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Sofa Bed Expert Reviews 

216
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's comfort, quality, and solid construction, whether used as a sofa or a bed. Many appreciate the thoughtful design, including ample storage and ease of conversion, often noting how well-made and practical the items are. The delivery service receives high marks for being punctual, efficient, and professional, with teams often installing and demonstrating the product. People also commend the staff for their helpfulness, excellent communication, and overall top-tier service throughout the entire purchasing process, making the experience seamless from start to finish.

What people talk about most

Product

Customers had positive experiences with the product, frequently praising the quality, comfort, and sturdy... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are sturdy,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the efficiency,... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers describing the entire process as faultless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant delivery team. We are on the 3rd floor of a tenament building with no lift and the guys, cheerfully, carried it up, put it all together, gave a detailed demonstration of how to make it into... See more

Rated 5 out of 5 stars

Our choice of fabric and model were decided after doing showroom visit. Ordered back in March and delivered in June as requested for when we'd decorated and new carpet etc fitted. Delivery day and tim... See more

Rated 5 out of 5 stars

Fantastic service. Delivery and assembly was excellent. The quality of a sofa bed exceeds the best reviews. It is incredibly comfortable, sturdy and easy to switch from sofa to bed and bed... See more

Rated 5 out of 5 stars

The company kept me informed throughout the transaction. The delivery was, on time, professional, hassle free. Within minutes my old furniture was removed and the new installed and demonstrated. I am... See more



Company details

  1. Sofa Store

About Sofa Bed Expert

Written by the company

At Sofa Bed Expert, we believe in combining style and functionality to create the perfect addition to your home 🛋️. Our sofa beds offer the best of both worlds, providing a chic place to sit and a comfortable bed for guests.

Designed with attention to detail and timeless elegance, our sofa beds are an investment in your home’s comfort and style. Don’t miss out on making your space both beautiful and practical.

We pride ourselves on quality and satisfaction, ensuring our products not only meet but exceed your expectations 🌟. Whether you love classic designs or something more contemporary, we have something perfect for you.

Shop Now


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(216)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good customer service

The company delivered the sofabed on time and fixed before leaving. When I needed the arm to be changed, they came down to change it and when one of the arms was broken, their handymen were sent to fix it.

December 2, 2023
Rated 5 out of 5 stars

Great sofa bed comfy as a sofa as well…

Great sofa bed comfy as a sofa as well as bed.impressed with the easy function to assemble.good quality material.great choice of colours(hard to decide which colour way to have).really quick delivery.imfomative delivery person.glad I chose to have the fitted sheet.very happy with this product it is used most nights.

November 5, 2024
Rated 5 out of 5 stars

It’s a great size for two

It’s a great size for two. It’s comfy and the cushions soften over time giving it a dreamy slightly sinking feeling! I spilt a cup of tea on it, yes devastating, but it just ‘wiped’ off?! Amazing..

November 5, 2024
Rated 5 out of 5 stars

Great service and quality, highly recommended

Great service and quality, and for the price you pay, the sofabeds from Sofa bed expert are fantastic value. Solidly built, lovely actions that give you confidence in their construction, quality thick fabrics and beautiful, firm uppholstery. I'm highly satisfied with the one we bought, and if we needed another, I'd go back to Sofa Bed Expert for it, honest. the staff are very friendly (we bought online and were impressed by their politeness and availability. I was able to phone them even on a Saturday and got the manager on the end of the line. Such a rare thing tospeak to real people these days. Highy recommended.

November 5, 2024
Rated 3 out of 5 stars

Overall pleased with our new sofa bed, BUT !

Overall pleased with our new sofa bed, that was not the problem. The problem was the delivery, not a good experience. We ordered the sofa bed, and heard nothing for weeks. I then rang the company for any updates, to which I was told the item had been handed over to the delivery company. They would be in touch soon. This didn’t happen. After several more calls to the Sofa bed company, I was told the item was up in Scotland ! I was then informed the sofa would be taken back to the manufacturer, and they would arrange a delivery. I was promised they would give me a footstool for the inconvenience we had suffered over the 4 or 5 weeks. We are still waiting for the footstool. Quite disappointed with the Customer Service.

May 1, 2024
Sofa Bed Expert logo

Reply from Sofa Bed Expert

Dear Peter,

Thank you for sharing your feedback. We're delighted to hear that you’re pleased with your new sofa bed, but we are truly sorry for the inconvenience caused by the delivery process and the lack of communication.

We understand how frustrating this experience must have been, and we deeply regret the delays and confusion you encountered. We sincerely apologize for the unfulfilled promise of the footstool, which we are working to resolve immediately.

Since the time of your order, we have taken significant steps to ensure a much smoother delivery process for our customers. We have stopped using third-party delivery companies due to issues like the one you experienced. Instead, we’ve invested in our own fleet of delivery vehicles and a team of experienced drivers. This allows us to handle deliveries directly, ensuring that every order is managed by people who truly care about providing excellent service.

Our team will be reaching out to you shortly to make sure you receive the promised footstool without further delay. We truly value your feedback, as it has helped us identify areas for improvement and make positive changes to our services.

If you have any further concerns, please don’t hesitate to contact us directly at 08003688914. Thank you for your patience and understanding, and we hope to restore your confidence in us.

Kind regards,

Rated 5 out of 5 stars

The Well Designed Bed/Sofa!

The design of a bed that makes into a sofa rather than the other way around makes this a comfortable king size bed that folds into a comfortable sofa/ chaise. This is a much better solution than a put-you-up sofa that makes a small double bed.
The bed is modular allowing a left or right ended chaise sofa and at the same time provides an imense amount of storage for bedding, pillows etc.
The delivery man was most helpful transporting the bed to the second floor without comment. 10/10

November 5, 2024
Rated 5 out of 5 stars

Excellent and very comfortable Sofabed …

From Start to finish we have been very impressed, Gregg was superb and answered to any queries I had before purchasing and there was no pressure at all unlike other Salesman.
He understood my reasons of purchasing one and advised best to what I should go for. The bed is very comfortable for everyday use.
I was kept informed of the delivery and the delivery man were prompt and very courteous during installation.
I am very impressed and would highly recommend anyone wanting a comfortable Sofabed without any fuss to get in touch with Sofabedexperts.
Very well done Gregg and the team.

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with our sofa bed.

Very happy with our sofa bed.. well worth going to the showroom first if you are not sure of the quality. Ordered and delivered on time within two weeks . Excellent customer service.

November 9, 2024
Unprompted review
Rated 5 out of 5 stars

Great product and ordering process

I did a fair amount of research before taking the plunge with sofa bed expert, first time buying a piece of furniture without seeing it and relying only on internet reviews but I am very glad we did, I completed the order by phone which was very smooth, the delivery took place videos the initial estimate and the drivers turned up as arranged, it would have been handy if they had taken the packaging away but we were not on site to ask them so I won’t count that as a negative, that also meant we had to assemble the sofa bed ourselves but as it just slots together that was no problem, the sofa is used daily and after a few months has held up very well to grandchildren bouncing and it gets used as a bed every weekend , I have yet to sleep on it myself but my wife and grandson both seem very happy. All in all, a great product and buying experience

August 1, 2024

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