Snap Rentals Reviews 

27,682
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,730 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the smooth and efficient service, highlighting easy pickup and drop-off processes, often facilitated by convenient shuttle services. Many people commend the friendly, helpful, and professional staff for their excellent assistance. Vehicles are frequently described as clean, modern, and in excellent condition, offering reliability and good fuel economy at affordable prices. However, some customers noted unexpected charges, like management or processing fees, applied without clear communication. A few others mentioned receiving older, damaged, or poorly maintained vehicles, citing issues such as paint damage or mechanical problems.

What people talk about most

Service

People report positive experiences with service, often highlighting the easy, quick, and efficient process... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Product

Customers consistently note positive experiences with the product, often describing the cars as great to... See more

Price

Reviewers highlight positive aspects of price, with many finding it amazingly cheaper compared to other... See more

Quality

Clients share positive opinions on quality, frequently highlighting that vehicles are clean, well-maintained,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy pickup and drop-off process, and the vehicle provided was a new hybrid, which was a great plus. Overall, everything went smoothly and the car was in excellent condition. The only downside wa... See more

Rated 5 out of 5 stars

The online reservation was smooth and there were great choices of vehicles to pick from. The email on shuttle instructions from the airport was fairly clear. Car pickup process was extremely quick! We... See more

Rated 5 out of 5 stars

My name is Hakolo Ikitule, I have used Snap Rentals twice, and both times they have been great. Well awesome really, the attendant she was great, especially her smile, the way she spoke, and explained... See more

Rated 5 out of 5 stars

Renting with Snap Rentals was incredibly smooth from start to finish. The booking process was straightforward, the staff were friendly and efficient, and the vehicle was ready to go with no delays. Ev... See more


Company details

  1. Car Rental Agency
  2. Car Accessories Store
  3. Car Leasing Service
  4. Leasing Service

About Snap Rentals

Written by the company

Safe, Fuel Efficient Rental Cars That Don't Cost The Earth

Snap’s range of rental cars are reliable, clean and ready to go on arrival. Whether you are renting a car for a day or looking for monthly car rental, Snap makes your car rental experience easy and affordable.

With car rental locations in Auckland City, Auckland Airport, Christchurch & Queenstown, Snap has you covered for trips all across New Zealand!

Make your booking today!

BOOK NOW

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

28K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(27,682)

1,484 reviews in the last 12 months

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Rated 5 out of 5 stars

SNAP RENTALS IS AMAAAAZING!!

The staff are super helpful. I was having issues with my card and they were patient and really kind about the whole situation. Not only that, Snap always provides GREAT vehicles that you can rely on during your trip. I’ve lost count how many times I’ve used their services. Thank you Snap!

July 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Hassle free service to a T

Hassle free service to a T.
Easy fast efficient airport transfer. Easy quick process to pick up and drop off the vehicle. People were amazing to deal with. Price was amazingly cheaper compared to other rental companies. Thank you so much, we would definitely hire from them again.

July 9, 2026
Unprompted review
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Rated 5 out of 5 stars

So easy to deal with

So easy to deal with, quickest car rental pick up I have ever experienced. The staff member we dealt with was friendly and efficient and the car is great to drive.
Thanks so much.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with the rental car.

The service was great got picked up from the airport, driver arrived on time, and was very knowledgeable about the area. Car was nice and clean and my husband enjoyed driving around the area.

August 6, 2025
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Rated 5 out of 5 stars

Very friendly staffs

Very friendly staffs, always meet your expectations making you feel so welcomed and relax. Many thanks.

June 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Nelson Snap Rentals

From airport pick up right through the driving away … great service, very friendly and helpful.
Booking of vehicle was super easy, payment was well set out so no hidden costs.

June 7, 2026
Unprompted review
Rated 1 out of 5 stars

Bad service

We have just arrived from
Australia shuttle driver great ., the young girl behind counter was very rude .. we booked car and bought full cover insurance .. only to be told the insurance isn’t what they require that I need to buy one of there’s !!’ Oh and pay a bond off 2000$ which we won’t receive back for 3-4 days ,,

Very dissatisfied with it all not a fantastic start to our holiday

June 7, 2026
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Rated 5 out of 5 stars

Wonderful

Wonderful, helpful, polite service from the lovely young woman at the counter. It was easy as to hire the luggage trailer which worked perfectly for our needs. Would definitely use again. Cheapest way to move stuff across the city.

May 30, 2026
Unprompted review

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