Price / Delivery good - Quality not so much Not so sure about whether i actually got a new ski helmet - or it was a mfg defect - but the Uvex lid I got had a discontinuity on the side, also on clos... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Easy ordering experience and immediate order confirmation including a Tracking link. I ordered goggles at a very good price for a ski holiday in 6 weeks time. The goggles are as described and I'm ve... See more
Company replied
Delivery from Europe to UK took 13 days total from ordering. Got emails informing me of eta. Genuine Falke mens ski socks arrived as described and well packaged. Would use again, just allow a week lon... See more
Company replied
I found Snowinn good for snow sport items that might not be readily available here in the UK. Delivery will of course take a bit longer but all customs issues are automatically dealt with.
Company replied
Company details
Written by the company
Snowinn stocks a large and comprehensive range of top quality clothes, equipment and accessories for both skiers and snowboarders. The online shop can ship more than 75.000 references to over 180 countries around the world, bringing top brands at low prices to skiers and boarders everywhere. The Snowinn catalogue features many of the sport’s most recognisable brands, including Salomon, Burton, Atomic and Head, as well as many others. The Snowinn team is made up of skiers and snowboarders, which means they can bring their passion and expertise to the customer. The team shares expert advice with customers who need a little guidance, ensuring that each customer gets the perfect product. Snowinn stocks skis and snowboards, as well as boots, safety gear and specialist clothing – all in the latest styles and at the best possible prices. Snowinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 2,600,000 legitimate products and over 10,500 trusted brands available to ship to over 180 countries around the world with fast delivery times and a 30-day returns policy. Shipping & secure payment! Visit us today at www.snowinn.com
Contact info
C Pirineus 9, 17460 , Celrà , Spain
- +34932 20 00 89
- support@tradeinn.com
- snowinn.com
3.8
Great
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best price for the skis I could find…
Best price for the skis I could find anywhere! Kept up to date about the goods in transit and delivered sooner than expected.
December 19, 2025
Unprompted review
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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Good quality
Bought as a gift, lovely quality, however, even though they are oversized, they do come up big. Would still recommend. Easy ordering and prompt delivery at a busy time of the year.
December 17, 2025
Unprompted review
Reply from Snowinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Ordered goods delivered on time
Ordered goods delivered on time. Every step of delivery communicated with mail, possible package trace with package id provided at the beginning.Delivery also on Saturday.
December 21, 2025
Unprompted review
Reply from Snowinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Order easy to process and delivery on…
Order easy to process and delivery on time. Cannot review goods as it was a gift.
December 22, 2025
Unprompted review
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Very prompt delivery and good price
Very prompt delivery and good price
December 22, 2025
Unprompted review
Reply from Snowinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
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Bad Service at Every Single Step!!!
I ordered ski shoes 28th of November with Black Friday deals, after waiting almost 3 weeks, the delivery company returned the item back from their warehouse because the package was too HEAVY!!!. It seems that they report package less than actual weight!
I tried to explain to the customer service that I do not want them to return since I purchased with a good deal not to lose it. And I asked them to send me a new one. I thought it was fair because I did nothing wrong. They do not listen or care what you request, they only reply with a template like a auto-message no matter what you request.
At the end (After 1 month!) they said that they cannot send a new item, I need to order a new one instead. I have lost the advantage of Black Friday deals from all the other sellers and now I have to pay more !!!
December 23, 2025
Unprompted review
Reply from Snowinn
Hello,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience with our customer service. This is not the level of support we aim to provide.
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Order 28th of November of a ski jacket
Order 28th of November of a ski jacket. Promised to be on stock, and to be deliver 11th December. I call the Customer Service (after 45 minutes and 3 attempts), "we don't know where it is, we are waiting for it from our supplier (so they lied when they wrote it was on stock), you have to wait, we are sorry, and we won't give you even 5 euros discount to support your issue, it is what it is". Never saw so bad customer service, I recommend you escape from them !!! except if you want to wait for ever what you have ordered !!
December 23, 2025
Unprompted review
Reply from Snowinn
Dear Customer,
We are very sorry to hear that you rated our service as not meeting your expectations.
We are working hard to continually improve our service. However, occasionally, delivery bottlenecks may occur due to duplicate orders and real-time inventory management, or due to delayed deliveries.
In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers.
Please note that you are always shown the estimated date for a product that is not available in our warehouse when you add it to your shopping cart.
Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.
On the contrary, you will receive an email as soon as the order is shipped with the carrier's tracking number and the invoice.
We have taken your comments into account and have forwarded them to the relevant department in order to continuously improve and take measures to improve the quality of our services as well.
Please excuse any inconvenience caused.
Best regards
“Don’t trust the delivery date.”
I ordered ski clothing on December 22 and paid an extra 400 SEK for delivery on December 23 or 24. The package will not be delivered until December 29.
December 23, 2025
Unprompted review
Reply from Snowinn
Dear Customer,
We are very sorry to hear that you rated our service as not meeting your expectations.
We are working hard to continually improve our service. However, occasionally, delivery bottlenecks may occur due to duplicate orders and real-time inventory management, or due to delayed deliveries.
In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers.
Please note that you are always shown the estimated date for a product that is not available in our warehouse when you add it to your shopping cart.
Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.
On the contrary, you will receive an email as soon as the order is shipped with the carrier's tracking number and the invoice.
We have taken your comments into account and have forwarded them to the relevant department in order to continuously improve and take measures to improve the quality of our services as well.
Please excuse any inconvenience caused.
Best regards
Terrible experience
Terrible experience - items listed in stock where not, customer service unhelpful and could not substitute items before Christmas, so generated responses despite 2 weeks of chasing they managed to fully disappoint and not deliver equipment for 2 children’s trip of a lifetime to the slopes. Hugely disappointing.
December 22, 2025
Unprompted review
Reply from Snowinn
Bonjour,
Nous sommes sincèrement désolés d'apprendre que notre service n'a pas répondu à vos attentes.
Nous avons pris en compte vos commentaires et les avons transmis au service concerné afin d'améliorer constamment la qualité de nos services.
Pour toute assistance supplémentaire, veuillez contacter notre service client à l'adresse support@tradeinn.com.
Veuillez accepter nos excuses pour tout désagrément occasionné.
Cordialement,
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Good prices
Good prices, nice website and quick delivery with clear communication.
December 15, 2025
Unprompted review
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Product was as advertised, shipping is terrible
Product was as advertised, but the shipping estimates were terrible. It was over a week late (and so the item didn’t arrive in time for the holiday we intended it for). The tracking information showed that it took a scenic tour across Europe... Spain -> Netherlands -> UK -> Netherlands -> UK (yes it bounced between the UK and Netherlands for a few days according to the tracking information!!)
Just be aware that these products are NOT shipping from the UK. So they take a long time to arrive, and will be VERY costly and difficult to return (if it’s the wrong size, for example). So I tend to use SnowInn (and the similarly named sister-sites) for items that don’t really need much in the way of guesswork for sizing.
December 2, 2025
Unprompted review
Reply from Snowinn
Dear Customer,
Thank you so much for your review.
This type of feedback helps us identify our strengths and areas for improvement to optimize our customers' experience. Your contribution is invaluable!
Please feel free to contact our customer service team by email at support@tradeinn.com with any questions or comments.
Sincerely,
Years of Loyalty, Zero Appreciation
I have been shopping on Tradeinn and their subsites (Trekinn, Snowinn, etc.) for quite a long time now, and over this period I have probably spent around 3.600+ euros with them. Until recently, everything was more or less fine, the products are perfect, oroginal and arrived within the expected timeframes and the overall shopping experience was pretty nice.
However, their customer support is absolutely terrible. You are constantly forced to communicate with chatbots, and it is barely impossible to reach a real person who can actually help you when something goes wrong. On top of that, their business mindset is disappointing. Despite being a long-term and loyal customer, they have never offered me any kind of loyalty discount, reward, or appreciation for repeated purchases.
December 19, 2025
Unprompted review
Reply from Snowinn
Dear Customer,
Thank you so much for your review.
This type of feedback helps us identify our strengths and areas for improvement to optimize our customers' experience. Your contribution is invaluable!
Please feel free to contact our customer service team by email at support@tradeinn.com with any questions or comments.
Sincerely,
Great products at fantastic prices
December 20, 2025
Unprompted review
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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It was very straight forward to order
It was very straight forward to order, and delivery was on time like they predicted. Actually faster then you order inside the UK. Definitely will come back.
December 17, 2025
Unprompted review
Reply from Snowinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
It's a good legitimate site
It's a good legitimate site. I would happily use again.
The only thing you have to be aware of is delivery times as they are not UK based. If you need something in a hurry use another company but if you aren't then they are great. Ski boots took 19 days to be delivered.
November 30, 2025
Unprompted review
Reply from Snowinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Recommend them
Great experiences with the store. I ordered from them several times. Always right on time delivery. Easy to find the best product for my needs.
December 10, 2025
Unprompted review
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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Unacceptable delays and refusal to refund
I placed my order on 29 November. Three weeks later, it still had not been delivered. There was no proactive communication from the company at any point.
Due to the lack of delivery, I requested a full refund a week ago. Today I was informed that a refund is not possible because they have now shipped part of the order.
Very poor customer experience from start to finish. No transparency, no accountability, and no respect for the customer’s time or money. I strongly advise against buying from this company unless you are prepared to wait indefinitely and potentially struggle to get your money back.
November 29, 2025
Unprompted review
Reply from Snowinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Be careful ordering us cards you can get your money back…
When message about a delivery that when missing with Royal Mail . I got told I would have to want until the package was returned to them before I could get a refund I gave it a month with no sign of the package returning if sent at all will never shop will any of the inn.com website again the treatment i received made it feel like a Scam website be careful people
December 17, 2025
Unprompted review
Reply from Snowinn
Dear David,
We are very sorry to hear that you rated our service as not meeting your expectations.
Please be assured that the experience of our customers is very important to us.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
If you need more information or assistance, please contact our customer service team by emailing to support@tradeinn.com.
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Be wary of their delivery times - it’s longer than they state.
Skiing helmet was originally ordered with a delivery date a week before my skiing trip. The delivery was then put back to after my trip with no email or explanation. When I enquired was told that they had issues with their supplier.
After a conversation with them on message system. Found a different helmet on there website that boldly claimed IN STOCK - GET IT NEXT DAY IF ORDERED BY SUCH AND SUCH.
Ordered helmet arrived 4 days late.
Therefore unable to give product review, looks nice but untested.
However review for SnowInn they need to be more honest with their ability to fulfil deliveries.
December 1, 2025
Unprompted review
Reply from Snowinn
Hello,
Thank you for your feedback. We’re glad to hear that you were satisfied with our product and prices.
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
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