Delivery was arranged within a few hours of placing the order. The chairs arrived within a couple of days, at the agreed time and as described. The free swatch sample was a very useful service and m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Only had the chair for a day, but already found my ankles seem less swollen, due to keeping my legs elavated. leather feels very comfortable. Delivery was very good two guys brought in into my living... See more
Really pleased with my leather riser/recliner chair. I checked the dimensions before buying to ensure it was the one to suit my lounge ( I had shortlisted 4 ) i was a bit nervous about buying without... See more
Constant contact from customer services informing me of each stage of delivery and checking all was ok. Friendly delivery staff who set up sofa for me. Sofa so comfortable. Although a deeper shade... See more
Company details
Information provided by various external sources
At The Sofa Company we believe in offering quality sofas at the best prices. Our range of leather sofas, fabric sofas, recliners and tub chairs is second to none, and many of our ranges also include corner sofas and sofabeds. We are also committed to giving you all the information you need to make an informed purchase. Over the last few years there has been a great increase in the use of different types of leather, and not all retailers are completely up front about what you are getting. Every product in our store has a detailed description, and we provide a leather guide so you can see at a glance what materials are used. Please also read our comprehensive leather guide for a more in-depth description. And finally our customer service team is second to none and will bend over backwards to help make your order smooth and simple. If you have any questions at all, please give us a call.
Free Delivery on All Products
We specialize in FAST & FREE delivery. We offer FREE next day delivery or a FREE white glove 2 man delivery service.
Everybody hates waiting for things. That's why at the Sofa Company we make sure our products are in stock and available to be delivered next day.
Contact info
The Sofa Company, 278 - 282 Torquay Road, TQ3 2EU, Paignton, United Kingdom
- 01803 500810
- sales@sofa-company.co.uk
- sofa-company.co.uk
4.6
Excellent
3K reviews
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Excellent service
The Sofa we ordered was out of stock but the communication from The Sofa Company was excellent; they rang to let us know and within a week they had it back in stock and arranged for delivery to suit us as we were going away. Would definitely recommend them.
May 20, 2025
May use AI-assist with repliesRead more
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Well I was told free delivery but was…
Well I was told free delivery but was then informed I had to pay £60 or £30 for delivery so I’m obviously not happy with that.
Product & delivery were perfect 👍
May 20, 2025
Reply from The Sofa Company
Dear Andrew,
Thanks for taking the time to write a review. I am happy you were pleased with most aspects of your order, but sorry you are not happy about the delivery charge of £30.
As outlined in our delivery information and at the checkout before you pay, some parts of Northern Scotland do carry a surcharge due to the distance the couriers have to travel i am sorry this was applicable for the AB postcode.
Feel free to call me if you wish to chat further.
Many Thanks
Lee Burridge
Customer Service Manager
Sofa Company
01803 500810
Delivery was quick and on time.
Delivery was quick and on time.
The chair was as described.
Assembly was OK - but needed better instructions.
The finished article is very good and I am very happy with my purchase.
May 20, 2025
Made the order - tub chairs
Made the order. Paid. Delivery date set. All communication was with myself. What could be better.
The delivery was earlier than expected, which made things so much easier, well done.
May 12, 2025
Amazing Company i was so impressed with…
Amazing Company i was so impressed with the recliners we bought another pair for our other room. Amazing delivery too very helpful chaps
May 12, 2025
I’m really pleased with the service I…
I’m really pleased with the service I received from this company after initially facing some issues with my order. They acted swiftly and professionally to resolve the matter, offering me a refund and ensuring that I was satisfied with the outcome. Their customer service was responsive, understanding, and handled everything with care. It’s reassuring to see a company take responsibility and make things right so quickly. I appreciate their efforts and would be happy to recommend them based on how well they resolved the situation. - Q
May 7, 2025
Unprompted review
Great sofa, great service
Our new sofa is lovely, comfortable (as it should be of course!) and good looking! It's a really good colour, distinctive but not too loud! Delivery was excellent too so all round very good indeed. Thanks.
April 29, 2025
Very pleased with the sofa and tub…
Very pleased with the sofa and tub chair looks great in the conservatory
Very helpful delivery man
April 29, 2025
Smashing little chair
Easy to order .fast delivery .fairly well constructed .comfortable height .slight puckering to fabric on seat cushion but I think this will go when used
April 22, 2025
More than happy with the product and…
More than happy with the product and service, updates etc, Would Highly recommend
April 22, 2025
Very nice staff would recommend to friends
Person I spoke to when ordering my chair was lovely very helpfull came with in a day of to and was very good quality good
April 9, 2025
Just be aware
Just be aware, if you are not happy with your purchase, you will have to pay for your own return. This costs hundreds for a sofa! I would go to a shop and try before you buy!
April 3, 2025
Unprompted review
Reply from The Sofa Company
Dear Natasha
Thanks for taking the time to write a review. I am sorry you are not happy with the returns process we offer.
I cannot locate your order, Please can you call us on 01803 500810.
Many Thanks
Lee Burridge
Customer Service Manager
Sofa Company
01803 500810
Fantastic service
Fantastic service. Great communication. They called me the day after purchase. Delivery was exactly on time. Very pleasant delivery men. I would recommend the company to everyone I know. Thank you
April 1, 2025
Ordered 2 recliner chairs
Ordered 2 recliner chairs, The sofa company called me within a hour of placing the order to confirm the order and advise of a delivery time. I ordered on the Sunday and received them on the Tuesday. Easy to assemble overall a fantastic service Thankyou.
March 18, 2025
You wouldn’t expect a 5 star review…
You wouldn’t expect a 5 star review when goods are damaged, but I feel I need to give this firm the credit it deserves. Took delivery of 2 tub chairs and unfortunately noticed a split in one of them. My heart sank at the thought of trying to return it! I phoned the company and spoke to a delightful man who apologised and after I sent a photo of the damage he promised a replacement which came within two days. Well done sofa company. Highly recommend.
March 25, 2025
Unprompted review
Amazing products and customer service
March 27, 2025
Unprompted review
I ordered the de vere sofa it arrived…
I ordered the de vere sofa it arrived late, the delivery driver was extremely rude and dragged the sofa ftom his van which was parked in the next street and left it on a pallet in the road couldn't even be bothered to put it on my drive.the sofa is very poor quality and uncomfortable and definitely not a thousand pound sofa as advertised i called customer service the phone call was cut off andI've had no contact as of how to return it
March 6, 2025
Unprompted review
Reply from The Sofa Company
Dear Nicholas
Thanks for taking the time to write a review and i am sorry you are not happy with your purchase.
I will speak to the third-party couriers about your delivery experience and come back to you as this is not the service we expect our customers to receive.
You called us on the 6th of March advising you were missing parts for the sofa namely screws we asked for pictures and for you to confirm which ones and you said you would get back to us but you haven't.
Our phone lines are open 7 days a week, I did try and call and left you a voicemail, Feel free to call me on 01803 500810 so that we can resolve your complaint.
Many Thanks
Lee Burridge
Customer Service Manager
Sofa Company
01803 500810
Great communication and products
Great products and a great company to deal with communication from order to delivery, emails, text and even a phone call. Delivered really quickly and on time. They even sent a colour material sample for us to chose from. Very pleased.
March 18, 2025
Just wanted to give feedback for the…
Just wanted to give feedback for the amazing lads who just delivered my sofa. Bri and Tyler were fab, so friendly and kind, took their time explaining how it all works and even took the rubbish away with them. Andy Turner … your lads deserve a medal 🥇
March 11, 2025
Unprompted review
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