The blanket is fine . I was a bit disappointed that I did not benefit from the 10% discount that was promised when I bought my first blanket a few weeks ago . Could you please clarify your purcha... See more
Company replied
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Review summary
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I bought a Hungarian down duvet 10.5 tog and love it. It is well made with good cotton cover and no smell or feather leakage so far. I would have awarded 5 stars but for the fact there was a problem... See more
Great mattress topper. Very comfy and has held up well to a lab jumping all over it. A little pricey for a toppet r but good thickness snd has kept shape well. Also has long corner elastic so no issue... See more
Easy to order, speedy delivery, sound packaging, and EXCELLENT pillow. Plump and soft and exactly what we wanted. I may buy another, even though we don’t need one yet. (Btw Snuggledown, I didn’t fin... See more
4.1
Great
208 reviews
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Worth it
I was a bit nervous about getting a new duvet but it was all worth it. So snuggly and although slightly 'noisy' it is much more dense than our previous one and easy to wrap around your body without getting too hot.
January 5, 2025
Reply from Snuggledown
Thank you for your feedback! We’re so pleased to hear that your new duvet was worth it and that you’re enjoying the snug feel. The denser design helps with comfort, and we hope you continue to have cozy nights. If you need anything, we’re happy to help!
Kind regards, Snuggledown
Duvet filling all lumping up at edges
I bought a Goose and feather down duvet a couple of years ago. The filling has over time moved toward the edges of the duvet. I've been told there are small holes in each section of the duvet where the goose feathers are blown into when manufactured. These holes are not subsequently sown up. Over time the feathers has moved through these holes and lumped up at the edges of the duvet. Repeated attempts to contact the company have failed. This morning the phone system just cut me off 3 times then a message said the company was now closed for the day? The duvet is unusable but before I discard it I wanted to feed back my experience. The company however does not want to answer my concerns.
January 15, 2025
Unprompted review
Reply from Snuggledown
Hi, sorry you are having issues with the product, please can you email us at info@snuggledown.co.uk with the details and we can help resolve. Also here is some information that may help. The duvets are best shaken from side to side as feathers can migrate over time and also pat the feather from short side to short side. Kind regards Snuggledown
Reply from Snuggledown
Hi, thank you for your review, much appreciated. Kind regards Snuggledown Team
After sales email responses are…
After sales email responses are appalling. I have emailed three times regarding an issue and have yet to get a reply. Disappointed.
January 2, 2025
Reply from Snuggledown
Hi, i have searched all our email accounts by your email address and cannot find anything. I have emailed you so if you can please respond with the issue and then we can help. Kind regards Snuggledown Team
Very good experience
Very good experience. Order reached on time . Good quality stuff
January 2, 2025
Reply from Snuggledown
Hi,
Thank you so much for your fantastic feedback! We’re delighted to hear that you had such a positive experience with our bedding products. Regards Snuggledown
Order delivered with the bag that the…
Order delivered with the bag that the order was in open and tried to contact company on numerous occasions but heard no response not even an acknowledgement
January 2, 2025
Reply from Snuggledown
Hi Sarah, sorry your package became damaged during transit, i have emailed you return details and label. Regards Snuggledown Team
Excellent service straight forward…
Excellent service straight forward ordering and prompt delivery
December 21, 2024
very nice thick and warm
December 20, 2024
I expected the pillows to be a bit more…
I expected the pillows to be a bit more firmer than they were
December 18, 2024
order never received...
order never received...no reply from customer service either
December 10, 2024
Reply from Snuggledown
Hi, i have searched emails and cannot find one from you so i have just emailed you with couriers details, if you can please get back to us and we can help. Kind regards Snuggledown Team
Very disappointed
Very disappointed, I ordered a bauble from them on 30th November and still haven't received it, I've tried to contact the company via there link on website and nobody has gotten back to me. Really not happy with the company or the service.
November 30, 2024
Unprompted review
Reply from Snuggledown
Hi, i think you have left review on wrong company as we don't sell baubles. We are a bedding company. Thanks
Paid for express delivery but didn’t…
Paid for express delivery but didn’t get it. Duvet seems fine.
December 4, 2024
Reply from Snuggledown
Hi Jayne, we are really sorry for the delays with the courier. I will refund the express charge back to you. Kind regards Snuggledown Team
Great pillows
Easy to use the website. The pillows arrived well wrapped, on time, as advised in email updates.
Warned that the pillows would smell a little. They did. Clear instructions on receipt of the pillows as to how to manage this, and to plump them up, which they did. You can feel the feathers, however they do not distract from the comfort of the pillows.
December 1, 2024
Reply from Snuggledown
Thank you for your kind and detailed review! We’re thrilled to hear that you found our website easy to use and that your pillows arrived on time and well-wrapped.
We appreciate your understanding regarding the initial smell of the pillows and are glad the instructions helped with plumping them up. It’s wonderful to know that the pillows have met your expectations for comfort despite feeling the feathers slightly.
Your feedback means a lot to us, and we’re delighted that you’re enjoying your purchase. Kind regards Snuggledown Team
Unfortunately I have not received my…
Unfortunately I have not received my Snuggledown duvet yet.😒
November 29, 2024
Reply from Snuggledown
Hi, i will email you regarding this as i have tracked with the couriers for you. Kind regards Snuggledown Team
Easy to order fast delivery as very…
Easy to order fast delivery as very comfortable pillows
November 12, 2024
Quick hassle free delivery and the…
Quick hassle free delivery and the quality of the pillow is excellent, best one I've ever had
November 24, 2024
Very good quality product but don’t…
Very good quality product but don’t feel it gets as hot as I would have expected.
November 20, 2024
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