sofaking.org.uk Reviews 39

Wouldn’t give them any stars stuff is crap, I’m taking them to court it’s just a long time I have to wait until the court clear the back log. But got 2 sofas & should never have paid cash but anyone that want to buy anything from them I will make arrangements for you to come see the sofas for yourself.The sofas where delivered with I put legs on but they say I put them on wrong I didn’t get instructions so give them that, but you sit on any of them & you feel every bit of the frame I have more padding in my pillows, the sticking is so tight in places & the foam on the arms is bigger from the other side, I tried everything to get them to talk to me but they didn’t care, they only fixed the legs from both sofas when they seen the court paperwork everyone says like your sofas I tell them to sit on them & they can’t believe how bad they are.SO PLEASE DONT GIVE THEM CASH as they won’t even talk to you I’m just glad I have everything they said & don’t care if I don’t win just want people to think about it before the buy from them as it’s always going to be there for everyone to see will let you know how it goes I can’t see how to reply to sofaking but yes I was your customer & i don’t know how you haven’t had court papers yet will have to get onto them I had went to Glasgow court but it’s been sent to Hamilton court because of your address I have every email I sent to & received from you so look through your records I even got insurance from you well I am a customer my order number was 55764 look that up or I could just post my receipt for you with everything on it I will just try & do that then you can’t say I’m not a customer will that do. I don’t see it but if you can I put your receipt as my photo so see you in court ,maybe after that you will treat your costumers better the way I have been treated was atrocious had my money then wouldn’t talk or do anything until you see court papers Yes I did get a 2 & 3 seater Bari sofas on the 18/06/18 from. Sofaking 1 Kilmuir road. Birkenshaw Trading EST G71 5PB I first reported it on 19/1/18 but nothing until I sent a photo for the court papers on 22/01/19 them you came to fix them on 29/01/19 but didn’t fix anything else so it was in the year & that was up to you I’m done see you in court well Hi I did what you said and contacted the warranty company the warranty that yous sold me as I was told a long time ago it was up to your company as that was the way they came to me. Yes it has been 2 years that how long I have been trying to get my money back from yous I tried everything by the law with first being that I had 30 days to get my money back but your company wouldn’t even answer me, I then asked yous to register with resolver, then I went to the furniture ombudsman but your company isn’t registered with them. So that’s why I went to the small claims court as I’m sitting on my old sofa with loads of pillow on it as iv had meany operations on my back & now have osteoathritis in my spine so I’m in pain 24/7 & the old sofas is better, yes I want to go to court if I can save just one person getting treated the way I was it will be worth it. Yes I did contact the company about the warranty as iv stated above, do you want me to put every email I sent that wasn’t answered & the ones you did answer it’s not a problem & not blackmailing anyone I just want to go to court & get back what right under the law that is mine nothing more well the money for the warranty you sold me as well Look iv always said some you did answer you answer after I sent yous a photo for the court paper yes I can send them if you really want I will send them but it’s done see you in court

Bought a 3 seater sofa and 2 x 1 seaters after viewing them at there showroom.
Was told 4 weeks delivery which then became 8 weeks then 12 weeks.
On delivery of these sofas sourced from China and come boxed.
The sofa(s) was not the same as the one in the showroom.
They were assembled and were dusty and 10+ areas damaged.
Reported this on the delivery day and after numerous attempts of asking for to return these items and recieve a refund be told to fill out forms and jump through hoops.
They want you to let a 3rd party come and inspect the sofa and take a report on behalf of the manufacturer with the manufacturer footing the cost.
You clearly don't buy straight from manufacturer so shouldn't need to deal with any 3rd party as it there sole responsibility.
They should be refunding due to your consumer rights.
After all they try and tell you that they come from different manufacturers and may be different to one you ordered which is not stated in any of there terms instore.
Very poor customer service and practices.

I am very happy with my corner sofa which I recieved a week ago . It has just finished off my livingroom everyone that's came in has admired it. It came in the time I was told and the correspondence with them was amazing . I would defo recommend them .

All good.
Easy to order and deal with in general.

A very straightforward process and delighted at the speed of delivery, would definitely recommend.

I thought the service from choosing the product to receiving it was very friendly professional and helpful.

Great service and love the sofa

Great sofa realy comfy great color just what I wanted very happy would reccomend to others

I have had 3 sofas in the last 16 years from Sofaking and the have all been brilliant suites I have never had any problems with them.
Staff are always polite and happy to help would highly recommend to my friends and family

Friendly staff overall good experience,finance options where easy to understand ,cant fault the staff even though this order was done during covid19 outbreak thanks team Sofa King.

I was told the couch we were buying was very comfortable and was very good quality the couch is infact the cheapest made and most uncomfortable couch I've ever sat on told a pack of lies to get my money would not use again and I definitely wound not recommend

I am delighted with new suite delivered as promised on time .

I am over the moon with service delivery and also my purchase couldnt ask anymore well done sofa kings a quick question do you have a foot stool to match my purchase

Sofa is fab great quality highly recommended

Excellent service from day I enquired to day it was delivered. Communication was great and delivery guys were so nice and even took all packaging away with them. Will definitely recommend sofa king to others

Great customer service,delivery guys were very friendly and I totally love my new sofa