From walking through the door staff we're really helpful & informative Spolit for choice too but decided & bought 2 sofas.
Company replied
Location
Switch locationCharlotte Street, CA2 5BT Carlisle, England, GB
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See what reviewers are saying
We popped in today (Monday 29th December) as we are due to replace our sofa. We haven't purchased.. YET, however Harrison was incredibly friendly, informative and very good at what he does. There was... See more
Company replied
Big shoutout to Callum today, he made buying our new sofa an absolute breeze! Zero pressure, super friendly, and the whole process was quick and straightforward from start to finish. Really appreciate... See more
Company replied
Large choice of sofas, which is great. No pressure from the sales assistant, just helpful advice. Offers of help, no following you around. Choice of coverings could be better, maybe more transparen... See more
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Charlotte Street, CA2 5BT, Carlisle, England, United Kingdom
4.7
Excellent
174 reviews
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Great choice really helpful staff
From walking through the door staff we're really helpful & informative
Spolit for choice too but decided & bought 2 sofas.
September 17, 2026
Reply from Sofology - Carlisle
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Carlisle
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Carlisle
Thanks for this fabulous review. We appreciate you sharing it with others!
Friendly approachable staff
Friendly approachable staff.
Just right balance of being on hand and letting you have a browse!
September 1, 2026
Reply from Sofology - Carlisle
Thank you for awarding us 5 stars 😊
THE STAFF WERE VERY HELPFUL ALLOWING US…
THE STAFF WERE VERY HELPFUL ALLOWING US TO TAKE SAMPLES HOME TO CHECK COLOUR MATCH AND DID NOT PRESSURIZE US IN OUR DECISION
August 31, 2026
Reply from Sofology - Carlisle
Thanks for this fabulous review. We appreciate you sharing it with others!
Harrison helped us pick our sofa and…
Harrison helped us pick our sofa and explained everything down to the difference in the plushness of the cushions. There was a mistake made on the ordered which Harrison rectified immediately.
August 31, 2026
Reply from Sofology - Carlisle
Hi there, thank you for your review. Another great review for Harrison, we will make sure to pass this on! Have a nice day.
Excellent knowledgeable staff
August 30, 2026
Reply from Sofology - Carlisle
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Callum was really helpful in the…
Callum was really helpful in the Carlisle store helped us choose out a sofa and was friendly with good rapport.
Thanks
August 30, 2026
Reply from Sofology - Carlisle
Hi there, thank you for your review. Another great review for Callum, we will make sure to pass this on! Have a nice day.
An excellent experience
The service and care we received was excellent, with no pressure at all just a clear explanation and space to make our decision. Callum was an absolute joy to deal with ~ friendly and helpful
August 29, 2026
Reply from Sofology - Carlisle
Hi there, thank you for your review. Another great review for Callum, we will make sure to pass this on! Have a nice day.
Very helpful and understanding sales…
Very helpful and understanding sales assistants, went out of their way to assist and advise
August 22, 2026
Reply from Sofology - Carlisle
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Excellent Carlisle Store
The sales rep in the Carlisle store (Harrison) was friendly and professional. Everything was explained about the sofa and the additional services available.
Pleasant experience throughout
August 21, 2026
Reply from Sofology - Carlisle
Thank you for this great review Lauren 😊
New sofa damaged and faulty
New sofa damaged and faulty. Scratched newly fitted floor on delivery. Refused to collect sofa and issue a refund when I have repeatedly asked for this .
August 6, 2026
Reply from Sofology - Carlisle
Hi there, thank you for taking the time to leave a review. We're sorry to hear about your experience and would love the chance to make it right. If you'd like to discuss this further, please feel free to email us at social.media.complaints@sofology.co.uk with your review and order details.
Reply from Sofology - Carlisle
Hi there, thank you for your review. Another great review for Paul; we will make sure to pass this on! Have a nice day.
Excellent customer service & very…
Excellent customer service & very informative sales rep
August 8, 2026
Reply from Sofology - Carlisle
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Carlisle
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The staff were very helpful and…
The staff were very helpful and answered all the questions professionally they were also very friendly
July 15, 2026
Reply from Sofology - Carlisle
Thanks for this fabulous review. We appreciate you sharing it with others!
Carlisle store
Very helpful sales assistants in Carlisle Sofology store.
Just looking forward now to the delivery of my new leather three seater sofa.
Thanks again.
July 14, 2026
Reply from Sofology - Carlisle
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Really well laid out showroom
Really well laid out showroom, easy assess, vast choice and curtius knowledgeable staff. But expensive delivery charges and refusal to remove existing sofa when delivering new and extremely long lead times was very disappointing
June 20, 2026
Reply from Sofology - Carlisle
Hi there, thank you for your feedback. We're so pleased to hear you enjoyed the showroom and found our team helpful. Our delivery charge covers a full delivery and installation service, including unpacking, assembly, and packaging removal. While we don't currently offer old sofa removal, we really appreciate your feedback and will be sure to pass it on.
Paul was a great guide throughout the…
Paul was a great guide throughout the store, very informative and helpful. Can highly recommend our experience with the store and hopefully we will be just as pleased with our sofas when they arrive
June 18, 2026
Reply from Sofology - Carlisle
Hi there, thank you for your review. Another great review for Paul, we will make sure to pass this on! Have a nice day.
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