Sofanatic Reviews 84

I recently purchased corner sofa "Houston" and it has completely transformed my living space. It was made with high-quality materials and great attention to detail.
The fabric feels strong and well-made, and it’s easy to clean, which is a huge bonus for everyday use, especially when I have a pet.
Overall, this corner sofa is fantastic. It's everything that I was looking for. It combines style, comfort, and practicality. I would highly recommend it to anyone looking to upgrade their living room.
The customer service was really helpful. The team was friendly, responsive. They took the time to answer all my questions and made the whole process feel smooth and stress-free.

Ordered a sofabed from Sofanatic and I have to say I am really impressed with the level of service. Before ordering I had lots of questions and asked for additional nformation and pictures. All communication was prompt and very helpful.

I requested a bespoke material for the sofabed that they do not normally have in stock and it had to be custom made. I was informed that this would normally take around 4 weeks to deliver.

I was kept up to date the entire way and the sofabed was delivered within time which I was very pleased about.

Darius delivered the sofabed and I asked him if he could assemble which he agreed to do. There is an extra fee for this but I was happy to pay for it to have the peace of mind that it was done correctly without causing any damage.

All in all I'm very happy with the service provided and I have to say I love the sofabed that has given a new lease of life to the room.

TLDR: We were close to taking this company to small claims court. I would stay well away. Below is a breakdown of our experience

Bought the Osaka sofa Oct 2024, delivered Nov 2024. By Sept 10th 2025 one of the seat modules broke, towards the back under the main cushions. Just sat down on it one day and the wood snapped (for reference I weigh approx 60kg, so you can see how flimsy the structure was, or that it clearly had a manufacturing defect)

The company agreed to replace the faulty section. It took 2.5months to secure a delivery date and when it finally arrived late Nov 2025 they delivered the wrong size part. The driver had arrived, accused us of purposely breaking the sofa (?!?!) and refused to bring the part inside. So my partner bought it in, unpacked it, only to realise it was the wrong part and the driver had already left. The company also refused to pick up the phone that day to resolve the mistake.

After that it became extremely difficult to get any clear updates. Phone calls and voicemails were ignored, promised update dates came and went, and communication was limited to occasional WhatsApp messages. Whilst they never completely ignored us, we could never get clarity on when the situation would be resolved. It's also important to know that they don't have a proper delivery system. It seems to be one person and they try to line up deliveries so they can do multiple in one area on any given day. So when they quote a delivery bracket on the site, you cannot rely on that because they will only adhere to it if other customers locally also have deliveries waiting. The delivery day will often come at short notice, for example we were told on Friday night at 8.10pm that it would be delivered that Sunday. When we said we weren't in that Sunday, it's then suggested you've missed your opportunity and will have to wait until they can find a slot in the schedule again for you which can add on weeks to your delivery time.

It ultimately took several months of chasing and formal escalation after advice from Citizens Advice, who made it clear that this business had broken multiple laws under the Consumer Rights Act, and had told us that our case is a clear "open and close" to be successful should we take this to small claims court. This ultimately seemed to spur on a resolution and the correct replacement was finally delivered today - 6 months on from when the issue was first raised.

Even then, the driver refused to take away the damaged module and the interaction became confrontational before he drove off. This also breaks Consumer Law that dictates that "The trader must bear any necessary costs incurred in repairing or replacing the goods, including the cost of labour, materials, and postage, including removal and collection of faulty goods"

The sofa looked fine when first delivered - it's not amazing but does the job for ~£800 but if I had a crystal ball to know the level of stress and angst dealing with this company would cause, I would pay the extra for a more reputable retailer that has a proper supply chain system, higher quality products and an effective customer service team. We went with them because we wanted to go with a family-owned, small business, but that still has to come with basic adherance to trading standards. Based on our experience, I would not recommend this company to anyone.

Really good communication exactly what we asked for and the delivery was fast and easy would definitely recommend overall quality was fantastic too

Fantastic service from start to finish. Communication was excellent throughout and the delivery and installation were smooth and professional.
The product is great value for money.
Highly recommend!⭐️❤️

I recently ordered the Osaka U sofa bed from Sofanatic, and I couldn’t be happier with my experience. The sofa was delivered within just 5 days by Callum, who also carried it inside and assembled everything professionally. The customer service was very friendly, respectful, and helpful throughout the whole process. The price was also very reasonable for such good quality. Sofanatic is a small family-run business, and you can truly feel the personal care they put into their service. Highly recommend!😊

Seen this sofa after searching loads of different companies and honestly it is just stunning so glad I purchased from sofanatic and customer service and delivery was very good thanks

Delivered earlier than expected, great set up and delivery process. Very happy with the colour

Super service, Darius was very friendly and installed the sofa in double quick time. Vet happy with the sofa, would highly recommend

I was a little worried ordering from a smaller business but there was absolutely no need. Great communication, super helpful delivery driver and most importantly great product, as described, quality fabric. Love it!

Thank you for service. Great sofa. Thank you

Highly recommended service!!! I ordered Tollo XL sofa, they matched the price for me. Double checked and confirmed that sofa will go through door and finally land in our living room. Sofa is amazing, massive, comfortable and top quality as expected because it is manufactured by Wersal.
Big thanks.

I ordered the “ Small U-Shaped Sofa – ‘Ashton’ – Under 3m Long” from Sofanaric which arrived today.
The quality and colour is absolutely perfect and exactly what I was expecting. The delivery was great and service was perfect, with easy communication and information in the delivery of the sofa.
I am very impressed with the quality and care this company has taken for my order.
I was able to customise the sofa to a large variety of colours and fabrics, which is a brilliant option and perfect for my household with dogs (I was able to choose a waterproof fabric!).
I would recommend to all my family and friends.
Thank you!

⭐️⭐️⭐️⭐️⭐️ Absolutely Love My New Sofa!

I recently bought my sofa from Sofanatic Sofa, and I couldn’t be happier! The quality is outstanding — it’s super comfortable, beautifully made, and looks even better in person than in the photos. The material feels luxurious, and the craftsmanship is top-notch.

Delivery was smooth and right on time, and the team were friendly and professional throughout. It completely transforms my living room and has already had so many compliments!
The customer service was amazing 😍

Highly recommend Sofanatic Sofa to anyone looking for style, comfort, and excellent service. 💯👏

Fantastic product they have and great delivery and service
We absolutely recommend this to everyone
We love our product

From an easy to use website, great choices and range of sofas and friendly customer service, I'm very pleased to find this company. The delivery driver was eager to show off the quality of the L shaped sofa which I purchased and seemed genuinily concerned that I had recieved the right product. It's rare now-a-days to have people passionate and dedicated to the service they deliver. I love my new couch and so do my cats, the only trouble is getting my cats not to steal my spot on the couch.

Amazing experience. Sofa amazing, assembled and delivered. 5* service. Thank you.

Highly recommended, helpful and willing to go the extra mile for the customer.

Callum is an absolute delight when delivering our new sofa !! His communication was great before delivering and even nicer in person. He was quick when it come to delivering and ensured I was happy with everything before he left