Very pleased with the sales experience and advice. Pleased also with the standard of the furniture. We managed to find what we were looking for and were able to discuss colours etc. Really good Sales... See more
Location
Switch locationUnit 5b, Cambridge Retail Park, Newmarket Road, CB5 8WR Cambridge, GB
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In store service was first class. No pressure sales with great advice. Delivery lead time was long but clear comms with efficient service. Bluetooth on sofa is not great, difficult to get rid of lag w... See more
Company replied
Excellent selections, very helpful staff, and the information provided was detailed and useful. I would recommend them to anyone s the first stop (and I have).
As well as having fabulous sofas on display you have excellent sales team in the names of Gem and Ethan. I started off with Gem who was delightful and offered me coffee and understood my desire to wa... See more
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 5b, Cambridge Retail Park, Newmarket Road, CB5 8WR, Cambridge, United Kingdom
4.7
Excellent
2K reviews
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Reply from Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
We went to look at sofas [no surprises there!]
We went to look at sofas [no surprise there then] at Sofology on Sunday last weekend. We were assisted by Ethan, who was really excellent - very knowledgable, full of useful information, helped us work through our decisions, made the sofa choosing a thoroughly enjoyable experience!
September 21, 2025
Unprompted review
Reply from Sofology - Cambridge
Thank you for choosing Sofology Martin :-)
bought a sofa
we were well looked after but not jumped on straight away, which made a nice change
September 14, 2025
Reply from Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
This is the second piece of furniture…
This is the second piece of furniture that I have bought from Sofology and once again the service in the shop was impeccable. My husband and I were free to walk around to look and then when we said what we wanted the salesman was very knowledgeable and was there to help when we wanted to purchase.
September 12, 2025
Reply from Sofology - Cambridge
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
A smooth and enjoyable purchase through Ethan
Ethan was so helpful. He broke everything down for us, took the time to explain and help us make our choice and didn’t rush us to make our decision even though it was almost closing time! He made our purchase an incredibly smooth and joyful one. Thank you!
September 14, 2025
Reply from Sofology - Cambridge
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over to Ethan for you, have a great day.
Ethan Gilks was brilliant
Ethan Gilks was brilliant, knew everything we needed and made everything so easy and ultimately got us the sofa we dreamed of
August 18, 2025
Reply from Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Ethan. Have a great day 😊
Friendly helpful staff without being…
Friendly helpful staff without being over keen for a sale
September 4, 2025
Reply from Sofology - Cambridge
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Very straightforward purchasing process.
September 10, 2025
Reply from Sofology - Cambridge
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Rai made our visit a pleasure very…
Rai made our visit a pleasure very knowledgable and professional
September 7, 2025
Reply from Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Excellent service from start to finish
Excellent service from start to finish. Just ordered a 2.5 sofa and it’s been a great experience with all the staff. Highly recommended
September 7, 2025
Reply from Sofology - Cambridge
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
We phoned up to place our order and the…
We phoned up to place our order and the whole process was quick and simple with the great help for Raihan. He explained the whole process and he took the time and consideration with us so can’t fault his customer service! Can’t wait for our new sofa to arrive now. Thanks again, Raihan!
September 6, 2025
Reply from Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Outstanding customer service
Outstanding customer service, Karim was extremely attentive & knowledgeable and helped us in making a decision about what is, a big spend in household furniture.
Would recommend Sofology to all friends & family. Cant wait for the sofa to arrive!
August 29, 2025
Reply from Sofology - Cambridge
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Very good customer service and very…
Very good customer service and very helpful with our choices.
August 26, 2025
Reply from Sofology - Cambridge
Thank you for awarding us 5 stars :-)
Very helpful
I have been back and forwards to your store in Cambridge looking at the same sofa's, deciding whether to buy them or not, as well as looking in other stores and online.
The clincher for me was not only the Sofa's I decided to buy but the service I received.
The gentleman who looked after me when I came to Sofology was Raihan.
He was excellent. So patient, so helpful and always had a smile on his face. Raihan answered every question I had clearly and explained it all to me.
August 28, 2025
Reply from Sofology - Cambridge
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Ethan at Cambridge was a super star and…
Ethan at Cambridge was a super star and guided us through several configurations over 3 days until we were happy. He went above and beyond to help us out. Ethan was very thorough and made the experiance a joy.
August 25, 2025
Reply from Sofology - Cambridge
Hello, We are very pleased to hear that you have had a great experience while visiting our store. I would just like to say thank you for taking the time to give us your feedback. 😊
Easy clear set up and Ethan had great…
Easy clear set up and Ethan had great customer service skills
August 25, 2025
Reply from Sofology - Cambridge
Hi there, thank you for your review. Another great review for Ethan, we will make sure to pass this on! Have a nice day.
Excellent in store service from Ethan
August 23, 2025
Reply from Sofology - Cambridge
Thank you for sharing your experience!
Reply from Sofology - Cambridge
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Went in with the intention to buy
Went in with the intention to buy. All staff were helpful and courteous and Ethan guided us through the process making it an enjoyable and stress free experience.
August 9, 2025
Reply from Sofology - Cambridge
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at Sofology.
Reply from Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review!
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