I enjoyed looking. Around . The store without any pressure from staff , ,When I was ready to purchase the Gentleman was pleasant and gave me all the information I needed ,before finalising my pu... See more
Company replied
Location
Switch locationUnit FA, Gallagher Retail Park, GL51 9RR Cheltenham, GB
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See what reviewers are saying
The young brunette girl was great, knowledgeable and very patient and friendly, yet professional. She deserves a promotion or a pay raise at least! She knows her job well and obviously enjoys it too.... See more
Company replied
Dawn the assistant from your shop is amazing. Really helpful. Answered all our questions. Not pushy. Nothing was too much trouble. A real credit to your Cheltenham branch and company
Company replied
Sofology was the last store we visited today. We were served by a very helpful gentleman called James that showed all options available that met our criteria. He was extremely kind , knowledgeable an... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit FA, Gallagher Retail Park, GL51 9RR, Cheltenham, United Kingdom
4.9
Excellent
2K reviews
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Reply from Sofology - Cheltenham
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Cheltenham
Thank you for sharing your experience Adrian :-)
I enjoyed looking
I enjoyed looking. Around
. The store without any pressure from staff , ,When I was ready to purchase the
Gentleman was pleasant and gave me all the information I needed ,before finalising my purchase of which I will be very happy to recieve,I would also recommend to anyone to visit your stores.
May 29, 2026
Reply from Sofology - Cheltenham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Dawn the assistant from your shop is…
Dawn the assistant from your shop is amazing. Really helpful. Answered all our questions. Not pushy. Nothing was too much trouble. A real credit to your Cheltenham branch and company
May 29, 2026
Reply from Sofology - Cheltenham
Hi there, thank you for your review. Another great review for Dawn, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Cheltenham
Thanks for this fabulous review. We appreciate you sharing it with others!
We spent ages deciding on the colour…
We spent ages deciding on the colour and we were going to have and we were given advice and left to make our decision. No hard sell.
May 20, 2026
Reply from Sofology - Cheltenham
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Friendly and knowledgeable staff…
Friendly and knowledgeable staff allowing us time to decide
May 18, 2026
Reply from Sofology - Cheltenham
Hi there, thank you for taking the time to leave a 5-star review!😊
Brilliant
We had great service in store and our sofas were delivered 10 days earlier than predicted.
Great service and quality product
March 31, 2026
Reply from Sofology - Cheltenham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Wrong information …
We did feel we were given the wrong information of the sizes of the sofa we were buying. Then when we questioned it we were told it was a lot smaller. We have had to pay five hundred pounds more to get a larger one now.
May 9, 2026
Reply from Sofology - Cheltenham
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Reply from Sofology - Cheltenham
Thank you for awarding us 5 stars Alan!
Reply from Sofology - Cheltenham
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Somewhere along the line they had the…
Somewhere along the line they had the wrong house number. This seem to complicate things to no be able to deliver on said date. It wasn't easy to be able to pay the balance I was sent to different departments.The lady in the store was extremely helpful 10/10 for her
April 17, 2026
Reply from Sofology - Cheltenham
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Very informative and answered my…
Very informative and answered my question regarding delivery of sofa in sections.
April 27, 2026
Reply from Sofology - Cheltenham
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Reply from Sofology - Cheltenham
Hi there, thank you for your review. Another great review for Kris, we will make sure to pass this on! Have a nice day.
The young brunette girl was great
The young brunette girl was great, knowledgeable and very patient and friendly, yet professional. She deserves a promotion or a pay raise at least!
She knows her job well and obviously enjoys it too. I would’ve bought from a rival company if she hadn’t been so friendly and knowledgeable, I just wish I could remember her name but it begins with L and she works at the Cheltenham branch. Now if you could swiftly make and deliver my 2 sofas then I’d give 10 stars if I could! Thank you very much!
April 19, 2026
Reply from Sofology - Cheltenham
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
We were very impressed with Lola
We were very impressed with Lola. She was extremely helpful, very knowledgeable and gave us excellent service.
April 18, 2026
Reply from Sofology - Cheltenham
Hi there, thank you for your review. Another great review for Lola, we will make sure to pass this on! Have a nice day.
Good customer service
Really good customer service in the shop. All done and dusted properly and concisely. No sales pitch etc. Sofa being delivered on Sunday and I can’t wait!! 😀
April 13, 2026
Reply from Sofology - Cheltenham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kris helpful guy at Cheltenham branch
The gentleman I dealt with was very helpful and knowledgable with everything I asked him.
April 6, 2026
Reply from Sofology - Cheltenham
Thank you for awarding us 5 stars Teresa
Very pleasant lady helped us with our…
Very pleasant lady helped us with our choice.. No pressure selling..
April 4, 2026
Reply from Sofology - Cheltenham
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
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