I absolutely love how helpful they are. They walk you through every step and make sure you get your mail. I love their services for my organization and their customer service is top notch. I for one g... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I rarely leave reviews, but SnapMailbox earned it. Their platform works as promised, but what actually sets them apart is their support. Grace Amora handled my case and delivered the strongest custome... See more
Company replied
I am the Board Chair for a small nonprofit organization. Our operations are virtual, and we require a mailing address for the occasional donation that comes via paper check. SnapMailbox, with the ab... See more
Company replied
I really really appreciate the customer service with Smart Mailbox. They are patient, have the answers and are always willing to help. I had lots of questions and Quessy from Smart Mailbox not only he... See more
Company replied
Company details
- #1 of 2 best companies in Mailbox Supplier
Written by the company
SnapMailbox was borne out of the desire to improve the virtual mailbox space giving the customers what we wanted - flexibility and reasonable pricing. We wanted to be able to access all of our mail online from anywhere in the world while using a real, private and secure street address and figured others did too.
Contact info
United States
- 877-214-0121
- support@snapmailbox.com
- snapmailbox.com
4.8
Excellent
653 reviews
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I was ready to leave but he convinced…
I was ready to leave but he convinced me to stay great customer support
April 6, 2026
Reply from Snap Mailbox
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Mike was knowledgeable
Mike was knowledgeable, personable and offered easy to understand and follow instructions. He answered all of my questions.
April 1, 2026
Unprompted review
Reply from Snap Mailbox
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Customer service is superb
Customer service is superb. I had a live chat exchange through their website and had to take a phone call and walked away from my computer (for an hour). The rep, Mike, followed up with me via email until my (minor) issue was resolved. That kind of tenacity and follow-through is rare these days, and I so appreciate it!
March 30, 2026
Reply from Snap Mailbox
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Forwarding a parcel from US to UK via UPS
Our parcel arrived in the US and was forwarded to us in the UK via UPS on Friday afternoon, arriving Monday morning. :) Just takes a bit of time to load on the portal before it can be actioned.
March 27, 2026
Reply from Snap Mailbox
Thank you for sharing your experience! We’re glad your parcel arrived safely and quickly.
When a package or mail is delivered to your Snap Mailbox address, it’s first forwarded to our processing center, a step that can take 3–5 business days. Once it arrives, we process it and upload it to your Snap Mailbox account so you can view and take action. This ensures everything is handled accurately and securely.
If you need your deliveries uploaded immediately, we offer an alternative address at 1814 Memorial Way, Texas, which you can switch to for faster processing.
We appreciate your patience and are glad your parcel arrived safely!
Reply from Snap Mailbox
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Super quick and helpful response to a…
Super quick and helpful response to a fairly urgent question. Much appreciated!
March 18, 2026
Reply from Snap Mailbox
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
It is not that something went wrong
It is not that something went wrong, just that getting my mail (first time) was like applying for a national security badge.
March 12, 2026
Reply from Snap Mailbox
Hi David,
Thank you for your feedback, and we really appreciate you taking the time to share your experience.
We completely understand how the initial setup process can feel a bit intensive, especially the first time. The steps you went through, including identity verification and the CMRA (Commercial Mail Receiving Agency) authorization, are required by USPS regulations. These measures are in place to give us the legal permission to receive and manage your mail on your behalf, while also protecting you from fraud, identity theft, or unauthorized access.
In other words, while it may feel like a lot upfront, it’s all designed with your security and privacy in mind. Since everything is set up in your account now, rest assured that moving forward, the process becomes much smoother—and you can confidently rely on us to handle your mail safely and securely.
We truly appreciate your patience, and we’re here if you ever need help along the way.
Reply from Snap Mailbox
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Reply from Snap Mailbox
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Mike was very helpful.
January 20, 2026
Reply from Snap Mailbox
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Customer support is fast and accurate.
January 16, 2026
Unprompted review
Reply from Snap Mailbox
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
I really really appreciate the customer service
I really really appreciate the customer service with Smart Mailbox. They are patient, have the answers and are always willing to help. I had lots of questions and Quessy from Smart Mailbox not only helped, she had such a great attitude, so much so that I ended up feeling better than how I felt when I had those questions. I'm really grateful for the services Snap Mailbox provides ; still, having an understanding , helpful customer service, walk you through the process, is absolutely great! If everyone in Smart Mailbox is like Quessy, then future customers are in for a treat. I recommend!
January 7, 2026
Reply from Snap Mailbox
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Explained all my questions quickly and…
Explained all my questions quickly and expedited review an acceptance of my identification factos so I could get access to my mail very quickly, within minutes!
December 23, 2025
Reply from Snap Mailbox
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Awesome Support ever i had
I rarely leave reviews, but SnapMailbox earned it. Their platform works as promised, but what actually sets them apart is their support. Grace Amora handled my case and delivered the strongest customer service I’ve experienced from any virtual mailbox provider. She was fast, precise, and actually solved the problem instead of circling around it. No canned replies, no delays, just competent, thoughtful support that made the entire process effortless.
December 11, 2025
Unprompted review
Reply from Snap Mailbox
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Snap Mailbox offers everything we need…
Snap Mailbox offers everything we need for receiving and processing our business mail and packages. Quessy has always been very helpful with any questions or issues I’ve had. Highly recommended!
November 21, 2025
Reply from Snap Mailbox
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Great Company
What a great company. Even though I could not stay with them they were abover all things very customer centric and integral. I would do business with them no problem. A trusted company.
November 11, 2025
Unprompted review
Reply from Snap Mailbox
Hello Spencer,
Thank you for sharing your concerns. We truly understand how stressful an unexpected charge can feel. We want to assure you that we’re committed to resolving this with you as smoothly as possible.
After reviewing your account, we found that the $149.95 charge was generated because several subscription payments had failed over the past few months. Since your subscription had not been canceled, the system processed the accumulated balance along with the current cycle. The subscription itself was created on our website, and charges only continue while the account remains active.
We also checked our records and didn’t find any previous contact from you before this review, but we’re glad you recently reached out yesterday. Our team responded right away and is currently waiting for your reply so we can finalize your cancellation request and review the refund options available to you.
Your experience is important to us, and we’re committed to making sure you feel supported and taken care of throughout this process. If there’s anything more we can clarify or help with, please let us know — we’re here and ready to assist.
Please reply to our email or contact us through our support page — we’re here and ready to help.
Thank you again for giving us the chance to address this.
company is easy to work with and has…
company is easy to work with and has the features that we need/want for our business.
November 6, 2025
Unprompted review
Reply from Snap Mailbox
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Always great customer service
Every time I've needed to contact customer service, they have been 1) a real-live person, rare these days; 2) quick to respond; and 3) willing to go out of their way to help me. This time a check had auto-processed for deposit, but I realized that the deposit account had been closed as we were changing over banks. SMB went out of their way to determine that the check had had not yet left the building, go get it, and hold it until I could provide new banking info.
October 31, 2025
Reply from Snap Mailbox
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Snap Mailbox I have been using since…
Snap Mailbox I have been using since 2021 or 2022 its great services providers. when we have any query we get reply within few minutes via email.
they should launch their android app it would help to boost the services. Over all services is very good.
October 28, 2025
Reply from Snap Mailbox
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Simple in-house CMRA form approval
Simple in-house CMRA form approval, especially for non-US citizens like me.
October 24, 2025
Reply from Snap Mailbox
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
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