Ramona has been absolutely brilliant from start to finish. I probably felt like a bit of a pain in the arse at times because I asked quite a few questions before and during my stay, but she was... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic hospitality place if you want to have amazing team to help you from the moment you arrive until check out. The room is very clean and neat ,contains all your essentials from kitchen to... See more
Company replied
(Room facilities) A large bed, a sofa to relax on, a table to work on, a mini kitchen with a microwave and electric kettle for simple cooking, and a shower and toilet, it's fully equipp... See more
Company replied
I ha booked and paid to stay here out of the blue they just cancelled and told me I will have to wait two wks to get any money back , absolute joke I wouldn't bother with the place they ha e no scrupl... See more
Company replied
Company details
Written by the company
Est.2003 | Serviced Apartments | Beautiful boutique studio's with bespoke furnishings a few steps from the beach, countless restaurants & bars - 01273206070 > Bespoke luxury finish > Fully furnished > Bijou kitchens > Full En-suite bathrooms / wet rooms > Double Murphy bed > Concierge service > Keypad entry / CCTV > 24/7 On call staff > Weekly rates include property management costs, all utilities, council tax charges, fibre broadband and weekly servicing
Contact info
11 Seafield Road , BN3 2TN , City of Brighton & Hove , United Kingdom
- 01273206070
- info@sobohouse.co.uk
- sobohouse.co.uk
4.4
Excellent
25 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was very clean and good location
It was very clean and in a nice quiet location. Ramona communicated very clearly and I had most things I needed, the only small problem was that It would’ve been better if I was able to use a washer/dryer in the apartment, But I thoroughly enjoyed my stay. Thank you!
February 25, 2024
Unprompted review
Reply from SoBo House Apartments
Thank you for your kind review! We're delighted to hear that you found our property to be very clean and in a nice quiet location. We understand your preference for having a washer/dryer in the apartment, and we appreciate your feedback.
Please note that we have three laundry rooms conveniently located on the lower ground, first, and second floors, making them easily accessible to all apartments in the building. Additionally, we offer a room service laundry collection and delivery service for your convenience.
We're glad that you thoroughly enjoyed your stay, and we hope to welcome you back again soon! Thank you for choosing us for your accommodation needs.
Advertisement
Petite, but immaculate accomodation
The customer service and communications were exceptional through my 3 day stay… answering all queries within a matter of minutes!
The location was perfect for us, the free car parking over the weekend a nice bonus and although the actual room is on the small side, the whole building is immaculate, and has two large communal kitchens should you feel that you need more space… would definitely recommend!
RESPONSE TO FEEDBACK BELOW:
Thanks for your explanation... and yes, just to confirm, I did make a VERY last minute request to change to a ground floor accommodation, which you swiftly obliged, so I'm definitely not complaining. But great to know that you have a range of sizes for the future! :)
February 22, 2024
Unprompted review
Reply from SoBo House Apartments
Thank you for taking the time to share your positive experience with us on Trustpilot! We're thrilled to hear that our customer service and communication met your expectations, providing prompt responses to all your queries during your 3-day stay. We're also glad to know that our location was perfectly suited to your needs and that you appreciated the complimentary weekend car parking.
We understand your observation about the studio size and appreciate your feedback. Additionally, we recognise that you had requested a ground floor studio at the time of your reservation. Given the limited choice of ground floor options, we're grateful for your flexibility and understanding in this matter. It's a good moment to mention that SoBo House is composed of a variety of studios and apartments, each varying in size to cater to different preferences and requirements.
Thank you for recommending us, and we look forward to welcoming you back in the future, perhaps in one of our different-sized studios or apartments that might better suit your space needs, including ground floor options as they become available.
Your satisfaction is our top priority, and we're committed to continually improving our facilities and services to exceed our guests' expectations.
regards, SoBo House
Just like home
Wonderful place with everything needed to be comfortable during our stay.
The hosts are the best there is, always available to meet our requests.
A place to definitely return to.
December 28, 2023
Unprompted review
Reply from SoBo House Apartments
Dear Vitor,
Thank you so much for your glowing review! We're thrilled to hear that you found our place comfortable and that we were able to meet all your needs during your stay. We strive to provide the best experience possible for our guests, so knowing that you had a wonderful time means a lot to us.
We would be absolutely delighted to welcome you back anytime in the future. Please don't hesitate to reach out if you ever find yourself planning another trip to the area. We'll be more than happy to host you again.
Thanks again for choosing to stay with us and for sharing your positive experience. It was a pleasure having you as our guest.
Best regards,
SoBo House
doeswhatitsaysonthetin
Thoughtful, considerate, kind and welcoming. Every need anticipated and catered for. Good communication. Clean, good quality, well stocked.
February 12, 2024
Unprompted review
Reply from SoBo House Apartments
Dear Helen,
Thank you so much for your kind words and wonderful review! We're delighted to hear that you found our hospitality to be thoughtful, considerate, and welcoming. Ensuring that our guests feel at home and have everything they need for a comfortable stay is always our top priority, so it's fantastic to know that we succeeded in meeting your expectations.
We greatly appreciate your recognition of our efforts in communication and cleanliness, as well as our attention to detail in stocking the essentials. Your satisfaction means the world to us.
Should your travels bring you back to this area in the future, we would be absolutely thrilled to host you again. Please don't hesitate to reach out if you ever need accommodation. We'd love to welcome you back with open arms.
Thank you once again for choosing to stay with us and for sharing your positive experience. It was a pleasure hosting you.
Warm regards,
SoBo House
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.