Despite slight delay in delivery due to logistics issues, the bedspread I ordered is at good quality standard and as described / viewed. Only consideration is that pebble grey is more like light grey,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Products arrived well packaged in great condition, high quality and turned out to be very comfortable! Delivered by DPD - which is great. My only qualm is that the delivery took slightly longer than e... See more
Ordered these at end of July on pre order although I didn’t realise this at first. Stock arrived early September and I got them a few days later. The quality of the set is lovely. It feels soft and co... See more
I ordered Egyptian cotton towels and face cloths. Superbly thick and soft. Excellent quality fabric and finish. Really pleased with this purchase. 4* rather than 5* due to different information provid... See more
Company details
Written by the company
When we sleep well, we get so much more out of life. At Soak&Sleep we're all about helping you create your perfect sleep sanctuary. Products that are designed with care & made to last at the fairest prices. Love sleep. Love life.
Online Bedding & Bath Brand
Written by the company
- 5 stars for comfort and value for money
Free UK Mainland Delivery Over £70
Free deliveries - in under 5 days. We guarantee it!
3-5 working day standard service (FREE to Mainland UK and UK Islands, excl. Jersey and Guernsey, for orders over £70)
Contact info
St James House, 20 Bedford Road, GU1 4SJ, Guildford, United Kingdom
- 01483 616 616
- info@soakandsleep.com
- soakandsleep.com
Save on luxury Bedding essentials!
4.1
Great
35K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good delivery time
Good delivery time, great pillows!
First time purchase with this company but happy with the process and product thank you!
August 12, 2026
Gorgeous linen bedding
Gorgeous linen bedding, feels really well made and high quality. Lovely details such as the material ties rather than buttons to close the duvet cover.
July 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ordered a duvet 6 days ago
Ordered a duvet 6 days ago. Emailed to see why it hasn't arrived. Still showing as 'we are preparing your order'. No response to my email. Phoned customer service but their offices are closed for a 'training day'. I hope the training has something to do with customer service. Shocking service! When I do phone again tomorrow I will be cancelling my order and shopping elsewhere!
September 1, 2026
Unprompted review
Reply from Soak&Sleep
Hello Tracy,
Thank you for your review.
We are sorry that you have yet to receive your order, and we appreciate your disappointment with this.
Our phone lines have been closed from 12 pm so that our team can focus on email enquiries in the afternoon. Our phone lines are open from 9 am - 12 pm.
Sadly, we are not able to access your contact details or order number from this reveiw.
We have made a request for this information via Trustpilot so that we can provide you with an update on your order.
Many thanks,
Grace - Customer Service Team Leader
Soak&Sleep
Would recommend
The quality of the products is very good indeed . We haven’t used silk duvets before but are now converts. Also, the mattress topper is a delight to sleep on. Delivery was un problematic and around five working days
August 29, 2026
10 days and the item is still not with…
10 days and the item is still not with the courier, even though they gave a tracking number . Others do the same products but you will receive it before you die
September 1, 2026
Unprompted review
Reply from Soak&Sleep
Hello Adrian,
Thank you for your review.
We are sorry to hear that you have yet to receive your order.
Sadly, we are not able to access your contact details or order number from this reveiw.
We have made a request for this information via Trustpilot so that we can provide you with an update on your order.
Many thanks,
Grace - Customer Service Team Leader
Soak&Sleep
The order took two weeks to ship
The order took two weeks to ship. Once we called and complained it was swiftly processed and shipped.
June 29, 2026
Reply from Soak&Sleep
Hello Iva,
Thank you for your review.
We are sorry for the delay with your order. However, we are pleased that when you called our Customer Service Team, we were able to look into this for you and get your order out as quickly as possible.
Should you have any further queries, please don't hesitate to reach out on 01483 616616.
Many thanks,
Grace
Soak&Sleep
Excellent products
Excellent products. Very pleased.
Delivery was slower than expected hence 4stars rather than 5.
July 22, 2026
Love the All Seasons 13.5 tog duvet!
The all seasons 13.5 tog duvet is lovely! Very comfortable and feels like a hug.
Even though separating and rejoining the two duvets is timely, I understand the design choice and it does feel more luxurious than the typical poppers at other companies.
Delivery was also super fast! It said it would come to my collection point on the next working day (I ordered on a Friday) but it actually came the next day on a Saturday which was a great surprise!
August 28, 2026
No response to my query just yet.
August 11, 2026
Reply from Soak&Sleep
Hello, Seta,
Thank you for your review.
We understand your concern about the unanswered query.
We can see you emailed us yesterday; sadly, our team does not work over weekends or during bank holidays.
We have responded to your enquiry today and look forward to hearing from you.
If you would like to speak with an agent today, please call our team on 01483 616616 (our phone lines are open between 9 am and 12 pm, as we focus on email and contact form enquiries this afternoon).
Many thanks,
Grace - Customer Service Team Leader
Soak&Sleep
I had ordered bed linen to take to our…
I had ordered bed linen to take to our French property. 5 working days would have been in time. After 4 days I had not had notification of dispatch and also realised I had not allowed for the bank holiday. I rang. At no extra cost they got the stuff out that day on next day delivery. It arrived Friday morning.
August 27, 2026
I was kept informed about a delay to my…
I was kept informed about a delay to my order. Appreciate being kept informed. Items arrived securely packaged and within stated time frame.
July 16, 2026
I'm very happy with the quality of the…
I'm very happy with the quality of the bedding I ordered, it actually exceeded my expectations. I though I'd treat my self to lined bedding and it is so soft and comfortable! Looks great too. Delivery took a bit longer than I would have liked, but worth it.
July 20, 2026
Excellent service and quality very…
Excellent service and quality very happy with it all.
July 17, 2026
Great quality bedding
Great quality bedding. Look and feel great. There was a delay with delivery which put me in a very tight spot but a kind member of the team helped me get my order in time.
July 16, 2026
Super fluffy and maintains the softness…
Super fluffy and maintains the softness after washes. Love the colours, it’s giving me a hotel luxury vibe
July 20, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.