Never had a problem with So Energy, they always advise when my readings are required, never forced me into a Smart Meter also advised me when prices are changing etc. Just should have checked out thei... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had some issues on our account which had caused stress and upset. One of the So Energy agents (Grace) has taken great care and attention in sorting the issue and discovered another issue which ende... See more
Company replied
I needed to contact customer support for something slightly urgent. I was connected to Grace swiftly who went above and beyond to help me with my request. They were very kind, understanding and made g... See more
Company replied
Rang first time & had difficulty understanding your adviser & then she cut me off! Rang back & got a lovely guy who was really helpful & completely understood what I was looking for. He completed my... See more
Company replied
Company details
- Electric Utility Company
- Energy Supplier
- Fuel Supplier
- Gas Company
- Green Energy Supplier
- Solar Energy Company
Contact info
Studio 2, Power Road Studios, 114 Power Road, W4 5PY, London, United Kingdom
- 0330 111 5050
- help@so.energy
- so.energy
4.5
Excellent
30K reviews
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Reply from So Energy
Hi Anne,
We appreciate your positive feedback and are delighted you found it easy to get in touch and navigate our website. Thank you for sharing your experience.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
My first review
I have not experienced any problems so far. Everything is well explained. Money bills are easy to understand. Prices are competitive and fair. Good options for setting fixed rates. It would be nice though to be able to speak to a human rather than a prompted 'helpline' at times.
July 14, 2026
Reply from So Energy
Hi Phil,
Thank you for your positive feedback!
We're glad to hear that you find our explanations clear, bills easy to understand, and prices competitive. We appreciate your suggestion to speak with a human on our helpline and will consider it as we continue working to improve our customer experience.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Reply from So Energy
Hi Mayrose,
Thank you for the 5-star review!
We appreicate your kind words, and we will continue to provide excellent service to our customers.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Sean at customer services resolved my…
Sean at customer services resolved my issue in a friendly and professional manner .. very unusual for a large company !!
Many thanks.
July 13, 2026
Reply from So Energy
Hi Mr.Walsh,
We are delighted to hear that your issue was resolved in such a friendly and professional manner. We strive to provide excellent service, and it's wonderful to know we achieved that for you.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Very good price
Been with so energy a couple of months now I find them very customer friendly and if the find you don’t use as much as first stated they will reduce it strait away
they do the meter readings which is so good also on export as well now and they take the readings very happy so far
July 13, 2026
Reply from So Energy
Hi Alan,
We appreciate your 5-star review!
We're delighted to hear you find our customer service friendly and that we proactively adjust your payments. It's great to know you're happy with our meter reading service for both import and export.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Reply from So Energy
Hi Stevie,
Thank you for the 5-star review!
We appreicate your kind words, and we will continue to provide excellent service to our customers.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Reply from So Energy
Hi Csaba-Antal,
We're so happy to hear that you're pleased with our service! Thank you for sharing your positive feedback; we truly appreciate it.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Nice and easy to use with app
July 5, 2026
Reply from So Energy
Hi Elizabeth,
We're happy to hear that you find our app easy to use. Thank you for your positive feedback; we appreciate it! We're always here to help if you require any further assistance.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
I was able to renew my tariff thanks to…
I was able to renew my tariff thanks to a lady called Che who was very patient with me i was complaining to her about the tariff that i was on was some how expensive for me.
July 13, 2026
Reply from So Energy
Hello,
Thank you for your feedback! We're delighted to hear that our team member was able to assist you in finding a more suitable tariff. We understand that managing costs is important, and we're glad we could help.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home
Kind regards
Duncan
So Energy team
Always manage to speak to someone when…
Always manage to speak to someone when I'm worried about anything
July 6, 2026
Reply from So Energy
Hi Hazel,
We're so happy to hear that you always feel supported and can reach us when you have concerns. We truly appreciate your kind words.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Website easy to use to log meter…
Website easy to use to log meter readings; competitive electricity rates; easy renewal instructions.
June 18, 2026
Reply from So Energy
Hi John,
We're delighted to hear you find our website easy for logging meter readings, appreciate our competitive electricity rates, and find our renewal instructions straightforward. Thank you for your positive feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
exceptional customer service.
the Ai assistant is well trained and Ezra the customer service agent i spoke with was very helpful and resolved my issue to my satisfaction quickly and efficiently.
July 13, 2026
Reply from So Energy
Hi Simon,
We appreciate your five-star review!
We're happy to hear that our AI assistant was well-trained and that our customer service agent was very helpful in resolving your issue quickly and efficiently.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Messed up our switch
Messed up our switch by somehow changing the supplier address and electric meter, but getting it correct for our gas. This has resulted in us not getting the dual tariff we signed up for but still paying a direct debit for a dual tariff. A month later and their customer service team still hasn't resolved the issue and just keeps saying the resolution team will be in touch. Mickey mouse operation do not use!
July 13, 2026
Unprompted review
Reply from So Energy
Hello Gary,
Thank you for leaving us a review. We understand your frustration with the situation and apologise for the inconvenience caused. We value your feedback and will use it to improve our processes. We appreciate you bringing this to our attention; however, we requested your information so that we can identify your account and further investigate your concerns but you haven't provided the required information.
If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home
Kind regards
Duncan
So Energy team
Reply from So Energy
Hi Kath,
Thank you for your feedback.
We appreciate your kind words. We will continue to provide the best service to our customers.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Always helpful ,never a problem.That is…
Always helpful ,never a problem.That is why I have stayed with you for years,and very understanding .Sometimes it is just nice to speak with a Human.Thanking You.
July 4, 2026
Reply from So Energy
Hi Mrs. Carol,
We appreciate your five-star review!
We're delighted to hear that you've stayed with us for years because of our helpful and understanding service. It's great to know that speaking with a human makes a difference.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Reliable supply from a "green" energy…
Reliable supply from a "green" energy supplier who provided Smart Meters at reasonable cost.
July 7, 2026
Reply from So Energy
Hi Christopher,
We appreciate your 5-star review!
We're delighted to hear you find our energy supply reliable and appreciate our green energy and reasonable smart meter costs. Thank you for your feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Link not easy to find
The 2 two words for renewal were in a smaller font and lighter colour and it took a friend to help me find it and then navigate to renew. Phoning is not an option as it is just so anxiety inducing and so long to do I usually either have to end the call or just say yes to everything so it will end.
July 11, 2026
Reply from So Energy
Hi Miss Ford,
We're sorry if you've had any problems navigating our website. If you have any issues in the future and don't feel comfortable calling then we'd suggest using or webchat option or sending us an email and we'll help you however we can.
Kind Regards,
Laurence
So Energy Team
Competitive pricing.
The on line site is easy to navigate and arrange new fixed term tariff.
July 11, 2026
Reply from So Energy
Hi Graham,
We're delighted to hear that you found our online site easy to navigate and that arranging a new fixed-term tariff was straightforward. We appreciate your positive feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Waiting will make you regret.
I have been thinking and waiting long time to decide for Solaris and I retreat that I wasted so much time. Choosing SO energy was not my 1st choice but after research and information gathering I fount it to be the best choice available on the market, even thou that their price was slightly higher than others but it was still worth it especially that I chose bigger and higher quality battery and solar panels. Planning, organising and installation is well planned, we had some small challenges on the way but nothing that installers could not resolve quickly and effectively. SO solar calculation were slightly low and yet after 2.5 month I am more than happy of the actual generation of the energy and efficiency of the panels and battery I am 99% self-sufficient and even during rainy or cloudy days energy generation is enough to power my home. Also 20p per kWh is steady and really great offer hardly available on the energy purchase market.
*Great quality of product
*Great service and communication
*Hassle free paperwork and all documentation sorted by SO
*Amazing software and solar power controls, so easy to manage
I am extremely satisfied with SO Solars.
Thank you
May 2, 2026
Unprompted review
Reply from So Energy
Hi Zbigniew,
We are so pleased to hear about your positive experience with our solar solution! It's wonderful to know that our planning, organization, and installation processes met your expectations, and that our team could quickly resolve any challenges. We are especially delighted that you are experiencing such high levels of self-sufficiency and efficiency with your panels and battery, even on less sunny days. Your satisfaction with the product quality, service, communication, and our comprehensive documentation support truly means a lot to us. We appreciate you highlighting the ease of use with our software and solar power controls. Thank you for choosing us and for sharing such a detailed and encouraging review!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
keeps up to date
July 4, 2026
Reply from So Energy
Hi Terry,
We appreciate you taking the time to share your feedback with us. We are always working to ensure our services remain current and relevant.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
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