Schlichtung Reise Und Verkehr Reviews 2,829

Dear Team,

I really appreciate your help with the issue between Lufthansa and me regarding my refund. The problem happened because I was given incorrect information about the transit visa requirements, which caused a lot of inconvenience.

I truly appreciate the support from the scheduling team, as the customer care calls and feedback to Lufthansa did not help resolve the issue. Your assistance and effort in handling this matter made a big difference for me.

Thank you again for your time, patience, and support.

Best regards,
Rishika

The whole process was easy to use, quick and efficient. I would recommend using this mediation service.

This organisation is highly professional, the communication is timely and relevant, and (which is most important) the outcome was favourable.

However, the procedure took a disappointing turn towards the end. Despite the initial professionalism, the conciliation body prioritized closing the file over ensuring the airline fulfilled its mandatory legal obligations. Misapplication of Rules: SRuV terminated the case under § 9 (3) of their Rules of Procedure because the carrier issued a "full acknowledgment". In reality, this was a tactical move by the airline to settle on a restricted amount that did not reflect the actual damage. Ignored Evidence: While the procedure was still active, I submitted essential evidence and receipts regarding Article 8 (Right to Re-routing) and Article 9 (Right to Care) of Regulation (EC) 261/2004. SRuV confirmed receipt of these documents, yet they were completely ignored in the final assessment. Lack of Independent Examination: By refusing to reopen the case or perform a legal review of the new evidence, SRuV allowed the airline to dictate the settlement terms. This effectively helped the carrier bypass its statutory duty to reimburse a necessary re-routing flight and documented care expenses. Conclusion:
While the service is efficient at the start, it ultimately favored the carrier’s desire to close the case quickly rather than performing the promised "independent and impartial examination" of all submitted proofs. If you have updated evidence during your case, be aware that it might be ignored to facilitate a fast termination.

Excellent service – Full settlement reached!

I highly recommend SRUV for their professional assistance in my claim against Lufthansa. Thanks to their conciliation process, the airline acknowledged my claim in full (3,361 EUR), covering both our alternative travel costs and flight compensation. Special thanks to Daniel Carrara for his efficient handling of the case. The process was easy to follow, and we finally received the justice we were looking for.

Best regards
Hamouda

I am very satisfied with the service provided by the conciliation body. The process was quick, professional and easy to follow. My case was handled efficiently and resolved in a short time. I really appreciate the support and would recommend this service to others.

Amazing! Took some time, but for a reason! They were able to get me a reimbursement for my flight. Thank you!

I’m thrilled with the level of cooperation I’ve had with SRUV! Their professionalism and dedication are exceptional. I would highly recommend their services to anyone looking for a trustworthy and committed conciliation body.

I had issue with airline, and I couldn't find any agreement with them. I tried different channels, engaged specialized agencies, but no success. Once I contacted SRUV, everything went smoothly.

We got about 95% of our money back without any lawyer fee cut, after ryan air initially rejected our claim for an alternate booking done post cancellation of ryan air flight due to weather disruption in Berlin (Feb 2026)

Highly recommended option to pursue a claim.

Great help recovering compensation from Lufthansa for delayed baggage. Professional, fast, and stress-free - we wouldn’t have managed it ourselves as Lufhansa had initially rejected our claim. Highly recommend!

Horrible and long-winded process with decreasingly positive outcome. It took over a year for this organisation to arrange a simple reimbursement of expenses incurred after a 24hr delay, which normally leads to further time lost reimbursement. Will never use again. Go directly to intermediaries like AirHelp instead.

The company has been very helpful in the process of having a reconciliation case with a traffic provider. They have done something I couldn't do alone and with the help of them everything settled smoothly.

Best service ever handling things great....

I am very grateful to Schlichtungsstelle Reise & Verkehr e.V. for the quick and successful assistance with compensation for a cancelled Lufthansa flight. I tried for two years to get compensation from Lufthansa when they cancelled my flight in February 2024, and I was left in a foreign country without accommodation or any assistance, except for new tickets for a day later. When I filed a claim for the cancelled flight, Lufthansa promised to compensate only for accommodation/food costs, but they did not transfer this money either, and ignored any further communication. Only thanks to
Schlichtungsstelle Reise & Verkehr e.V., the case was reopened and within 1 month a compromise agreement was reached. By the way, Schlichtungsstelle Reise & Verkehr e.V. did not charge any mediation fees. I sincerely recommend this company to everyone who has been affected by airlines.

I am very satisfied with the service provided by this company. They helped me successfully obtain compensation for my delayed flight, and their support was efficient and professional throughout.
Communication was clear, and everything was handled with great care and reliability. I truly appreciate their assistance and would highly recommend their services to anyone facing a similar situation.

Excellent service and truly professional support.

Schlichtungsstelle Reise & Verkehr e.V. handled my case in a very fair, transparent, and efficient way. After my claim was initially rejected by the airline, their involvement made a real difference and led to a positive outcome.

I really appreciated the clear communication and impartial approach throughout the process. It is reassuring to know that such an organization exists to protect passenger rights.

Highly recommended.

A very positive experience, the issue was resolved much quicker than I expected and the service was helpful and efficient.

I had a great experience with Schlichtungsstelle Reise & Verkehr e.V. throughout my case. The process was clear, professional, and completely free, which made it very accessible.

They handled my complaint efficiently and kept me informed at each stage. Their team was very helpful, impartial, and clearly knowledgeable about passenger rights. Thanks to their support, my case was successfully resolved without the need for legal action.

I really appreciate their time and effort and would highly recommend them to anyone dealing with airline disputes.

We had a dispute with Lufthansa over delays, these solicitors took on the case and diligently helped us for over a year. I really have only good things to say because I felt like my rights as a consumer were upheld and respected.

I had a very positive experience with SRUV regarding a flight delay claim against Scandinavian Airlines (SAS). The process was straightforward and professional. Although it took a bit of time (from late December to March), they successfully secured a full acknowledgment of my claim for 250 EUR. It is a fantastic free service for travelers seeking justice. Highly recommended!