I was a bit concerned because when I checked my past purchase records on the website, I couldn't find an image showing that the item was graded PSA 10. I would feel more confident and reassured about... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I truly enjoy the service and quality of SNKRDUNK. Their shoes are absolutely legit and their app is easy to navigate and use. I definitely recommend them. The only reason why I gave them 4 stars... See more
Company replied
Great platform for trading cards But slow progress on authentication Also the sold records part can be improved. I think user should be able to access the sold item original listing like eBay
Company replied
Site is great find good prices in some stuff but fees are wayyyy high. Plus shipping together isn’t an option and it doesn’t seem like they do to much for buyer if seller flakes. But anyway they have... See more
Company replied
4.3
Excellent
222 reviews
Replied to 87% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always a great service
Always a great service, the careful inspection of all purchases is a valuable part. Always leaves me confident to buy again. Also the service in store when visiting Japan is great.
July 17, 2025
Unprompted review
Reply from snkrdunk.com
Thank you so much for the fantastic review! 🥰
We are happy to know our rigorous inspection process has been an important part of your experience and that you feel confident buying from us. We are also very glad to hear you enjoyed your in-store visit in Japan!
We hope to be able to be of service again in the future, both online and offline! 🤩
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Happy purchase.
I purchased a very rare shirt from SNKRDUNK, and I'm very happy with the item and thier service.
July 18, 2025
Unprompted review
Reply from snkrdunk.com
Thank you so much for sharing your positive experience! 🥰
We are thrilled you're happy about your rare buy and the service you received from SNKRDUNK! 👕
We are always here to provide support, so feel free to reach out at any time if you have any questions for us! ✨
great experience
this was my second purchase from snkrdunk, and both the things I purchased were authentic and shipped and was received quickly :) I didn’t get shoes, I got the I Found You Zimomo and Flip With Me! i love them both very much!
July 8, 2025
Unprompted review
Reply from snkrdunk.com
Thank you for taking time to write us a review! 🤩
It means a lot that you trust SNKRDUNK for your purchases, and we are glad we could deliver authentic items quickly for your second time around.
We appreciate your continued support! Feel free to contact us at any time if there is anything we can help with 🤗
SNKRDUNK is a great platform to buy and…
SNKRDUNK is a great platform to buy and sell sneakers and collectibles. Great and responsive customer service as well.
Hopefully we can continue to support each other!
July 13, 2025
Unprompted review
Reply from snkrdunk.com
Thank you for your kind words! Hearing that you appreciate our platform and customer service truly makes our day 🥰
We are committed to continuously providing high-quality service and coveted items, so please feel free to connect with us anytime you need assistance with your purchases or anything else we may help with! 💁♀️
Reply from snkrdunk.com
We are very grateful to have received your review about our platform 🤗
We will continue to strive to provide a high-quality service as well as sought-after products in the future as well, so please do not hesitate to reach out if you need support for your future purchases! 💪
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Amazing
The price of my item was the lowest I found. The communication was amazing and the delivery was on time.
May 9, 2025
Unprompted review
Reply from snkrdunk.com
Thank you so much for your kind words! 🥹💕
We are so happy to hear of your satisfaction with our service. 🥰 We will continue to do our best to provide you with a great experience.
Your support means the world to us, and we look forward to serving you again soon! 🙏
Fast reliable service
Fast reliable service, quick sales. Friendly customer service.
May 8, 2025
Unprompted review
Reply from snkrdunk.com
Thank you for taking the time to leave a review about our platform! 🥰
Hearing comments about our service directly from users like you motivates us to improve even further, so we are very grateful 💪
We look forward to continue being of service from now on, and thank you again for writing your positive opinion! ✨
The best place to sell and buy…
The best place to sell and buy sneakers. Easy to navigate and always have the latest sneakers and also trading cards too! My number 1 choice!
May 30, 2025
Unprompted review
Reply from snkrdunk.com
Thank you for writing a review about our service! 🤗
We are happy to hear SNKRDUNK is your number 1 choice when it comes to buying and selling items such as sneakers and trading cards as well 👟🎴
If you have any comments or suggestions about our service, please let us know at any time!
We thank you again and we look forward to continue being of service in the future as well!
SNKRDUNK is a great shoe plug
SNKRDUNK is an awsome place to get your DS shoes or the big name brands without having to worry if they are authentic or not. 100% authentic is guaranteed. I'm happy with the shoes I purchased and highly recommend. I will def be ordering from them again
May 22, 2025
Unprompted review
Reply from snkrdunk.com
We are so glad to hear about your experience buying with us! 🤗
As a Japanese company, we strive to ensure that our buyers only receive genuine items so that everyone can use our platform securely and with peace of mind.
Thank you so much for leaving a review, and we look forward to be of service again soon! ✨
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I sell on snkr dunk and I love how…
I sell on snkr dunk and I love how responsive their CS team is. Any questions I have they go above and beyond trying to resolve my issues. They also have a great TCG program.
May 23, 2025
Unprompted review
Reply from snkrdunk.com
Thank you very much for using SNKRDUNK for your listings! 🤩
We are glad to hear that our CS team has been providing prompt answers and resolutions for any inquiry or questions 🙌
We are also glad to know our services related to trading card items have been satisfactory.
Thank you for leaving a review and feel free to contact us at any time if you have any questions or suggestions! 🤗 We hope to have the opportunity continuing to be of service in the future as well!
Great shoes
Great shoes, no damaged boxes as double boxed for transit....10 pairs so far and no problems. Keep up the great work guys & gals.
May 15, 2025
Unprompted review
Reply from snkrdunk.com
Hello, and thank you for using SNKRDUNK.
As a Japanese company, we take great pride in providing the kind of thoughtful and attentive service that Japan is known for, right down to the packaging.
We’re truly delighted to receive such kind words directly from you.
We hope you’ll choose to shop with SNKRDUNK again in the future if the opportunity arises.
Thank you so much !!!!
Service great
Thanks again! You can trust them to do the right thing! Better then STOCKX
May 9, 2025
Unprompted review
Reply from snkrdunk.com
Thank you so much for your review 🥰
We are happy to hear you are satisfied with our service!
We are always available if you have any specific comments or suggestions, so please do not hesitate to reach out at any time 🙌
Thank you again and we hope to be of service again soon!
Super smooth transaction as usual and…
Super smooth transaction as usual and fast delivery
May 2, 2025
Unprompted review
Reply from snkrdunk.com
Thank you so much for leaving a review!
We are glad to hear that you are satisfied with your experience buying on SNKRDUNK! We are also happy to know you are satisfied with the speed of the delivery 🤗
We truly appreciate your continued support and look forward to serving you again soon!
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Site has finds but shipping fees are crazy.. just know what your getting into…
Site is great find good prices in some stuff but fees are wayyyy high. Plus shipping together isn’t an option and it doesn’t seem like they do to much for buyer if seller flakes. But anyway they have a really good authentication process. I had a buy cancelled just because there was a tiny snag on plastic like super tiny. I was impressed.. annoyed but very impressed. Great overall. Just know what your getting into before you buy…
May 12, 2025
Unprompted review
Reply from snkrdunk.com
Thank you for taking the time to write a review about your experience! 🤗
We are glad to hear you are satisfied with our service overall, especially about the fact you were impressed by our authentication process! We take quality control seriously, even when the issues are small. Rest assured that we always confirm if the buyer wants to continue the transaction when we find that an item was outside our quality standards.
About fees, we understand that they can feel high, but kindly note that this is also due to the fact that we ship internationally from Japan and Singapore. We suggest checking out our FAQ page explaining the fees charged at the time of purchase.
■https://docs.channel.io/snkrdunk-faqs/en/articles/How-much-is-the-usage-fee-per-transaction-f704c963
In addition, rest assured that we are continuously working to strengthen our support in situations where sellers do not follow through.
We appreciate your honest feedback! Thank you again for your review and we hope to be of service again soon ✨
Legit store to buy sneakers
I truly enjoy the service and quality of SNKRDUNK. Their shoes are absolutely legit and their app is easy to navigate and use. I definitely recommend them.
The only reason why I gave them 4 stars is because they are now charging taxes in the United States even though they don't have a physical presence in the country. I don't get why they charge taxes. This has stopped me from buying some shoes.
May 4, 2025
Unprompted review
Reply from snkrdunk.com
Thank you for taking time to leave us a positive review! 🤗
We understand your concern about sales tax being applied to all orders to the United States. Kindly be advised that this is due to the country's tax regulations, which now requires that sales taxes are collected for all purchases, regardless of item prices or our physical presence in the country.
We would appreciate it if you could check our FAQ page for more information about this topic:
■ https://docs.channel.io/snkrdunk-faqs/en/articles/How-much-are-customs-duties-and-taxes-eg-GST-ef0ced85
We understand this might be impacting your purchasing decisions. If you have any further questions, please do not hesitate to reach out to our customer support team 💬
We thank you again for your comment and we hope to be able to be of service soon! 👟
Warning for PayPal users — SNKRDUNK lacks responsibility
Be careful if you’re using PayPal with the SNKRDUNK app. This platform takes no responsibility for buyer-side issues. I experienced it myself. Normally, other apps clearly show the currency conversion rate before charging your account — but SNKRDUNK doesn’t. I thought I could review the final price before confirming, but instead, the app instantly charged my PayPal.
When I realized the mistake and tried to cancel, they told me nothing could be done. They just said I had to wait until the seller fails to ship by the deadline — only then can a cancellation happen.
I’ve used many other apps, and they all allow refunds or cancellations for mistakes — but not here. You’re stuck waiting and hoping, and your money is basically held hostage. It honestly feels like gambling — you’re using your own money, but have zero control over what happens next.
Avoid this app. Go with other platforms that actually support their customers.
April 29, 2025
Unprompted review
Reply from snkrdunk.com
Thank you for leaving a review about your experience.
Kindly note that, on the SNKRDUNK app, tapping on the "Purchase" button means that you are confirming the purchase and will be charged after tapping said button.
In addition, for "Buy Now" purchases, a confirmation pop-up will also ask you to confirm that "We are unable to accept returns or cancellations after your purchase has been made".
You can confirm the steps for "Buy Now" purchases in our FAQ page:
■ How to buy
https://docs.channel.io/snkrdunk-faqs/en/articles/How-to-buy-from-SNKRDUNK-995b0915
It is also stated on our FAQs that we are not able to accept cancellation requests for reasons such as operational errors, as we also informed you previously during our chat conversation. Kindly check our FAQ page about this topic for more information.
■ Can I cancel my order?
https://docs.channel.io/snkrdunk-faqs/en/articles/Can-I-cancel-my-order-f9fdcc5a
Although we were not able to meet your request for a cancellation because of our established policies, we are always open to further inquiries and provide support for any issue you and all our other customers may encounter.
We appreciate your understanding at this time.
Definitely a legit site
Definitely a legit site. I bought both pokemon and one piece from here and always well packaged and always excited to see it. I just wish the price you pay for box 1 is the same price you pay for box 2.. and 3 and 4... but besides that I always trust them.
April 19, 2025
Unprompted review
Reply from snkrdunk.com
Thank you for your kind review 🤩 We are glad to hear about your trust in our company!
About the item prices, kindly note that the prices are set by our sellers and may vary depending on market fluctuations, so we are not able to guarantee that items will have the same price.
If you have any specific question, feel free to contact us at any time and we will be happy to provide support! 🤗
We appreciate your understanding and we thank you for your continued support of SNKRDUNK!
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Received my Yezzy Zebra with joy!
Received my Yezzy Zebra with joy!
What was disappointing was when I placed and paid for 4, only 1 passed the authentication, 2 was rejected and 1 was “no response from seller”.
April 27, 2025
Unprompted review
Reply from snkrdunk.com
Thank you for writing us a review! We truly appreciate you taking time to do so ☺️
About the difficulties you experienced, we understand that such issues may cause disappointment 🙇 Kindly note that since we are a platform that facilitates transactions between individual users, issues such as an item not meeting our standards may happen from time to time. Our goal is to deliver items that meet our strict guideline standards, so this is why we guarantee full compensation should an item not meet our standards.
In addition, we will always be sure to provide support in any of these situations, so feel free to contact us at any time if you happen to be in need of support for any of your future purchases!
We thank you for your continued patronage and we look forward to being of support again! 🤗
Very happy
Process was easy, fast and the shoes are great! Definitely using SNKRDUNK again!
April 14, 2025
Unprompted review
Reply from snkrdunk.com
Thank you so much for the awesome review! 🔥
We are glad to hear of your positive experience and even happier to hear that you love the shoes! 🥹
We can’t wait to have you back for your next pair. Thank you for your trust and for choosing SNKRDUNK! 💕
We look forward to serving you again! 🙏
Everything from the moment i made my…
Everything from the moment i made my purchase through the SNKRDUNK App till i received my pair of shoes was tip top professional in terms of providing info and keeping me in the loop of the different stages of progress in the shoe delivery update. Commendable Customer Service. Kudos!
April 4, 2025
Unprompted review
Reply from snkrdunk.com
Thank you so much for your kind words and thoughtful review! 🥹
We are so thrilled to hear of your positive experience. We always aim to inform users of their transaction's progress, so it truly means a lot to know it made a difference. 💕
Your support and encouragement motivate our team to keep delivering the best service possible. Thanks for making our day ❤️
Kudos right back at you and we hope you enjoy your new kicks! 🔥
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