Very disappointed I'm waiting to say exasperate me a return After-sales service I made a purchase of more than €200 The supports do not work. But I have to wait for an acceptance of product return.... See more
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Absolute SCAM of an Instagram ad. I placed my order back in March and haven’t received my entire order. I paid for expedited shipping and reached out to customer service. They sent me 1 box with 4 of... See more
Beautiful paper tree decorations. Really amazing quality paper with strong magnets. Feel like they will last well. Look great on the tree. Also lovely note enclosed made the delivery all the more pers... See more
I really love this business! I have their spice jars and laundry glass jars - they are the best quality. I always get compliments on how modern and sleek they look from friends & family, and I just lo... See more
Company replied
Company details
Written by the company
Luxury homeware and glass storage for kitchen, bathroom and laundry inspired by minimalism and Japandi design. UK Based small business
Contact info
71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, London, United Kingdom
- support@soatnature.com
- soatnature.com
3.4
Average
119 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant product and a lovely…
Brilliant product and a lovely personalised touch to service!
March 18, 2023
Reply from So At Nature
Thank you for your kind review! So glad you liked the product and service.
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Excellent products and customer service
March 18, 2023
Reply from So At Nature
Thank you very much - we're so glad you had a positive experience with us :)
Stylish designs
Attractive, natural products at fair prices. My order arrived quickly and was well packaged.
March 19, 2023
Reply from So At Nature
Thank you very much for your kind review!
Good quality items
Wooden utensils were such good quality and at the right price point.
March 10, 2023
Reply from So At Nature
Our wooden utensils are definitely a hit :) We're so glad you liked them!
Wonderfully packaged beautiful products…
Wonderfully packaged beautiful products and the seed card an added bonus. Will definitely be purchasing again
March 12, 2023
Unprompted review
Reply from So At Nature
Thank you for your kind review. P.S - make sure to plant that card to watch a plant grow!
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Happy, happy, happy!
I am delighted with the beautifully crafted and stylish kitchen accessories I purchased. The packaging was perfect, it protected the items without any unnecessary extra packaging. Delivered on time with status updates. I look forward to purchasing other bits. Jo
February 19, 2023
Reply from So At Nature
Thanks Jo for your kind review - so glad you had a positive experience with So At Nature :)
Beautifully design, great quality
Beautifully design, great quality. Will be ordering more of their products. Highly recommend
February 14, 2023
Reply from So At Nature
Thank you for your kind review. Very glad to hear it!
Amazing customer experience!
The quality of these bottles is so good - and the little touch of using paper with flower seeds in it for the order note was just adorable! The team has nailed the little details. Will definitely be ordering from them again.
January 27, 2023
Reply from So At Nature
Thank you for your kind review. We're so glad you enjoyed our service :)
Great quality, super communication
Great product, lovely quality, well packaged. The selection was slightly different to what I saw online so some of the labels I specifically needed were not sent but when I contacted them they responded super quickly and sent out a replacement.
January 16, 2023
Reply from So At Nature
Thank you Emily - really appreciate the kind review :)
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Beautiful item!
Beautiful item, arrived quickly and well packaged. Will be returning to order more!
January 2, 2023
Reply from So At Nature
Thank you for your review. Would be glad to have you back on our store :) Aaron
Fabulous products and great service
Fabulous products and great service! Highly recommend
January 6, 2023
Reply from So At Nature
Thank you for your kind review. So glad to hear! Aaron
Very impressed with premium level…
Very impressed with premium level product quality. Accurate custom requests and prompt delivery. Highly recommended. Will definitely buy again!
January 11, 2023
Reply from So At Nature
Thank you very much for your kind review. We look forward to having you back on our store! Aaron
great service very friendly support team
January 10, 2023
Reply from So At Nature
Thank you very much with your review, and glad to hear you had a great experience with us! Aaron
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Reply from So At Nature
Thank you for your review, and so glad you were happy with your service!
Aaron
My product arrived broken
My product arrived broken, i have contacted customer service for an exchange and I haven’t heard from them yet!
December 9, 2022
Reply from So At Nature
Thank you for your review. I’m sorry to hear you had a frustrating experience. Please note I checked your order and personally replied to your emails on the day you first flagged an issue, with a video showing you how to get the pumps working. Could I please request that you check your junk mail folder in case it has been missed?
Having happy customers is a priority for me, and I hope I can help you get this issue sorted.
Kindest wishes,
Keerthi
Reply from So At Nature
Thank you for your review. I am sorry there was a delay in you receiving your parcel. As you may be aware, Royal Mail have had several strike days and this is the reason.
I have tracked your parcel and it shows that it has been delivered.
I hope you have received your parcel now; If not, could you please try checking in with your neighbours or other household members to see if anyone else have picked up the delivery for you?
I am more than happy to help with any further issues you may have, please do get in touch.
Kindest wishes,
Aaron
Amazing products
Amazing products, high quality. Worth for the money.
November 24, 2022
Unprompted review
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Lovely item and as described
Lovely item as described. Lovely touches to service and communication.
November 16, 2022
Great quality products at reasonable…
Great quality products at reasonable prices. Really pleased with my purchase which arrived promptly and well packaged
November 17, 2022
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