung S9+ and that you’ve found them durable and long-lasting. Your recommendation truly means a lot to us.
We hope you continue to enjoy your Snakehive cases for many years to come!
Kind regards,
Snakehive
Quality Leather Phone Cases
I have been using Snakehive cases for my Samsung Galaxy phones for several years (6-8) and have never had any problems at all. They are wonderfully made in quality leather and will only need the occasional clean and last longer than the phone.
March 6, 2026
Unprompted review
Reply from Snakehive
Hi Anthony,
Thank you so much for your wonderful review and for supporting Snakehive over the past several years!
We're delighted to hear that our cases have served you well across multiple Samsung Galaxy phones. It's fantastic to know you appreciate the quality of the leather and the durability of the case.
We truly appreciate your loyalty and support, and we look forward to providing you with many more cases in the future.
Kind regards,
Snakehive
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