Socksmad were quick to deal with my issue of faulty product. Contacted them and received a response to my complaint within hours. Socksmad then replaced my entire order for free. The replacement arr... See more
Company replied
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See what reviewers are saying
I bought some socks from this company, but they arrived with three pairs damaged so followed the returns procedure and have had zero response since! The phone line cuts you off each time you try to ph... See more
We've contacted your company twice last week and no reply. I've rung your number today and been cut off 5 times!!! I tried every department and each time I've been cut off. Our socks are faulty and we... See more
Ordered 6 pairs of socks for Diabetics on 22nd April and order received on 24th. So, excellent service and then, even more fantastic, the socks are the most comfortable I have ever worn. The soft grip... See more
Company details
Written by the company
Our vision is to create socks that are not only an everyday accessory but also a way to express your fashion and style. Whether it’s a subtle stripy design to match your work shoes or bright colourful numbers to spice up your outfit, we have them all. We have 10 years experience in supplying readymade garments across the UK and Europe. We are crazy about making the ultimate quality, whether it’s breathable sports socks, summer time ankle socks or woolly warm winter socks. Simply put: there is a pair of high quality socks for every occasion. Based in Leicester, UK, we are committed to delivering the best customer service possible. That is why we have delivery available all across the world. If you have a question on any product or need some help, our dedicated sales team are always happy to help. Please feel free to contact us via email at info@socksmad.co.uk or via Facebook Messenger.
Contact info
Kishnik House, Claymill Road, LE49JJ, Leicester, United Kingdom
- 01164422164
- info@socksmad.co.uk
- socksmad.co.uk
3.2
Average
81 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent service.
Excellent service from socksmad, good quality socks and very quick delivery.
April 2, 2021
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Once again excellent service
Once again excellent service. No complaints whatsoever. Keep up the great service. If anyone needs socks this is the go to place.
March 31, 2021
Poor service
Sorry but I have no choice after twice emailing the seller over holes in two out of the six pairs of socks I've tried and as of today still not received any response I have no alternative but to give this product one star out of five.
March 26, 2021
Reply from Socksmad
Hi Christopher, we're very sorry to hear about that. Which address did you send your emails to? Please direct your emails to support@socksmad.co.uk - We haven't received any emails from the address you gave on your order, nor can we find any emails when searching for your name. Very sorry that you've not been able to get in contact. If you have Facebook, you can contact us via Messenger! We'd be more than happy to exchange your items for you!
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My order arrived in very quick time and…
My order arrived in very quick time and the socks. Are good quality I would have liked to get a better sizing
March 23, 2021
Comfortable and reasonably priced
March 23, 2021
diabetic socks
diabetic socks
thank you these socks are really comfy and the wide top helps the leg that is swollen. they look good on and wash well .
March 23, 2021
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Great product good quality and length.
March 23, 2021
my wife found the socks very…
my wife found the socks very comfortable and warm they were delivered promptly and in good condition
March 23, 2021
Quality socks
Quality socks, quick delivery and great communication. Would order again.
March 19, 2021
Poor quality
March 18, 2021
Reply from Socksmad
Hi Tony, sorry to hear you weren't satisfied with your 100% Cotton Non Elastic Socks. What makes you feel they're poor quality?
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Reply from Socksmad
Thanks for your review John, sorry that you were disappointed with the colour selection within the 100% Cotton Long Hose/Knee High Socks. What kind of colours would you like to see in that range?
Reply from Socksmad
Thanks Ann! We're really happy that you've got some nice cosy and warm socks now :)
Reply from Socksmad
Thanks Tony, we're really glad you were pleased with your shopping experience at Socksmad!
Very poor quality
Very poor quality, material thin, becomes loose and baggy, and tight where the foot meets shin.
February 5, 2021
Unprompted review
Reply from Socksmad
Hi Cliff,
Sorry to hear that you weren't pleased with your 100% Cotton socks. Unfortunately, one of the drawbacks that comes with 100% Cotton socks, is that they don't have the usual elastane knitted into the sock, this usually stops your socks from becoming loose and baggy. Much in the same way a 100% Cotton T-shirt would not retain it's shape if you had stretched it. Elastane and other materials in socks will give them much more give in the area where the foot meets the shin like you've also mentioned. 100% Cotton socks are however, great for breathability and sensitive skin.
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I ordered some socks from this company
I ordered some socks from this company. They were not fit for purpose so I returned the ones I had not opened. I enclosed the invoice so they knew who had sent them. I have not had a credit as promised in their email.
I would not purchase from this company again. The goods were of very poor quality and this has cost me £13 something plus £3.10 to return them. Be warned and do not purchase from this company.
December 9, 2020
Unprompted review
Reply from Socksmad
Hi Jane,
So sorry that you had a poor experience, in both the socks you had ordered, and the returns process. I can confirm you have been refunded the full amount of your order, as of the 12th Dec 2020.
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