It was excellent speaking to.Stefanowho was most competent. It has always being ableto dis use your booking with competent professionals Although my wife and myself have skied as a family and taken... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Snowtrex is my go-to site for booking ski accommodation and lift pass. Some of the deals are incredible and it’s possible to get a week’s accommodation and lift pass in good resorts such as Les 2... See more
Company replied
Fairly easy to use website. Could still be improved but works well. Staff very helpful when speaking on phone, but could look into queries, find out small specific questions and return with a reply, w... See more
We stayed at schillerhof in Bad Gastein as a family of four. Spacious well equipped accommodation in very accessible resort. Enjoyed the relaxing pool and sauna within the accommodation and the lively... See more
Company details
- Ski Holidays
- also in
- Tour Agency
Written by the company
SnowTrex holidays are characterised by simplicity and clarity and are based on the customer's expectations on individuality and service. Our packages include accommodation and lift passes, as well as different extra services such as ski lessons and equipment hire. In most resorts, a wide selection of different accommodations and categories is offered, so that different target groups can find a suitable offer. Holiday categories based on different demands, such as family-, spa- or luxury holidays, help customers find suitable offers. SnowTrex – individuality and service!
Contact info
Bonner Str. 484-486, 50968, Köln, Germany
- +44 20 336 533 13
- info-uk@snowtrex.com
- www.snowtrex.co.uk
4.8
Excellent
175 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
holiday booking
You contacted us with a slight problem and helped us solve this. Being able to get you easily on the phone helped
September 29, 2026
It was excellent speaking to.Stefanowho…
It was excellent speaking to.Stefanowho was most competent. It has always being ableto dis use your booking with competent professionals
Although my wife and myself have skied as a family and taken numerous skitrips A brilliant team who always help.
September 11, 2026
Reply from SnowTrex UK
Dear customer,
Thank you for your wonderful feedback! We are delighted to hear that you had such a positive experience with our colleague and that our team could assist you and your family. We truly appreciate your loyalty over your numerous ski trips.
Best regards,
Your SnowTrex Team
Easy to use website
Easy to use website, all info available
Booked with Snowtrex before & everything worked well so used again
September 3, 2026
Reply from SnowTrex UK
Dear customer,
Thank you for your feedback! We are delighted that you find our website easy to use and appreciate your continued loyalty.
Best regards,
Your SnowTrex Team
Excellent support after booking the…
Excellent support after booking the wrong apartments.
September 1, 2026
Reply from SnowTrex UK
Dear customer,
Thank you for your feedback! We are glad we could assist you with your rebooking and that you were satisfied with our support.
Best regards,
Your SnowTrex Team
Advertisement
Snowtrex is my go-to site for booking…
Snowtrex is my go-to site for booking ski accommodation and lift pass. Some of the deals are incredible and it’s possible to get a week’s accommodation and lift pass in good resorts such as Les 2 Alpes for about the same price as a lift pass! I don’t know how they do it…
Probably my 4th time booking with them now and I’ve never had any issues, I used to hire gear through them in my earlier days and again, never had any issues was always very straightforward.
I recommend this website to anyone who’s looking for a ski holiday, don’t get ripped off by some of the other well known companies!
August 9, 2026
Reply from SnowTrex UK
Dear customer,
Thank you very much for your loyalty and this fantastic feedback! We are delighted to hear that you have chosen SnowTrex for the 4th time and that you are so satisfied with all our services.
Thank you for your recommendation!
We look forward to welcoming you again for your next ski holiday.
Best regards,
Your SnowTrex Team
Prompt reply to an 'on request' booking.
July 15, 2026
Reply from SnowTrex UK
Dear customer,
Thank you for your positive feedback! We are glad you booking on request was already confirmed.
Best regards,
Your SnowTrex team
Excellent customer service. Competitive prices.
January 18, 2026
Reply from SnowTrex UK
Dear customer,
Thank you very much for your positive feedback regarding our customer service.
Kind regards,
Your SnowTrex team
Job done
We have booked with Snowtrex a few times now. On this occasion we had to leave our trip to last minute and the team at Snowtrex were fabulous. They helped us achieve a ski holiday that is well needed with their professional and friendly service. We would highly recommend Snowtrex for a skiing holiday as they can provide all you need for your trip. Good Job!!!
March 5, 2026
Reply from SnowTrex UK
Dear customer,
We are delighted to receive your positive feedback and are very pleased to welcome you back as our customer!
Kind regards,
Your SnowTrex team
Advertisement
Fantastic prices, careful with last minute booking
Fantastic site and great prices with included ski pass.
Just be careful to make 100% sure your booking info is correct if travelling less than 42 days away as they have absolutely no grace period for changing the booking.
February 12, 2026
Reply from SnowTrex UK
Dear Customer,
Thank you very much for your positive review. We are delighted to hear that you are satisfied with our offers.
All cancellations and rebookings are handled in accordance with our Terms and Conditions. Where possible, we are happy to consider whether a goodwill gesture might be offered. In this case, we were able to offer a rebooking fee instead of a cancellation charge.
Kind regards,
Your SnowTrex team
Reply from SnowTrex UK
Dear customer,
Thank your for your feedback!
Kind regards,
Your SnowTrex -team
Reply from SnowTrex UK
Dear customer,
Thank very much for your review. We are delighted to welcome you as our customer for many years now.
Kind regards,
Your SnowTrex team
Straight forward.
Booking experience was fairly straightforward,small hiccup when had to change payment method over, but all together quick response and emailed invoices and confirmation, haven't actually been on holiday yet,so see how that goes.
December 15, 2025
Reply from SnowTrex UK
Dear customer,
Thank you very much for taking the time to review us. We greatly appreciate your feedback and hope you had a wonderful skiing holiday.
Kind regards,
Your SnowTrex team
Advertisement
Reply from SnowTrex UK
Dear customer,
Thank you very much for your review. We are delighted that you are pleased with our booking process.
Kind regards,
Your SnowTrex team
Quick call ,adjust our booking
Quick call ,adjust our booking, avoiding discrepancy later
December 2, 2025
Reply from SnowTrex UK
Dear customer,
Thank you for your review. We are delighted that you are satisfied with our customer service.
Kind regards,
Your SnowTrex team
Brilliant company
Brilliant company. Have used them for our trips five or six times. They cannot be beaten for value and reliability.
December 4, 2025
Reply from SnowTrex UK
Dear customer,
Thank you very much for your positive feedback. We are delighted to have had the pleasure of welcoming you as our customer for many years.
Kind regards,
Your SnowTrex team
Outstanding customer service!
I had an accident and had to rebook my holiday. SnowTrex were amazingly quick and even reduced the penalty. Can't recommend them enough.
November 26, 2025
Reply from SnowTrex UK
Dear customer,
Thank you for your review. We are delighted that you are satisfied with the rebooking and our service.
Kind regards,
Your SnowTrex team
Advertisement
Very easy to book.
November 4, 2025
Reply from SnowTrex UK
Dear customer,
Thank you for taking the time to review us. We appreciate your positive feedback.
Kind regards,
Your SnowTrex team
A great company
Have used Snowtrex multiple times and never had any issues. Straightforward booking and always great holidays.
October 28, 2025
Reply from SnowTrex UK
Dear customer,
Thank you for your positive review! We’re delighted to hear you’ve had great experiences with us and look forward to assisting you with your next holiday.
Kind regards
Your SnowTrex-team
Great Company to book with
I have used snow trex since 2015 and have never had any issues. The only change I don’t like is that the skis packages for hire is now booked separately but overall great company to use.
August 10, 2025
Reply from SnowTrex UK
Dear customer,
Thank you for your positive review and your loyalty over the past 10 years. Please contact our customer service at info-uk@snowtrex.com regarding the rental equipment, as booking is now possible directly through us.
Kind regards,
Your SnowTrex team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.