Sneakervelocity Reviews 121

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

First class service. Answered all my many questions with no problems and very quickly. Great knowledge of the product they were selling. Delivery was rapid and the price better than any other seller I... See more

Rated 5 out of 5 stars

Late writing this review, bought my daughter for her birthday High top jordans and i was worried that the size may not be right. Customer service was fab, they said they would exchange to bigger size... See more

Rated 1 out of 5 stars

I ordered a hoodie that I was able to select my chosen size and pay for item aswell as pay for delivery within 3 days. 5 days later I still hadn’t received item and after contacting them was told that... See more

Rated 5 out of 5 stars

Absolute brilliant service. I have brought multiple items from this company and there literally isn’t anything they can’t find or source. The delivery turn around is so quick and the knowledge... See more

Company details

  1. Online Marketplace
  2. Shoe Store
  3. Streetwear Store

Written by the company

From the latest trainers and clothing such as Air Jordan 1's, Fear Of God Essentials, Nike Dunks, Nike Air Force 1's & Yeezy's to the most luxury designer brands. The UK's favourite personal shoppers have you covered. Shop with Sneaker Velocity!


Contact info

3.9

Great

TrustScore 4 out of 5

121 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

First class service

First class service. Answered all my many questions with no problems and very quickly. Great knowledge of the product they were selling. Delivery was rapid and the price better than any other seller I got in contact with. Will certainly buy from again in future. Top notch!!

April 28, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customer service!

Would highly recommend using Sneaker velocity! They are always on hand to answer any questions, and provide A* service when it comes to sourcing & delivery.

April 12, 2023
Unprompted review
Rated 5 out of 5 stars

Best service!

Have used these guys a few times and have always had amazing service. I like that they're always on hand to answer any questions, the whole process feels really personal. They clearly care about their clients!

March 31, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered a hoodie that I was able to…

I ordered a hoodie that I was able to select my chosen size and pay for item aswell as pay for delivery within 3 days. 5 days later I still hadn’t received item and after contacting them was told that they did not have item in stock and could not source it. Somewhat disappointed

March 12, 2023
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Rated 1 out of 5 stars

Very Poor

Poor! Orderedy wife a pair of dunks for Xmas 13th December. Had a confirmation of the order. That was my final update before chasing my order and sending numerous emails also I paid express delivery for the just makesure I received the order in time for Xmas day! I had dpd wasn’t responding to them for my delivery then I had they had covid had hit them etc too many excuses. For me I don’t understand how they can take an order without guarantee that you have the stock it’s false advertisement and frankly a waste of time! Finally my oder was cancelled by them not me! And I was refunded but no email to inform this was happening! No apology no nothing for wasting my time and waiting on a Xmas present which was never coming! Wouldn’t waste your time with these because who knows if they have actually got your sneakers available!?!

December 13, 2022
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Rated 1 out of 5 stars

delivery took a long time and when the…

delivery took a long time and when the shoes finally arrived they had a black paint mark on the tongue and laces. The shoes should’ve been checked when the order was processed.

September 15, 2022
Sneakervelocity logo

Reply from Sneakervelocity

Hi Mia,

We are sorry to learn about this issue with your order. We have been trying to contact you since your review to understand how this occurred, as all orders are quality checked before they are dispatched.

However we have not had any contact from yourself, we are more than happy to rectify this issue.

Please get into contact with us info@sneakervelocity.com so we can get this resolved.

Kind regards,

Sneaker Velocity

Rated 5 out of 5 stars

10/10 Service

Cant fault these boys! 10/10 service from them. All authentic and products look great. Any problems I had they were easy to talk to and get it sorted. Would definitely recommend and use again.

September 16, 2022
Unprompted review
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