>I did like the experience over all.... but I don*t like the fact, that you didn't*t care for the product that I sent back, that you are actually throw away the shirt by saying : "just keep it".<... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The supplier / UPS did not want to deliver the shipment. I am still waiting about more than a week for my shipment. the support from snowcountry was perfect and all the time accessible. perfect ass... See more
Fast shipping to Germany (1day delay caused by ups, not sellers fault) with good tracking. Very competitive pricing. Will order again
Great price, product delivered quickly, well packed and in perfect condition. Big up Rick from customer service for his patience and assistance.
Company details
Written by the company
Willkommen bei Snowcountry, der ersten Adresse für Freeski- & Snowboard-Equipment. Unsere Heimat ist vielleicht nicht besonders groß - doch unsere Ideen sind es allemal! Seit 2008 bieten wir Freeskiern und Boardern aus aller Welt das coolste Equipment, das es auf dem Markt gibt.
Contact info
Astronaut 10, 3824MJ, Amersfoort, Netherlands
- +31 85 7500 162
- helpdesk@snowcountry.de
- snowcountry.de
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic!
August 27, 2025
Goodish packaging, fast delivery :)
Really happy they had good offers and a fast delivery, the product was packed carefully
August 20, 2025
very uncomplicated delivery and return
August 18, 2025
fast & excellent
July 29, 2025
Once again!
July 28, 2025
Great service
July 25, 2025
The communication was clear
The communication was clear. Even though the part of the order was delayed - it was still clearly communicated. Great service, no issues with product so far.
July 22, 2025
Great Hydroflask at an unbeateable price
Great product at an unbeatable price. I loved that there were matching accessories offered (like an extra or a different lid, or the bottle boot) right on the product website. It saved me the time and hustle to find the correct boot and lid. Delivery was safe and extremly fast. Thanks!!
July 15, 2025
Reply from Snowcountry
I'm glad to see you were able to put together a nice set and hope you'll enjoy your Hydro Flask!
Best regards,
Ilse
Team Snowcountry
I have reached out to snowcountry help…
I have reached out to snowcountry help desk and my email is not responded yet
July 4, 2025
Reply from Snowcountry
Hi Farshad,
Your first email reached our inbox on 10 July at 21:26.
We wrote a response explaining your query at 21:40 that same evening.
It seems there is something wrong with receiving our messages. Monday 14 July at 18:51, you requested us to respond to your initial request, after which we stated at 18:57 that we had already done so.
If you are not receiving these messages from us, I would like to ask you to contact us by phone at the phone number below. We will be happy to assist you.
+31 85 75 00 162
Best regards,
Snowcountry
Top notch customer serice
Sounds maybe little weird but I have never experienced a more professional customer support team than this one. Tech connection is there, they immediately knew everything about my order and also the UPS status, offered me a great solution and were super friendly. Couldn’t have asked for for more, thanks so much.
May 9, 2025
Unprompted review
super quick delivery
April 22, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.