Mode Rentals Reviews 312

Thank you very much Mode Rentals for the very pleasant experience using your rental services for our self drive exploration from Queenstown to Christchurch New Zealand. The vehicle was relatively new,... See more

This was our first experience with Mode Rentals although we have relocated cars for many other companies. We will certainly use them again. They kept us fully informed at every stage of the process.... See more

Three-time user of Mode Rentals in Wellington, for good reason. While other companies have the flash airport desk and the higher profile, Mode delivers comfortable, well maintained and reliable cars f... See more

The staff at Mode went the extra mile to make our trip to New Zealand a great experience - easy pick up, quick airport transfer, well maintained vehicle, friendly and helpful staff (big thanks to Li f... See more

The pick up from Queenstown was the most efficient I have ever come across. We were collected from the airport with minimum delay and taken the five minutes to their offices. Even though there were 4... See more

Everything went smoothly, staff helpful and friendly. Car worked well, and we had no issues with it at all. Dropped off at different location and that process was also easy. Security bond returned imm... See more

We hired a car for 7 days. Called the shuttle from Wellington airport and it arrived promptly. Other family members hired from airport companies and were held up for hours. Lost booking, incorrect h... See more

I've been renting with Mode Chch for a few times, really awesome experience each time, airport pickup and drop off never had long wait, staff members are polite and very helpful. Plus the inexpensive... See more

Booking website and subsequent communication was informative and helpful. Pickup at airport went as planned. Check-in staff friendly and helpful. Vehicle was as expected and there were no quibbles abo... See more

Staff were very helpful and pleasant nothing was a problem for them. Car was clean and ran well also was very clean, having used Mode over the years we have never encountered any problems with our... See more

We booked our vehicle through our travel agency, Connections in Belgium, and were thoroughly impressed by the outstanding service from Mode Rentals. From start to finish, the experience was seamle... See more

My experience with this company was absolutely brilliant. I booked a relocation which was a total bargain. I thought I was getting a medium sized car but ended up being given an SUV. I didn't realise... See more

Long wait due to lack of employment There was only 1 young boy working at the counter, although he did ask for everyone to self check-in online, it still took him a while to finalise the check-i... See more

Affordably priced car which matched online description. Short shuttle bus ride from airport. Easy to extend hire when flight unexpectedly delayed.

This is a good company renting decent cars for a reasonable price. They are open and honest about their policies and procedures and at the end of the rental are quick to acknowledge the return condit... See more

Easy and transparent rental. Car was very clean even it was already some years old. Car was not super comfortable even if we booked a upper middle class SUV. Could expect better driver experience be... See more

Mode rentals cancelled our rental car hire 18 hours before we were due to pick our car up, after we had spent hours booking accomodation and activities. There excuse was due to unforeseen circumsta... See more

We hired a van from Mode Rentals, after a couple of trip the hubcaps flew off (despite being cable tied on), we explained we were going slow in a low gear down the mountain, and were driving very safe... See more

We hired a relocate van from Mode rentals. Online booking was easy, waiting for the confirmation was very quick. Then filled out the check-in online form was totally straight forward and very helpf... See more

Thank you Jerry, Sunny and the rest of the __mode rental team. We were practically stranded when our initial car rental fell through (the branch literally shut down just before our booking) but __mode... See more

We had a great experience with Mode Rental Car. The price for our rental was excellent, and the service was superb. Although there was some initial confusion when we picked up the car, everything was... See more

We had a great experience with _Mode during our recent roadtrip across both islands. Easy and prompt communication and timely pickup from the airport, as well as friendly staff at the rental office lo... See more

Sunny Cars / Mode is an extremely good company. No hassle, everything neatly insured, 'young' cars and a smooth check-in thanks to the document filled in online in advance and a friendly welcome both... See more

We appreciated the flexibility from staff when we needed to return the car earlier than planned to avoid traffic delays getting to the airport. While there was a fee for returning the car before 8.30... See more

We were picked up at Queenstown Airport by the Mode shuttle, and taken to the office where the handover was quick and efficient. The same for the return, all sorted out quickly and efficiently. The ca... See more

The representative at Auckland Railway station was so freindly, polite and efficient, I immediately thought about giving a 5 🌟 review if the drop off was efficient. NO hardsell of 'un-necessary extr... See more

I picked up the car from Mode, which was a short shuttle drive away from the airport. The pick up procedure was quick and hassle free. The car was clean and the model I had ordered. The car worked... See more

From the start, communication was helpful, professional and accurate. What with my change of dates, late arrival due to flight detour to Sydney(!) and addition of son as driver, all went very smoothly... See more

First the service is very slow on arrival to pick up car. Second the lack of being able to extend the rental period. Clearly could have been able to keep car a little longer. Thirdly paid insura... See more

This is our fourth time renting with Mode in Queenstown, and the team always lives up to their promises: When we needed snow chains at short notice, they went out of our way to get us up to the ski fi... See more

Mode’s Christchurch team have now given us the 2 best car rental experiences we’ve had anywhere - not just NZ. That’s of maybe 30 car rentals across NZ, Australia, USA and UK.

The whole process was relatively easy, staff helpful & friendly. We chose a hybrid due to high fuel costs & it performed well. Hire cost was good compared to other companies we checked.

The Car Nissan Mini-Bus has terrible seats. We used this auto from 27th January to 9th Feb 2026. Experienced terrible seating. We wanted Toyota Hi-Ace 10 Seater Long Body but told not available & we... See more

I rented a car for 5 days and everything went very well. From the reservation to the return of the car the service was at the top, I had read comments about the deposit that the lessor returned it q... See more

The long term rental option was great. It is cheaper than short term and is an older vehicle. The hybrid Rav4 and was perfect. Pick-up and drop off at a different location fitted our needs. The car ya... See more

The whole process was smooth and hassle-free, from picking up the car to returning it. The vehicle was in excellent condition, and everything worked perfectly throughout the trip. I drove 2,060 km wit... See more

My experience with Mode Rentals was frustrating. We had an old car and the battery died during our rental period, which as such is not their fault, obviously something like this can happen. But the co... See more

Really disappointed with the customer service from mode rentals. Hired a van for a small trip around Queenstown this week and when driving 2 of the hubcaps (which were only cable tied on) came off the... See more

Efficient pickup and drop off to and from the airport. All staff are friendly. Special thanks to Lee whom I have known for sometime using this rental company. She deals with the paperwork promptly an... See more

Customer service is excellent and my experience was that their front of office staff are problem solvers who will do their best to find the right option and solution for you. I was really impressed wi... See more

We had a fantastic experience with Mode Car Rentals during our trip to New Zealand. The whole process was smooth and hassle-free, and the car was in great condition and perfect for our itinerary. Th... See more

The Mode office at Christchurch airport and our rental car were both FAR too perfumed. Even my dad who never notices scent complained about it. We had to drive with all the windows completely down f... See more

Rented a Rav 4 hybrid. Overall experience was good, car is in good condition, handed over with a clean car. Reception is also attentive, customer service is also responsive. Would recommend mode renta... See more

I rented a car from mode for 3 weeks to tour NZ. Picked it up in Christchurch and their guy there was really helpful. I had to ring him twice to ask questions about how to use the car and he talked me... See more

I had an excellent experience renting a car with Mode. The pickup at the airport and the drop-off were both on time. The car was new and in great condition. I couldn't believe how affordable the price... See more

Very reasonable rental rates Cars are clean and in good condition. Check-in and check-out is efficient. Shuttle is offered at Auckland Airport so quite convenient.

Our group of (healthcare professionals) hired a van for a week for our snow trip. When we collected the van, hubcaps were secured with cable ties… not a great sign. Unsurprisingly, one went missing du... See more

Mode Rentals Queenstown are charging us $100 for a missing hubcap, even though all four hubcaps were cable tied on within an inch of their life. The team were unwilling to compromise on this. Poor cus... See more

From booking online to contact less drop off in the CBD, everything was smooth. The car was in great condition. We stayed at Heartland Airport Hotel in Auckland and the drop off to the Mode depot was... See more

We rented 2 vans from Mode, one on each island, first was old, worn and had horrible gas milage, second was new and very nice. We had a tire blow out in the new van. It cost us $800NZ to get it towed... See more

Have rented from Mode a few times now and will continue to use them in the future.Cars have been well maintained and in excellent condition.The staff are very helpful and their pricing is very reasona... See more

Everything was perfect, from the airport pickup by a very nice and friendly Spanish woman; she picked us up, took us to the office, checked us in, and returned the car to us. The return was correct an... See more

Friendly staff, helpful, easy to deal.with, clear and respectful. Prompt service and I have already recommended them to my friends, I will definitely be a repeat customer, many thanks, Katie.