My wife and I visited Sofology recently. Haleema helped us, she was brilliant she helped us chose our latest sofa set. Haleema had a vast amount of product knowledge and understood our needs. Sofology... See more
Company replied
Location
Switch locationJunction 27 Retail Park, Gelderd Road, WF17 9AD Leeds, GB
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See what reviewers are saying
Jess delivered excellent customer service and she patiently talked through all my options for the size of my room. She was professional, friendly and knowledgeable. I am so pleased with my purchase... See more
Company replied
My 1st visit to Sofology was an excellent experience. I was given help to choose the best sofa etc for myself and I’m looking forward very much to receiving my new sofa and chair. Highly recommend th... See more
Company replied
Positive in store experience with Hugo in Sofology at Birstall Retail Park. He was really helpful, friendly and professional, but not pushy! He took time with me to double check all my measurements... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Junction 27 Retail Park, Gelderd Road, WF17 9AD, Leeds, United Kingdom
4.9
Excellent
4K reviews
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Nice experience butt not coming email…
Nice experience butt not coming email my Oder date
April 28, 2026
Reply from Sofology - Leeds
Hi there, thank you for your review. If you need any information or assistance please don't hesitate to reach out to our Customer Care Team, we'll be happy to help!
Excellent Service
My wife and I visited Sofology recently. Haleema helped us, she was brilliant she helped us chose our latest sofa set. Haleema had a vast amount of product knowledge and understood our needs. Sofology is first stop for sofas. We previously had ab excellent experience and the sofa quality was 10/10. I would definitely recommend.
April 24, 2026
Reply from Sofology - Leeds
Thank you for sharing your experience Khalid, we are so pleased to hear that Haleema was so helpful during your visit!
Reply from Sofology - Leeds
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Our advisor was brilliant
Our advisor was brilliant. Helpful, knowledgeable and made our decision process painless.
April 25, 2026
Reply from Sofology - Leeds
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Jess delivered excellent customer…
Jess delivered excellent customer service and she patiently talked through all my options for the size of my room. She was professional, friendly and knowledgeable. I am so pleased with my purchase and cannot wait to receive.
Highly recommend
April 25, 2026
Reply from Sofology - Leeds
Hi there, thank you for your review. Another great review for Jess, we will make sure to pass this on! Have a nice day.
My 1st visit to Sofology was an…
My 1st visit to Sofology was an excellent experience. I was given help to choose the best sofa etc for myself and I’m looking forward very much to receiving my new sofa and chair. Highly recommend the service I received.
April 24, 2026
Reply from Sofology - Leeds
Thanks for this fabulous review. We appreciate you sharing it with others!
Merv at birstall store was fabulous
Merv at birstall store was absolutely brilliant - really patient and went through things with us in detail.
Would definitely recommend purchasing from this store. Customer service was absolutely brilliant
April 19, 2026
Reply from Sofology - Leeds
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Leeds
Hi there, thank you for your review. Another great review for Mervin, we will make sure to pass this on! Have a nice day.
No zealous sales people. Just very helpful when needed
Allowed to wander around without being pestered. Helpful advice offered if required. When needed help was efficient and knowledgeable
April 11, 2026
Reply from Sofology - Leeds
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Wonderful customer service.
The sales person,Scott, took his time to explain the details of the product we were buying. Excellent customer service. A pleasant gentleman.
April 14, 2026
Reply from Sofology - Leeds
Hi there, thank you for your review. Another great review for Scott, we will make sure to pass this on! Have a nice day.
Positive sales experience, disappointing delivery times.
The sales experience was very positive. The only negative is having to wait so long for my ex-display sofa to be delivered (6-8 weeks). That seems unreasonable.
April 10, 2026
Reply from Sofology - Leeds
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Reply from Sofology - Leeds
Hi there, thank you for taking the time to leave a 5-star review!😊
Excellent service
April 11, 2026
Reply from Sofology - Leeds
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great choice of furniture
Great choice of furniture, sales staff very helpful and not pushy,everything went smooth would recommend to anyone
April 4, 2026
Reply from Sofology - Leeds
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Positive in store experience with Hugo…
Positive in store experience with Hugo in Sofology at Birstall Retail Park. He was really helpful, friendly and professional, but not pushy!
He took time with me to double check all my measurements were correct and he explained everything relating to the order clearly and in detail. Thank you!
April 4, 2026
Reply from Sofology - Leeds
What an amazing review, thank you so much for taking the time to write this 😊
Very good customer service
Very good customer service. Martyn was very helpful. The way in which he gave us advice and showed us the sofas we wanted felt very comfortable.
March 29, 2026
Reply from Sofology - Leeds
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Took the time to understand our sofa needs
Good understanding of the sofas, polite and not pushy.
March 25, 2026
When we went to look at a sofa we…
When we went to look at a sofa we weren't bombarded with sale reps trying to sell us them, when we had found one we liked we had a good sales man help us order it and gave us some discount on the delivery cost. Overall a very good experience with ordering
March 28, 2026
Reply from Sofology - Leeds
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Excellent customer service at the Leeds…
Excellent customer service at the Leeds Branch . Scott helped us on multiple visits to get the exact sofa and chairs for our needs. His friendly approach and knowledge was a breath of fresh air. A Credit to the company and the Leeds team .
March 29, 2026
Unprompted review
Reply from Sofology - Leeds
Hi there, thank you for your review. Another great review for Scott, we will make sure to pass this on! Have a nice day.
Great buying experience
Jo listened to our questions and was knowledgeable but also left us to look and make our decisions independently without us feeling pushed into anything.
March 21, 2026
Reply from Sofology - Leeds
Thanks for this fabulous review. We appreciate you sharing it with others!
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