Snuskompagniet Reviews 144

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fast shipping, good prices and, most of all, great selection of relatively fresh products! Plus, they ship to the EU I only attempted to reach customer support once a few years back, and it was... See more

Rated 3 out of 5 stars

(+) Good selection of products, fast delivery times, quick responses (-) High prices, ships expired products ("products are in good condition after well before date", 10€ refund or 5 cans free with n... See more

Rated 5 out of 5 stars

I've been ordering from Snuskompagniet for a few years. Always been very happy with the speed of shipping (maximum 3 workdays from order to my door). The snus itself is always fresh and has a few mon... See more

Rated 3 out of 5 stars

1 year ago I gave them 5 stars, but not anymore. The shipping time is longer sometimes a week before they send. The website doesn't give the same "user friendly experience" as before. It takes aro... See more

Company details

Written by the company

Snuskompagniet.com


Contact info

3.6

Average

TrustScore 3.5 out of 5

144 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Snuskomagniet is Snuskompetent

I have been a loyal customer of Snuskompagniet for quite some time and have generally always been very satisfied.
With my most recent order, there was a delay and I initially did not receive a shipping confirmation or tracking number. Naturally, I became a bit concerned and contacted customer support.
I received a response, and shortly after that the issue was resolved and my order was shipped. The package arrived safely and everything was in perfect condition.
I truly appreciate how the situation was handled and the quick resolution once I reached out. This experience confirmed for me that they have a competent and professional team behind the shop.
Even though there was a small delay, I remain a happy and loyal customer. Thank you for the service!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivering

I made my first order with snuskompagniet.com, got some
problems with the order but everything got sorted out by the team. Very fast delivering. Thank you!

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service above and beyond

In the beginning there were some delivery issues, thankfully Ulrik was there to help me and resolve the issue perfectly. They had alot of patience and were very nice! Would order there again for sure!

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

As a Dane living in Frankfurt city

As a Dane living in Frankfurt city, it is nice with a new stable supplier with a rich catalogue embracing any taste preference with the many exciting variants. Whether I wish to order tobacco or white pouches, it comes with good expiration dates and fast delivery.

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Great selection of both traditional and modern items, fast delivery, fair prices and they always have my favorites in stock (very important). I also like that they regularly offer seasonal limited editions. And finally, they have very friendly and helpful customer service. So definitely highly recommended.

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Good selection, even of certain kinds that you don't find in other shops.

Very simple and easy ordering process, and always fast delivery. I have bought from this shop the last two years.

Customer service is also responsive. I recommend this shop

September 12, 2024
Unprompted review
Rated 4 out of 5 stars

Would recommend.

Pros:
-Very fast delivery (3 business days to Poland).
-Very vast choices.
-No duty/tax problems due to shipping from Denmark.
Cons:
Shipping costs 20€ (Poland).
Some cans have their expiry date only a month after delivery (most of them 2 or 2 and a half so not bad).
Bear in mind that they refund cans that are expired or close to being expired.

March 20, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM!SCAM!SCAM!

Must be a SCAM site. Either that or just a very very poor business.
Paid €100 for express delivery on 10tins. No updates for shipping at all.
Emailed after 1 month. Was told they were shipping them that day and that I should recieve my order in 5 to 7 days. Waited another month and still no mail or mail updates.
Absolute joke of a company.
DO NOT BUY FROM THESE SCAMMERS!

March 21, 2024
Unprompted review
Snuskompagniet logo

Reply from Snuskompagniet

Dear RJ,

We're truly sorry to hear about the experience you've had. This is certainly not the level of service we aim to provide, and we apologize for any inconvenience caused.

We understand your frustration with the delay in receiving your order and the lack of updates. This falls far below the standards we set for ourselves.

Please accept our sincerest apologies. We'd like to make this right for you. Kindly reach out to us at uah@snuskompagniet.com so we can investigate further and resolve the matter promptly.

Again, we apologize for the inconvenience this has caused and appreciate your understanding.

Rated 5 out of 5 stars

Long term review

I've been ordering from Snuskompagniet for a few years. Always been very happy with the speed of shipping (maximum 3 workdays from order to my door).
The snus itself is always fresh and has a few months left from the expiration date. Once an item was not shipped because it wasn't in stock anymore and I was instantly refunded without having to reach out myself, which is great. I highly recommend this website for anyone looking to get the best and freshest snus!

November 29, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered snus for 300 EUR

I ordered snus for 300 EUR, and they never arrived.
The customer service was terrible!
They wouldn't do anything to help me and was really slow to reply.
Thankfully PayPal resolved the matter and refunded some of my money.
I never got the extra 100 EUR they charge for shipping back tho.
DO NOT BUY HERE!

May 12, 2023
Unprompted review
Rated 3 out of 5 stars

The good and the not so good

(+) Good selection of products, fast delivery times, quick responses
(-) High prices, ships expired products ("products are in good condition after well before date", 10€ refund or 5 cans free with next order offered)

April 13, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look