Socket Store Reviews 5,351

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness of the staff and the overall efficiency of their interactions. Many people appreciate the high quality of the products, noting their aesthetic appeal and durability. The delivery service is frequently mentioned as quick and reliable, with orders arriving promptly and well-packaged. However, some customers also noted issues with delivery, specifically mentioning instances where orders were initially sent to the wrong address. A few other people also felt that the website could be improved, particularly regarding the process for deliveries to addresses different from the customer's.

What people talk about most

Product

Consumers express high satisfaction with the products, consistently praising their quality, value, and wide... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and speedy... See more

Service

Customers consistently note positive experiences with service, describing it as first-class, excellent, and... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and efficient... See more

Quality

Customers consistently report positive experiences with product quality, describing items as good, superb,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is hard to believe in todays economic climate that a company has such a good returns policy. The very helpful lady (Olivia) in sales could not have been more accommodating. I contacted her on a Tu... See more

Company replied

Rated 5 out of 5 stars

Had a few orders previously for my house when i looked to purchase more noticed sockets were not showing white switches. One call to your office and the lady said items being fazed out with white swit... See more

Company replied

Rated 5 out of 5 stars

The customer service team assisted me in being able to order and pick up my products on the same day. Which was really helpful as my electrician was waiting for the items.

Company replied

Rated 5 out of 5 stars

Items arrived quickly and well-packaged. Lovely quality - will look great (along with my previous order via Etsy) in my new kitchen! Will definitely order from here again if I need to for another room... See more

Company replied



Company details

  1. Electrical Supply Store
  2. Electrical Wholesaler
  3. Electronics Store
  4. Lamp Shade Supplier
  5. Light Bulb Supplier
  6. Lighting Store

About Socket Store

Written by the company

30 Day No Quibble Guarantee

Whatever you order we offer you a no quibble guarantee on any item. As long as it's unused and with the original packaging we'll give you a full refund for the item.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Great customer service customer service team assisted me…

The customer service team assisted me in being able to order and pick up my products on the same day. Which was really helpful as my electrician was waiting for the items.

June 1, 2026
Socket Store logo

Reply from Socket Store

Hello Pat,

Thank you for your 5* review! We're really pleased to hear our customer service team was able to help you get what you needed so quickly.

Kind regards,

The Socket Store Team

Rated 5 out of 5 stars

Great product.Quick delivery

Great product.Quick delivery. Well packaged.

May 28, 2026
Socket Store logo

Reply from Socket Store

Hello,

Thank you for your 5* review!

We're delighted to hear you're happy with the product, delivery speed, and packaging.

Kind regards,

The Socket Store Team

Rated 5 out of 5 stars

PROMPT DELIVERY

PROMPT DELIVERY

May 12, 2026
Socket Store logo

Reply from Socket Store

Hello Alan

Thank you for your 5*review!

We’re really pleased to hear that your order was delivered promptly.

Kind regards,
The Socket Store Team

Rated 5 out of 5 stars

First class product and service

First class product and service

May 8, 2026
Socket Store logo

Reply from Socket Store

Hello Andy

Thank you very much for your kind feedback!

We’re delighted to hear that you’re happy with both the product and the service.

Kind regards,
Lauren

Rated 5 out of 5 stars

Great service

April 27, 2026
Socket Store logo

Reply from Socket Store

Hello Andrew

Thank you for your 5* review!

We really appreciate your kind words.

Kind regards,

The Socket Store Team

Rated 5 out of 5 stars

I've got a few sockets from here now

I've got a few sockets from here now. Good quality and delivered quickly. Better than the rubbish I bought from a competitor website.

April 17, 2026
Socket Store logo

Reply from Socket Store

Hello Alec

Thank you for your 5* review!
We’re really pleased to hear that you’re happy with the quality of the sockets and the quick delivery.

Kind regards,
The Socket Store Team

Rated 5 out of 5 stars

Easy return

I picked an item from their website which didn't fit. Simple returns process and money returned swiftly and without any hassle

April 7, 2026
Socket Store logo

Reply from Socket Store

Hello,

Thank you for your 5* review!

We’re glad to hear you found the returns process simple and hassle-free, and that your refund was handled quickly.

Kind regards,

The Socket Store Team

Rated 5 out of 5 stars

Great service and web site easy to use

Great service and web site easy to use. Also good value.

April 13, 2026
Socket Store logo

Reply from Socket Store

Hello Martyn,

Thank you for your 5* review!

We’re really pleased to hear you found our website easy to use and that you were happy with our service and value.

Kind regards,
The Socket Store Team

Rated 5 out of 5 stars

The choice of fittings is brilliant

The choice of fittings is brilliant. Customer services very good.

April 10, 2026
Socket Store logo

Reply from Socket Store

Hello,
Thank you for your 5* review!

We’re delighted to hear that you’re pleased with our range of fittings and that you had a positive experience with our customer service team.

Kind regards,
The Socket Store Team

Rated 4 out of 5 stars

Good quick service

April 7, 2026
Socket Store logo

Reply from Socket Store

Hello Thomas

Thank you for your feedback! We’re glad to hear you were happy with our quick service.

Kind regards,
The Socket Store Team

Rated 5 out of 5 stars

Good selection of products

Good selection of products, promptly shipped and well packed.

March 23, 2026
Socket Store logo

Reply from Socket Store

Hello Will,

Thank you so much for your 5* review, we really appreciate it!

We're thrilled to hear you found a good selection of products on our website and that everything was shipped promptly and securely packed.

Kind regards,
The Socket Store Team

Rated 5 out of 5 stars

I ordered 2 sockets and 3 light…

I ordered 2 sockets and 3 light switches as I could not find the sizes locally. They are everything i wanted. Delivered within days of ordering. I couldn't be happier.

March 23, 2026
Socket Store logo

Reply from Socket Store

Hello Kathleen,

Thank you for your 5* review.

We’re delighted to hear that the sockets and switches were exactly what you were looking for! It’s great to know they arrived within just a few days and met your expectations perfectly.

Kind regards,
The Socket Store Team

Rated 5 out of 5 stars

Great product

March 4, 2026
Unprompted review
Socket Store logo

Reply from Socket Store

Hello Amanda

Thank you for your 5* review! We are glad that you are happy with your new product.

Kind regards,
The Socket Store Team

Rated 5 out of 5 stars

It is hard to believe in todays…

It is hard to believe in todays economic climate that a company has such a good returns policy. The very helpful lady (Olivia) in sales could not have been more accommodating. I contacted her on a Tuesday supplying a photo of the complaint. On the Friday of the same week the two fittings had been supplied to me and were fitted and working. Just like to add FREE OF CHARGE.

March 5, 2026
Socket Store logo

Reply from Socket Store

Hello Ivor

Thank you for your lovely review! We're so pleased Olivia was able to help and that your replacement fittings arrived quickly.

Kind regards,

The Socket Store Team

Rated 5 out of 5 stars

Delivery was quick

Delivery was quick. Packaged well. Really good quality products. Only one issue for us was that they were a smidge smaller than our last, but I think it was because our last ones have been in place awhile. Hubby had to put bit of filling around one.

March 3, 2026
Socket Store logo

Reply from Socket Store

Hello,

Thank you so much for your lovely review.

We’re really glad to hear your order arrived quickly and well packaged, also we’re pleased you’re happy with the quality!

If you need any help or have any questions, we’re always here to help.

Kind regards,
The Socket Store Team

Rated 5 out of 5 stars

Good service and prompt delivery.

Good service and prompt delivery.

March 2, 2026
Socket Store logo

Reply from Socket Store

Hello David,

Thank you for your kind feedback, we really appreciate it.

We’re delighted to hear you received good service and prompt delivery.

If you need anything else at all, we’re always here to help.

Kind regards,
The Socket Store Team

Rated 5 out of 5 stars
Socket Store logo

Reply from Socket Store

Hello Jane

Thank you so much for your 5* review! We are glad you are happy with your item and that it arrived quickly.

Kind regards,

The Socket Store Team

Rated 5 out of 5 stars

Great sockets at a good price with free…

Great sockets at a good price with free fast delivery,
whats not to like !!

February 2, 2026
Socket Store logo

Reply from Socket Store

Hello Michael,

Thank you so much for your 5* review! We're glad to hear you’re happy with the sockets and that the delivery was fast.

Kind regards,

The Socket Store Team

Rated 5 out of 5 stars

A very good service thank you

A very good service thank you. Even Royal Mail delivered the package the following day even though I didn’t order express delivery!
The switches look great on the wall and very smooth when switching on and off.

January 21, 2026
Socket Store logo

Reply from Socket Store

Hello,

Thank you for your kind feedback!

We’re really pleased to hear everything arrived so quickly and that Royal Mail delivered ahead of schedule. It’s great to know you’re happy with how the switches look and the smooth action when in use.

Kind regards,
The Socket Store Team

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