Delivery was arranged within a few hours of placing the order. The chairs arrived within a couple of days, at the agreed time and as described. The free swatch sample was a very useful service and m... See more
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Review summary
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Only had the chair for a day, but already found my ankles seem less swollen, due to keeping my legs elavated. leather feels very comfortable. Delivery was very good two guys brought in into my living... See more
Really pleased with my leather riser/recliner chair. I checked the dimensions before buying to ensure it was the one to suit my lounge ( I had shortlisted 4 ) i was a bit nervous about buying without... See more
Constant contact from customer services informing me of each stage of delivery and checking all was ok. Friendly delivery staff who set up sofa for me. Sofa so comfortable. Although a deeper shade... See more
Company details
Information provided by various external sources
At The Sofa Company we believe in offering quality sofas at the best prices. Our range of leather sofas, fabric sofas, recliners and tub chairs is second to none, and many of our ranges also include corner sofas and sofabeds. We are also committed to giving you all the information you need to make an informed purchase. Over the last few years there has been a great increase in the use of different types of leather, and not all retailers are completely up front about what you are getting. Every product in our store has a detailed description, and we provide a leather guide so you can see at a glance what materials are used. Please also read our comprehensive leather guide for a more in-depth description. And finally our customer service team is second to none and will bend over backwards to help make your order smooth and simple. If you have any questions at all, please give us a call.
Free Delivery on All Products
We specialize in FAST & FREE delivery. We offer FREE next day delivery or a FREE white glove 2 man delivery service.
Everybody hates waiting for things. That's why at the Sofa Company we make sure our products are in stock and available to be delivered next day.
Contact info
The Sofa Company, 278 - 282 Torquay Road, TQ3 2EU, Paignton, United Kingdom
- 01803 500810
- sales@sofa-company.co.uk
- sofa-company.co.uk
4.6
Excellent
3K reviews
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Amazing customer service
Amazing customer service, extremely helpful, quick delivery & beautiful sofa!! Couldn’t recommend more!!
March 5, 2026
May use AI-assist with repliesRead more
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Avoid…
Firstly their customer services representatives are excellent. But I ordered 2 swivel recliners, one arrived broken and while the other one was fine, the quality of the chair was extremely poor. The chairs were not well packaged, so it’s not surprising one was damaged in transit.
I received a refund for the broken chair without any issues at all, as I said previously the customer service representatives were excellent.
But I’m very surprised at the mainly positive reviews as the quality of the furniture was not good at all. Very thin leather and very little cushioning on the chairs.
I’d recommend spending that bit extra and sourcing your furniture elsewhere. They say you get what you pay for, so maybe I shouldn’t have expected much. But on the whole extremely disappointing.
February 26, 2026
Unprompted review
Reply from The Sofa Company
Thank you for taking the time to leave such a detailed review, we're genuinely glad our customer service team looked after you so well when the issue with the damaged chair was raised.
We're sorry the chairs weren't right for you. Swivel recliners are one of our longest standing product lines, one of which we receive extremely positive feedback on, so feedback like this is always taken seriously. With over 2,500 reviews at the time of writing, with most of our customers rating us 5 stars, we're confident that most people are delighted with what they receive. Of course that doesn't make your experience any less valid, and we'd never want anyone to feel disappointed.
We do think it's worth noting that Trustpilot reviews are intended to reflect the overall experience, including how any issues are handled. Given that you received a full refund quickly and found our customer service team excellent, we'd gently suggest that a 1-star rating may not tell the full story of your purchase with us. Of course, that's entirely your opinion and we respect that.
On the packaging point specifically, we do continually review how our products are protected in transit and have excellent relationships with our couriers. On this occasion we're sorry one of your chairs didn't arrive in perfect condition.
If you'd ever like to discuss your experience further, or if there's anything else we can do, please don't hesitate to reach out to us directly.
The Sofa Company
First time I have bought anything from…
First time I have bought anything from the sofa company and very pleased with my three seater recliner. Colour is so nice (burgundy) and very comfortable
February 23, 2026
Top service
Great prices, polite after-sale phone call, speedy delivery and great delivery service
February 23, 2026
Recliner chair arrived promptly
Recliner chair arrived promptly. However, it soon became apparent that the motor was defective. Sofa Company were very quick to rectify the situation and dispatched a replacement motor that I was able to fit myself. Otherwise, a happy customer.
October 20, 2025
Very efficient chairs arrived next day
Very efficient chairs arrived next day, very please with them.
February 9, 2026
Ordered two recliners
Ordered two recliners. When opened one was the wrong style. Called and correct one was delivered the next day no issues. Easy to put together. Decent (stiff swivel bearings) quality for the price
December 1, 2025
Nice sofas, awful delivery.
The sofas were decent and reasonable value. The sub contracted delivery company were complete clowns. Firstly they couldn't find our house and took about an hour of circling round before they found us. Secondly they were in a mad rush to get off again. I had to point out that they hadn't screwed the feet on properly and then they put the sofa back in crooked. It was stuck fast. Wouldn't go in or come out. They asked my wife and I to sit on the arms whilst they tried to yank it free. After 20 minutes they said they'd return it and we could have another one. I suggested using the handle of my large hammer to lever it apart and this worked. I then suggested putting soap on the slotted guides and when I did this, the back went in no problem. I received no thanks for my help and they left in a hurry with packaging materials strewn across the floor. How rude!
February 9, 2026
Reply from The Sofa Company
Dear Michael,
Thanks for taking the time to write a review, and thanks for taking my call earlier.
We appreciate your feedback and are sorry the delivery was problematic. We'll address this with the delivery company to improve their service and navigation. We regret the installation issues and the lack of courtesy you experienced. We're taking steps to ensure this doesn't happen again.
Many Thanks
Lee Burridge
Customer Service Manager
Sofa Company
01803 500810
Supper fast
January 26, 2026
The chair is very comfortable, it fits my size 5' 10" perfectly.
Only had the chair for a day, but already found my ankles seem less swollen, due to keeping my legs elavated. leather feels very comfortable. Delivery was very good two guys brought in into my living room. The packaging was too large to fit through a standard door, but they took the parts out by front door bringing them straight in where the assembled it, very fast. Then tested everything showed me what was what before leaving. The chair is very comfortable, it fits my size 5' 10" perfectly. Have not used the heating yet but the vibrating feels helpful, if sitting for a long time.
January 20, 2026
Fantastic customer service and product
Can’t say enough how good they are. From the day I decided to buy a chair from them (which they help a lot to decide which one would be good for me) and the day with their help on the phone to set it up.
After 6 mouth was a very small problem with my chair and with one phone call they sent me a new replacement. Fantastic customer service which you don’t see n many places now. Thank you guys (especially Lee) for looking after me and you have customer for life.
January 7, 2026
Unprompted review
Absolutely delighted with my sofa
Absolutely delighted with my sofa. First class customer experience throughout.
January 5, 2026
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