Sofanova Reviews 446

The customer service could use some serious work. Over the course of my purchasing experience (a total of 14 weeks btw), I spoke with three employees who were all less than happy to help. It became a really frustrating experience when the company isn't flexible in any way shape or form.

The couch is nice, but I would have purchased it elsewhere if I had known about the headache I would get.

We are so happy with our new sofa. We ordered the Pleasure and it is so comfortable. The sofa already arrived in less than 6 weeks, much quicker than expected. And the delivery guy was so nice!
Really good value for money imo.
We highly recommend!

have ordered a sofa since 19th of October. Today, almost 9 weeks later, still have not received any email confirming on the delivery date. So the estimated date and the real date, has not even close connection. And the worst thing is that they cannot communicate with the factory, to actually give us an estimated delivery time. Moreover, they stated that the product is expected to be delivered 11th of January, but spoken on the phone they stated, the delivery can last up to 10 working days, from the email received. Absolutely not recommended. You have plenty of other companies that do not keep you on hold and you know exactly when to get your order. The worst i have ever experienced.

Very quick delivery, great price and the quality is really good.
Very happy

Super god kommunikation. Den tracking system er imponerende. Chaufføren var meget venlig og hjæplful.

We are very disappointed with this company and would not recommend their services to anyone.
We have been waiting for our sofa since March, and after 10 weeks, as requested, they postponed the delivery date by 2 weeks. We decided to terminate the order after 5 months because we didn't want to hear the same story anymore.
Compensation of 500kr for the whole time has been offered🙈.
If you value your time, it's not even worth starting with Sofa Nova.

I ordered a sleeping sofa. The delivery was fast. Easy to assemble and is good quality.

The polish man that came with the products was very professional which made it all a better experience

We are satisfied with the sofa but not really what we expected. We think that the price-quality relationship is tipping more towards the expensive zone.

Let me be clear, they included two legs of the sofa that are clearly defect. We have not placed any complaint because we have felt so far that the customer service has a 'passive-aggressive' style of handling requests.

I would personally not buy from here again.

Really bad experience!!! Everything went wrong! I ordered custom sofa. Because I wanted something specific. I was waiting two months and I got completely wrong sofa. I ordered "Kærby" and I got "London" not even close. First two days I couldn’t reach customer service so I didn´t know what is happening. Then they offered me to take wrong sofa for discount. Really? I would have something already if I don´t want something specific. I wouldn´t wait two months for my custom sofa and afterwards just take whatever? This whole situation really complicated my life, because I already made plans and I was counting with sofa. I´m just starting decorating my new apartment and the rest of furniture depending on sofa.
For one week I had huge sofa unpacked in my living room. Sofa, which I got, was shape U and quite big for my small living room so basically I couldn´t use my living room. And I´m not talking about I was waiting for guests and I needed to cancel them in last minute. :( . So I canceled order because I was not willing to wait another two months. I really need sofa now! Which created another problem with money. It took long time for them to figure it out, because I took sofa with Sandtander bank help. I already paid two months to bank.
After two weeks (me to asking them about situation with money and some steps ) I received whole price for sofa which made process even longer because I need to return money to them, they need to send the money in correct way back to bank and then bank can return my money for two months. Which just make my situation even worse. So I was trying to contact them about their mistake with money and they don´t see the problem like I have money and new I need to talk to Sandtander. I called the bank two times which also took my time with waiting list and so on. Of course from bank they told me it´s Sofanova who needs to fix it and do it in right way. So I´m still waiting for them to figure it out.

Sofa was completed and out for delivery during the estimated time frames. It arrived in 5 different parts which were really super easy to assemble. The cushions were as ordered per the sample and do we have enough cushions! Big ones and small ones ! I was worried about the low back rest but with all those cushions, it’s such a pleasure to sit in. Lie in. I’m so happy we chose Sofanova. Other manufacturers either had no sample service or took way too long to deliver. It took us a while to decide on the sample because there were so many to choose from but we’re really content with what we have.

We waited 2 and a half month for our sofa after we put in our order but it was totally worth it. Great help from the store when we went to see the sofa and pick out which one we wanted.
The quality doesn't disappoint.

The quality of the sofa is great and the delivery was very fast. We were lucky that the sofa we wanted was already in the warehouse so it was delivered to us in 3 work days.

There was no any specific date of delivery ! Even though we received a mail regarding delivery date and changes in delivery! It was delivered at kl.6 in the afternoon! And the finishing of the sofa was not that good!

This was our first time ordering from Sofanova, couch came on time and is beautiful.