Sofia Implant Centre Reviews 180

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making them feel comfortable and well-cared for throughout their treatment. Many people highlight the excellent service, noting the efficiency of the process, clear communication, and the included transport services. Reviewers are highly satisfied with the quality of the dental work and the final product, often mentioning the natural look and feel of their new teeth. The pricing is frequently cited as a significant positive, with many finding it affordable compared to other options. However, some customers also noted issues with communication regarding post-procedure care and a few experienced dissatisfaction with the aesthetic outcome of their dental work, feeling their preferences were not fully considered.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the team's professionalism, kindness, and... See more

Service

Clients share positive opinions on service, highlighting the professional and efficient care received. Many... See more

Quality

Users describe positive interactions with quality. Many customers are delighted with the natural-looking... See more

Price

Customers had positive experiences with price, consistently reporting transparent and clear pricing from the... See more

Product

Customers consistently note positive experiences with the product, particularly highlighting the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had my implants done by big team of professionals. 3 different doctors been doing their job well,same as management's team been helping with transfers to and back from clinic. Been full supply of medi... See more

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Rated 5 out of 5 stars

Nervous start didn’t know what to expect. Was calmed down by professional people who just knew what to say. And I wasn’t disappointed. I’m 60 years old and spent a lot of time in the dentist with var... See more

Company replied

Rated 5 out of 5 stars

Arrived Monday the 27th of October my dad was very nervous 😬 we got picked up from the airport and taken straight to the clinic where he received his plan. On the Tuesday we were taken to the private... See more

Company replied

Rated 5 out of 5 stars

Doing research more than year and I’m over the moon with results, all peoples very nice and competent, treatment rooms on highest level, and prices unbeatable. All time contact with Kris and every que... See more

Company replied


Company details

  1. Dental Clinic

Written by the company

Sofia Implant Centre is the prime implant-specialized dental clinic in Sofia, Bulgaria. The clinic practices full jaw restorations based on all-on-4 and all-on-6 implant protocol. This is what we do all day, every day!


Contact info

4.9

Excellent

TrustScore 5 out of 5

180 reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

The clinic is extremely professional

The clinic is extremely professional, from the highly experienced dental surgeons and dental technicians through to the dental nurses and hygienists and also the reception staff.
You are picked up from your hotel before your appointment and dropped back off afterwards.
The communication could be improved, but this is something they’re improving all the time and soon they will be opening a clinic in the UK (Stockport) which will improve aftercare.

July 16, 2025
Unprompted review
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Reply from Sofia Implant Centre

Thank you, Charles, for your thoughtful review and honest feedback!

We're very glad to hear that you were impressed with the professionalism and dedication of our entire team – from the dental surgeons to our reception staff. Ensuring a comfortable and smooth experience, including transfers from and to your hotel, is something we pride ourselves on.

We also appreciate your comments about communication. It's an important area for us, and we’re actively working on improving it further. The upcoming opening of our UK clinic in Stockport is part of that effort to provide even better support and aftercare for our patients.

Thank you again for your trust!

Best regards,
The Sofia Implant Centre Team 💙

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Rated 5 out of 5 stars

Teeth cleaning / fillings / root canal

Me and my family visited Sofia Implant Centre recently, I cannot recommend them enough !
The service was amazing and communication was very clear, dentists were able to tell me exactly what I need and explained reasoning in detail.
Without doubt the best dental clinic I’ve ever been to.

May 13, 2025
Unprompted review
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Reply from Sofia Implant Centre

Dear Samira,
Thank you so much for your kind words and wonderful feedback! We’re thrilled to hear that you and your family had such a positive experience at Sofia Implant Centre.

It's great to know our team was able to clearly explain the treatments and provide care that met your expectations. We take pride in offering transparent, high-quality service to every patient.

We truly appreciate your trust and recommendation – it means the world to us.
Warmest regards,
The Sofia Implant Centre Team 💙

Rated 5 out of 5 stars

Very Friendly and Professional thank you

Very Friendly and Professional thank you

May 5, 2025
Unprompted review
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Reply from Sofia Implant Centre

Thank you so much, Jerry, for your kind words!

We’re glad to hear that you felt welcomed and well taken care of throughout your visit. Your appreciation motivates us to continue delivering professional care with a friendly touch.

Best wishes,
The Sofia Implant Centre Team 💙

Rated 5 out of 5 stars

I can’t recommend Sofia implants…

I can’t recommend Sofia implants enough. I had crowns and extensive dental work done. The Dentists and staff are professional, supportive and friendly.

July 14, 2025
Unprompted review
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Reply from Sofia Implant Centre

Dear Alis,
Thank you for your kind words and strong recommendation—it truly means a lot to us. We’re so glad you felt supported and in good hands throughout your treatment. It was a pleasure to be part of your dental journey, and we’re delighted you’re happy with the results.
Wishing you continued confidence in your smile!
The Sofia Implant Centre Team 💙

Rated 5 out of 5 stars

Due diligence pays off .

I carried out my due diligence of all the available clinics that were advertised as "the best" , on arrival at Sophia Dental Implant Centre i went with a preconception of what I needed/wanted doing. However after my xray scan and sitting with Dr Radina Taskova, she put me straight with what was both possible and ethical, basically they won't pull healthy teeth , unlike other establishments in other countries. Once we had completed our very in depth discussion around the possibilities available, I was then booked in for the cleaning and then the first stage of my implant procedure which was carried out by Dr Rosan Sekulov who put me at ease and ensured that I had a running commentary of what he was doing and ensuring that I was comfortable with zero pain . All the appointments were coordinated seamlessly by my treatment consultant Kaloyan Stoev who could not have been any more friendly or helpful.

July 10, 2025
Unprompted review
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Reply from Sofia Implant Centre

Dear Thomas,
Thank you for sharing such a well-considered and insightful review. We truly appreciate the time and effort you put into researching your options, and we’re honored that your due diligence led you to us.

It’s great to hear that your initial expectations were met with clear, ethical guidance from Dr. Radina Taskova. We believe in preserving what’s healthy and always tailoring treatment to what’s truly in the patient’s best interest. Dr. Rosan Sekulov and Kaloyan will also be delighted to know their care, communication, and coordination made your experience feel smooth, informative, and pain-free.

We're proud to have earned your trust and are grateful you chose to start this journey with Sofia Implant Centre. Looking forward to seeing you again soon for the next stage of your treatment!

Warm regards,
The Sofia Implant Centre Team 💙

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Rated 5 out of 5 stars

Highly recommended

A very , very good experience from start to finish. I am so happy with my teeth. From the moment Kris contacted me, went through the whole process arranged everything and was there as my contact, I knew this was the specialists to use. The dental team were amazing. Their practice was spotlessly clean and English spoken so no communication problems. Was given a cost, so knew what to expect . Had all upper implants and lower crowns and bridge. Not a nice procedure but no pain at all . Am highly recommending .

May 29, 2025
Unprompted review
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Reply from Sofia Implant Centre

Dear Mark,
Thank you so much for your thoughtful review—we’re thrilled to hear how happy you are with your results! From your first conversation with Kris to the final appointment, it’s clear you approached the process with a great attitude, and we’re proud to have delivered an experience that matched your expectations.

Our team works hard to ensure every detail—from clear communication to a clean, comfortable environment—is handled with care, and it’s fantastic to know that stood out to you. We're especially glad the procedure was pain-free despite its complexity.

Thank you for your trust and recommendation—it means a lot to us!
Warm regards,
The Sofia Implant Centre Team 💙

Rated 5 out of 5 stars

Great Experience

Had the first stage of my treatment this week, very impressed, in fact so impressed I told my UK dental practice of 57 years to take me off their books as I now realise how poor they are compared to the Sofia Implant Centre who had to waste time correcting the errors of my now ex dentist. No hesitation in recommending.

July 7, 2025
Unprompted review
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Reply from Sofia Implant Centre

Dear Mr. Harrington,
Thank you for your kind words and the trust you’ve placed in us—it truly means a lot. We’re very pleased to hear that your first stage of treatment went so well and that you felt the difference in quality and care.

It’s never easy changing providers after so many years, so your decision to move on from your UK practice is something we don’t take lightly. We’re honored to be part of this new chapter and will continue doing everything we can to exceed your expectations moving forward.

Thank you for your recommendation—we look forward to seeing you again soon for the next stage of your journey.
Warm regards,
The Sofia Implant Centre Team 💙

Rated 5 out of 5 stars

I had my 2nd trip to the Sofia Dental…

I had my 2nd trip to the Sofia Dental Clinic in June of this year. I cannot speak highly enough of the surgeon, dental hygienists and reception staff. I was made aware of how things would go at all times and was well taken care off. From being picked up at the airport by courteous and professional driver,to the care given whilst I was there were 1st class. I am more than happy with my new teeth and shall be returning in the near future to have some more work done. All In all I would recommend anyone with mouth issues to give Kris a call . Pleasantly surprised. See you all soon and thanks again.

June 13, 2025
Unprompted review
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Reply from Sofia Implant Centre

Dear Daniel,

Thank you so much for your kind and detailed review! We’re truly grateful that you took the time to share your experience with us.

It was a pleasure to welcome you back for your second visit, and we’re delighted to hear that you felt well-informed, comfortable, and well cared for throughout your stay. Our team—surgeons, hygienists, receptionists, and drivers—are all committed to providing a seamless and supportive journey, so it’s very rewarding to know we made a positive impression.

We’ll be sure to pass on your compliments to Kris and the entire team. We look forward to seeing you again soon for your next treatment, and in the meantime, keep smiling and enjoying your new teeth!

Warm regards,
The Sofia Implant Centre Team

Rated 5 out of 5 stars

5 star from start to finish

Excellent I had all on 6 and 4 couldn't be happier with the results the centre is state of the art so clean and the staff are brilliant kris is there every step of the way from start to finish over al al 5 🌟 experience

June 8, 2025
Unprompted review
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Reply from Sofia Implant Centre

Dear Ray,

Thank you so much for your wonderful 5-star review!

We’re thrilled to hear how happy you are with your All-on-6 and All-on-4 treatments. It's fantastic to know that you felt supported throughout the entire journey and that our clinic environment and team left such a positive impression. We take great pride in maintaining a state-of-the-art facility and providing personalized care every step of the way.

Kris and the whole team truly appreciate your kind words. We’re delighted to have been part of your smile transformation and look forward to seeing you again in the future!

Warm regards,
The Sofia Implant Centre Team

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Rated 5 out of 5 stars

Amazing service at all the time

Amazing service at all the time. I did have full treatment, All in 6 implants fitted in. Later on in time, the permanent teeth fitted in. Great attitude and professionalism from all departments which I have been in touch. Thank you Sofia Implant Centre, you are doing amazing service!

May 9, 2025
Unprompted review
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Reply from Sofia Implant Centre

Dear Katerina,
Thank you so much for your kind words and for sharing your experience with us. We're delighted to hear that you’re happy with your full All-on-6 treatment and that you felt supported throughout each stage of the process.

It’s especially rewarding to know that every department you interacted with left a positive impression—we’ll be sure to pass your appreciation on to the entire team. Your trust means everything to us, and we’re so glad we could help you achieve the results you were looking for.

Wishing you continued confidence with your beautiful new smile!
Warm regards,
The Sofia Implant Centre Team 💙

Rated 5 out of 5 stars

Well recommend place

The people were friendly and the staff deal with nothing except professionalism!! Everything was explained clearly to me at all times

July 7, 2025
Unprompted review
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Reply from Sofia Implant Centre

Dear Skippy,
Thank you for your kind words and recommendation! We're so pleased to hear that you felt well cared for and that everything was clearly explained throughout your treatment. Professionalism and patient comfort are at the heart of what we do, and it's great to know that came through in your experience.
Wishing you all the best,
The Sofia Implant Centre Team 💙

Rated 5 out of 5 stars

My perfect smile thanks to the Sofia Implant Centre

I contacted Kris Aleksandar by WhatsApp at the Sofia Implant Centre in Bulgaria as I was wanting some information on having a full dental mouth restoration for my top and bottom set of teeth. I live in the UK and over the years I have spent tens of thousands of pounds on my teeth trying many different dentists to try and keep them healthy and pain free but to no avail. I couldn’t take anymore years of constant pain after grinding of my teeth in my sleep at night and after many facial breakages of my bone and teeth due to various reasons, I needed to do something about them! I couldn’t function in life like I once could due to my teeth! It seemed to me no matter how much money I was throwing at them, they still weren’t what I wanted. Kris replied immediately to my messages after I asked him for information about various procedures and a rough guide on the costs involved. He answered any questions I had really quickly. He was extremely informative and guaranteed me I could have my dream smile after 5 days and he was right! I’ve got to say I was dubious, but boy was I wrong! I told him I would fly out on a specific date and he helped find my flights, my travel to and from the airport and he even booked my hotel and got me all at the best prices. The hotels he suggested were to accommodate all different budgets but all seemed and were amazing value! I personally chose the closest hotel that was just over the road from the Sofia Implant Centre and was called the Crowne Plaza, a truly stunning 5 star hotel! Kris got me an amazing room at a discounted price which was Ideal for treatments as it is literally just across the road from the Centre. I booked my flight and arrived on a Sunday ready for my treatment Monday morning. From the moment I entered the Sofia Implant Centre I knew this was the right place for me and I had made the right decision. I met Kris and the three ladies on reception who all spoke English which was good because I don’t speak Bulgarian. They were all amazing for my entire treatment, very professional, polite and genuinely very helpful. The first few days of my treatment were having my 3D scans, planning my treatments and being shown around the Implant Centre itself and the procedures and the extremely modern state of the art machinery they use. Everything is done there, from X-rays to scans and even making your crowns or implant teeth. They give you guided tours of their laboratories to show every process from start to finish and show you what they have to offer. Truly spectacular! They were extremely clean inside and from the moment I entered I knew it was a professional dental Implant centre and I was happy with my decision to jump on a plane last minute. I had a team of dentists all looking at my X-rays and 3D scans and they all gave their opinions on what treatment I should need. I had three main dentists who helped me with my journey and luckily all spoke English. They were all truly amazing and very professional, they were all polite and efficient at what they were doing and did. I owe them all for my perfect smile that I had been searching for over the years. They were all informative and I was extremely happy to have had them help me on my journey to my perfect smile. Friday came around and what can I say! Kris didn’t lie, I was leaving with my perfect smile! Although I had an extremely sore and swollen mouth top and bottom, I had achieved a life long dream of mine and this is as all down to them at the Sofia Implant Centre! I was and still am over the moon with the care and support I got throughout! This is something that I will never forget and I truly mean that from the bottom of my heart! I left the Sofia Implant Centre with my perfect smile and I wouldn’t hesitate to recommend them to anyone of my family or friends. I want to say a massive thank you to all of you involved with my treatments and I shall see you all again in 6-9 months for my follow up consultations. If you’re in doubt about jumping on a plane last minute, then please don’t be! They are truly an Inspiration to dentistry and Implants. Thank you all again, I owe you all greatly!

June 23, 2025
Unprompted review
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Reply from Sofia Implant Centre

Dear J.,
Your review left us genuinely moved—thank you for taking the time to share your story with such honesty and detail. We understand how deeply dental issues can affect not only your health but also your quality of life, and we’re truly honored that you placed your trust in us after so many challenges and frustrations.

From your very first message to Kris, through each scan, conversation, and treatment step, it was clear how committed you were to reclaiming your confidence and well-being. To know we were able to play a part in helping you achieve a lifelong dream is incredibly meaningful to every member of our team.

We’re glad the full experience—from logistics and hospitality to the dental care itself—met your expectations and helped make your journey not only effective but also stress-free. Your appreciation for our facilities, staff, and approach means the world to us, and we’ll be sure to share your kind words with everyone involved in your care.

We look forward to welcoming you back for your follow-up visits and seeing you smile even brighter with each return. Thank you again for your heartfelt words and for allowing us to be part of such a personal transformation.

Warmest wishes,
The Sofia Implant Centre Team 💙

Rated 5 out of 5 stars

Sofia implant centre are the bees knees.

So, this was my second visit for my zirconium teeth after having the implants done last year (June 24).
What can I say? Worked out great for me. Now have my new teeth for a couple of weeks and they feel great. I was really quite happy with the temporary teeth although I didn’t quite like the acrylic feel. These zirconium teeth feel so much better and look really real. (Mine are a bit too perfect looking for my face, in my eyes. In reality people only see good teeth).
Although I had been to the implant centre last year for the implants and temporary teeth I was still really nervous. I was picked up from the airport and taken straight to my appointment. After, they took me to the hotel, Kris booked it for me,
My whole experience was pretty much spot on. Ok, I spent a few days without teeth because they were making my new ones. I didn’t like that but it was only 3 days. I’ve forgotten my dentists name who looked after me but she was fantastic. Excellent English (better than mine and I’m a native speaker).she was so kind and understanding. Her explanation of all the processes and procedures really helped me understand what was happening. I’m 2 weeks in with my new teeth and I love them.

June 6, 2025
Unprompted review
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Reply from Sofia Implant Centre

Dear Louis,
We absolutely loved reading your review—thank you for taking the time to share your journey with us in such a personal and honest way! It’s fantastic to hear that your new zirconium teeth are feeling comfortable and looking great (even if you think they’re “too perfect”—we’ll take that as a compliment!).

We're really glad you felt well-supported throughout your return visit, especially given the nerves. From Kris organizing your hotel to our team guiding you through every step, it’s great to know the process felt smooth and reassuring. And don’t worry—we’ll make sure your kind words reach the dentist who looked after you; she’ll be thrilled to know her clear explanations made a difference.

It’s been a pleasure having you with us through both stages of your treatment, and we’re so pleased you're happy with the final result. Wishing you all the confidence and joy your new smile deserves!

Warm regards,
The Sofia Implant Centre Team 💙

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Rated 5 out of 5 stars

Professional, timely experience!

Well what can I say, being fearful of dentists from an early age and having suffered technological disadvantages in dentistry for many years whilst struggling with UK dentists and the associated costs, I finally ended up in Sofia (on holiday), Dental treatment was an after thought but Wow! From initial contact (just before departing UK) to sitting outside a hotel in amazing Sofia, the experience has been absolutely first class, without reservation! This team are professional, efficiently well organised and pleasant to work with. I would have completed a couple of extractions, 6 crown bridge with the necessary preparation of existing teeth and all across 4 appointments in a technical hub minutes from the easy to navigate Sofia Metro, I’ve been able to enjoy Sofia around these, without pain or discomfort. I will unreservedly recommend this team to family and friends to the extent, I will return regularly to catch up with the very relaxed Bulgaria and fit in for any future dental requirements. Thank you team, you really are spot on amazing.

June 20, 2025
Unprompted review
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Reply from Sofia Implant Centre

Dear Jay,
Thank you so much for your wonderful review. It’s especially meaningful to hear this coming from someone who has long felt anxious about dental care. We’re honored that your experience with us not only changed your perception of dental treatment but made you feel completely at ease—especially while visiting Sofia on holiday!

We’re proud that our team could provide the level of professionalism, care, and comfort you were looking for, and it’s great to know that your appointments fit seamlessly into your time in the city. Your ability to enjoy Sofia while undergoing treatment says a lot about both your mindset and the efficiency of the process—we’re thrilled that you experienced no pain or discomfort throughout.

Your kind words and willingness to recommend us to friends and family mean a great deal, and we’d be delighted to welcome you back anytime you're in Bulgaria. Whether for dental care or just a friendly catch-up, you're always welcome at Sofia Implant Centre.

With sincere appreciation,
The Sofia Implant Centre Team 💙

Rated 5 out of 5 stars

Very professional dental clinic

I went to the clinic in february 2025 to get an implant and a bridge and returned in june 2025 to finalize the crown on the implant and receive the permanent bridge .I flew from Holland to Sofia with Wizz air from Eindhoven so the travel with this budget-Airline is cheap(150 euro return ticket) .
Putting the implant into the jawbone was painless and caused no swelling or whatsoever. All appointments that were made were on time .The clinic is very professional in their setup!

All dentists that i saw there were very good and knew what they were doing , they checked every procedure twice and a special compliment has to be made to the girls at the reception . They work very hard, are friendly helpfull and speak english and german fluently! I recommend a payraise for them…..and furthermore there is Sofia itself . What a beautifull city to visit for a week ; i have been to 70 countries but Sofia is in the top 5 off cities I visited !!

Anyway, i fully recommend the clinic !Very professional and a high standard .
Maarten Wasmoeth

June 9, 2025
Unprompted review
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Reply from Sofia Implant Centre

Dear Maarten,
Thank you for taking the time to share your experience with such detail—it means a great deal to us. We're very happy to hear that your entire journey, from your first visit in February to the completion in June, went smoothly and lived up to your expectations. Traveling internationally for dental care is a big decision, and we're honored you chose Sofia Implant Centre.

Your comments about the professionalism of our clinical team—and the care and precision with which they work—are deeply appreciated. It's especially rewarding to know you felt comfortable, well-informed, and pain-free throughout your treatment. We also couldn’t agree more about our front desk team—they truly are the heart of the clinic, and your shout-out (and pay raise suggestion!) will surely make them smile.

We're thrilled you enjoyed your time in Sofia, too. It’s a city full of history, charm, and hidden gems, and it’s wonderful to hear it made such a strong impression on a well-traveled guest like yourself.

Thank you again for your trust, your kind recommendation, and for choosing us for your care. We wish you continued confidence with your smile and hope to welcome you back anytime in the future.

Warmest regards,
The Sofia Implant Centre Team 💙

Rated 1 out of 5 stars

Sofia Implant Centre A cautionary Tale With The Root Cause Unknown

A year ago my wife had several implants done at Sofia Implant Centre & has been satisfied.
However within a year a tooth was loose & as we were out in Thailand at the time so we visited a dentist to get things resolved & they informed us there was nothing they could at that time as there was a broken root ? (As per X Ray)

We immediately contacted Sofia Implant centre who had carried out several implants & caps just under a year ago to see if they could throw any light on the matter.
The X Ray from Thailand was sent & my wife’s dental records were checked via records held at Sofia implant centre.
We enquired what could be done.
Kris Aleksander (Dental Consultant) Said we would need to visit the centre & I enquired if one day would be enough but Kris Aleksander said they would need 5 days.
I pointed out clearly that it’s good to know that that all details sent were checked & this issue with the broken root was being carried out under warranty as it was within a year.

All arrangements were made with Kris Aleksander and we were to be met by their organised transport at Sofia airport. ?
Arrived at Sofia Airport to find no transport.
We contacted Kris & were informed it’s on its way.
One & a half hours sitting at the airport waiting for a no show. ?
Contacted Sofia Implant Centre & they told us to get a yellow cab & they will reimburse.
Finally we arrived at Sofia implant centre & within an hour my wife had a 3D scan only to be told it’s not a tooth that is anything to do with them. ?
However the option of having them do a implant was suggested (At our cost & more trips to Sofia Implant Centre)

Now we’re stuck with a week in a hotel/ car parked in UK @ airport parking & off course our flights with the total cost exceeding £700 +

I enquired as to why these details that have suddenly come to light were not pointed out when they checked my wife’s records prior to arranging this futile journey to come to Sofia implant centre ?(At great costs to ourselves for 5 days) We were told they wouldn’t know these details until a 3D scan had been done. ?
Should this have been pointed out to us before this wasted journey or should we have been more vigilant & had a 3D scan carried out in Thailand to send to them.
I personally found this whole scenario hard to believe but I guess they (At Sofia Implant Centre) are the experts.

Hindsight is a wonderful thing & perhaps a 3D scan could have easily been requested by Sofia Implant Centre & we could have easily obtained this for them in Thailand for their reference at a fraction of the cost & time we have now had to endure.

Those of you reading this may well ask how come my wife didn’t know it was a tooth they @ Sofia Implant Centre had done or not.
Believe me when so many implants & caps have been done it’s not easy to know.

That’s why we foolishly thought we would be guided with a correct & definitive answer from the experts at Sofia Implant Centre with my wife’s 3D scan held on their records & the
X Ray from Thailand being sent so they could check all the relevant records.

TO SUMMARISE
There has been a serious failing & Kris-George Aleksander arranged everything as I believe on the strength of the dental team’s findings & clearly informed us all remedial work would be carried out at their expense, However we would be responsible for travel & hotel.
One is to blame (Kris Aleksander or the Dental team) for the communication failure & we are the ones £700 + out of pocket having spent serious money on airport parking/Flights & five days in a hotel doing nothing.

THIS WAS AN EXPENSIVE LESSON FOR US

April 28, 2025
Unprompted review
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Reply from Sofia Implant Centre

Thank you for your detailed feedback. We would like to be absolutely clear: the issue at the centre of your complaint — a broken root — involves a tooth that was NOT treated at Sofia Implant Centre. No root canal treatment or implant placed by our clinic was associated with this tooth.

As part of our standard protocol, we carefully reviewed the X-ray you provided from Thailand. However, as previously communicated, a 2D X-ray is not always conclusive, particularly when patients have had extensive dental work across multiple locations. For this reason, we recommended a 3D CBCT scan and an examination — which could only be performed and assessed in person — to properly determine the source of the problem.

Unfortunately, only after performing the scan at our clinic were we able to confirm that the affected tooth was not linked to our treatment. At that point, we informed you transparently and offered further options should you wish to proceed with unrelated treatment.

We regret the inconvenience you experienced, particularly the transport delay — which we have addressed — and we honoured our offer to reimburse cab fare and assist with discounted accommodation. While we understand your frustration, we also feel it is important to highlight that no error in clinical treatment occurred on our part, and the original assumption about warranty coverage was based on a misunderstanding of the exact issue and which tooth was affected.

We are always willing to review and improve how we communicate with patients, especially across borders, and we sincerely hope this matter can now be understood in the correct clinical context.

Warm regards,
The Sofia Implant Centre Team

Rated 1 out of 5 stars

Very poor service

Very poor service. Do not consider what you want. Believe they have the right to choose over what you actually want then offer an alternative which was £15k. Then had the cheek to say enjoy the sun for 5 days. Stay away from this place

June 2, 2025
Unprompted review
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Reply from Sofia Implant Centre

Dear Jeremy,

We would like to clarify from the very beginning that no dental treatment was performed in your case. Your review refers solely to the initial consultation and treatment planning phase.

During your visit, our surgeons carried out a thorough clinical assessment and found that many of your natural teeth were still healthy or could be saved with proper endodontic treatment. In line with internationally accepted dental standards, we advised against a full extraction and All-on-4 procedure, which we believe would have been unnecessarily aggressive and not in your long-term interest.

Our duty as medical professionals is to recommend what is clinically appropriate—not simply to perform invasive procedures on request. The alternative treatment plan we proposed involved a combination of root canal treatments, a limited number of implants, and crowns to restore both function and aesthetics in a medically responsible way.

We understand this may not have aligned with your expectations, but responsible care sometimes means saying “no” when a proposed course of action is not justified.

We remain at your disposal should you wish to revisit our recommendations, and we wish you all the best.

Sincerely,
The Sofia Implant Centre Team

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Rated 5 out of 5 stars

Sofia Implant Centre is the best choice I have done to bring my smile to next level.

Sofia Implant Centre is the first dental clinic I have visited based on their very good online reviews and I do not regret. What I received is a perfect customer service from the very beginning. The whole process was explained in details, supported me with hotel booking with significant discount, all my appoitment times were confirmed prior to arrive in Sofia and I was picked from the hotel by their own transport every single time. As a Bulgarian living 24 years abroad I was really happy with the whole process and their staff top professionalism - starting with my primary contact Kaloyan, then the girls on the reception and the dentists. I am very happy with the results at the end and I am recommending the clinic to anyone who cares about the quality and not the price only. There are always cheaper options somewhere around the word, but once again I want to say that this is the clinic where I will bring my wife and children when we need dental service again. Good luck to all of the staff as is well deserved.

April 1, 2025
Unprompted review
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Reply from Sofia Implant Centre

Dear Mr. Dimitrov,
Thank you for your generous and heartfelt review. It’s truly rewarding to hear that, even after many years abroad, you felt welcomed and supported throughout your journey with us. We’re proud that our team—from Kaloyan to the front desk and dental specialists—made you feel confident, cared for, and fully informed at every stage.
Your words about quality over price resonate deeply with us, and it’s incredibly meaningful to know you would entrust your family's care to us in the future. Thank you again for your trust and kind wishes—it was a pleasure having you with us.
Warmest regards,
The Sofia Implant Centre Team 💙

Rated 5 out of 5 stars

From Dr Thanasis ( sorry I don’t…

From Dr Thanasis to reception, from the driver and all the staff Professional,friendly and respectful
Long journey with the happy ending
Thank you Sofia implant Center

May 16, 2025
Unprompted review
Sofia Implant Centre logo

Reply from Sofia Implant Centre

Dear Angelos,
Thank you for your kind message. It means a lot to us that you felt respected and well cared for throughout your time with us. Creating a smooth, supportive experience—especially during longer treatments—is something we take seriously, and we’re so pleased it ended just as you’d hoped.
We truly appreciate your trust and wish you continued confidence with your new smile.
Warm regards,
The Sofia Implant Centre Team 💙

Rated 5 out of 5 stars

The best care

The best care, the most friendly staff, the most professional experts. What more is there to say! Steve Leeds

May 8, 2025
Unprompted review
Sofia Implant Centre logo

Reply from Sofia Implant Centre

Dear Steve,
What a fantastic compliment—thank you! We’re so glad you felt well cared for and welcomed by our team. It means a lot to hear such kind words from you, and we’re proud to have earned your trust.
Sending our best from Sofia to Leeds!
The Sofia Implant Centre Team 💙

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