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See what reviewers are saying

Rated 5 out of 5 stars

Everything listed on website (including less common items), seemed to be in stock, as v. quick delivery. Very competitive prices too. Returns procedure for unwanted items (wrong colour/finish in so... See more

Rated 5 out of 5 stars

I wanted some SS sockets one with usb I thought MK but then saw the price are they having a laugh? I wouldn't mind if they were making them in the UK but far east gear anyway. So I looked around the s... See more

Rated 3 out of 5 stars

Site has great selection. However site is not easy to navigate. Also you pay a lot for express delivery, which you have no option not to choose, however it takes 10 days to dispatch it, so don't expec... See more

Company replied

Rated 4 out of 5 stars

Ordered online and had reply inside 2 hours that product was out of stock with possible 4 week delay. Couldn't wait that long so company cancelled my odder and gave full refund same day. Very impresse... See more

Company details

  1. Electrical Wholesaler
  2. Electrical Supply Store
  3. Interior Designer

About Socket World

Written by the company

Welcome to the official Trustpilot profile for Socket World

At Socketworld.co.uk we are dedicated to providing superior products, outstanding service, and excellent value.

We have over 37 years of experience in supplying wiring accessories such as switches, and sockets to both trade and end-user customers.

Understanding every aspect of our products, the UK electrical regulations, and crucially, the varied problems that different installations can present, gave us a great advantage when developing this site.

Contact our Customer service

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

129 reviews

5-star
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1-star

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

No issues at all

No issues at all. Quick delivery and reasonably priced.
Used them twice and will use them again.

July 6, 2023
Socket World logo

Reply from Socket World

Thank you Lee - really appreciate your review!

Rated 5 out of 5 stars

Excellent service.

I ordered a number of sockets and switches recently. The price was good, they arrived promptly and we're well packed, so no damage; not always the case. Had a very minor, but slightly irritating, problem with one light switch (manufacturers error, it wasn't exactly the same as the rest). Socket World immediately took this query back to the manufacturer and a replacement arrived soon; problem fixed!. Excellent customer service. I always think it's how well a company deals with an issue that really tells you how good they are. Would have no hesitation in ordering from them again.

November 23, 2022
Unprompted review
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Reply from Socket World

Hi! Thank you so much for your review - I'm glad we could help!

Rated 5 out of 5 stars

Outstanding service: highly recommended

Outstanding service! Very fast next-day shipping via DPD. Got a faulty item first time and they replaced with no quibbles. Free returns service via Royal Mail works perfectly. Superb communication. What's not to like?

September 9, 2021
Unprompted review
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Reply from Socket World

Hi Mr. Bernard,

Many thanks for your review - please to hear we were able to sort your order out for you!

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Rated 1 out of 5 stars

Don't order from them if you need your item in the next month!

Ordered a light switch in December. It turned up 4 weeks later mid Jan. Why have stock on the website that you don't have? This caused me massive inconvenience as I could not switch on my room light all over Christmas. In the end I had to buy one from TLC, which arrived next day. Lesson learned. Use TLC as I always have and not this shambolic outfit.

January 21, 2021
Unprompted review
Rated 5 out of 5 stars

Fast Service

Great service - Ordered 8 items 1pm Thursday and delivered 3pm Friday, well packed and great price.

January 8, 2021
Unprompted review
Rated 1 out of 5 stars

I place and order with them 3 weeks ago…

I place and order with them 3 weeks ago and they haven’t delivered. Impossible to communicate with them. They don’t replay to emails or answer the phone. No update what so ever. It looks as I just waist 70£. Never again will buy from them.

December 19, 2020
Unprompted review
Rated 2 out of 5 stars

EXTORTIONATE PRICING!

MK edge white usb double socket £117.99
- £49.99 Screwfix .. nuff said!
Probably good for those who dont work hard for their money:)
Two stars because I cannot rate them on their customer service (on price alone it would be minus stars)

February 6, 2020
Unprompted review
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Rated 1 out of 5 stars

Terrible service

Terrible service, No Communication with client. No one gets back to you. Been waiting over a week now for delivery. Initially was ordering all on line and had to call to add an item. Then wrong estimate was e-mailed to me after waiting a day and pushing for it. The codes were wrong which I spotted. so after this ordered on line again, followed up with a call 5 days later asking where my stuff was. No one got back to me.
Spoke with manger today and he was pleasant and apologised.

March 8, 2018
Unprompted review
Socket World logo

Reply from Socket World

Good afternoon,

Further to our telephone conversation I'm sorry to hear you still weren't happy with the service you received. As discussed your order was delayed due to the severe weather we experienced over the last couple of weeks. As for the miscommunication, I have spoken to the person involved and will ensure this doesn't happen again. I have checked the tracking on your order and it all looks to have been delivered in full. I trust everything was in order.
If I can help with anything else please let me know.

Kind regards,
Russell
01494 790 460

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