Sam was very nice and took the time to explain everything about the sofa. She was kind, helpful, and assisted us from the very beginning. We looked at many different furniture shops, but we decided to... See more
Company replied
Location
Switch locationUnit B, 150 Kingston Road, KT3 3RD Kingston-upon-Thames, GB
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See what reviewers are saying
We got our lovely new sofas from the new range last week. Delivered on time. They are super Comfy and good communication from the deliverers.
Company replied
Exceptional Service from Junior , We Couldn't Be Happier! We recently purchased a sofa and had the absolute pleasure of working with Junior. From the moment we walked in/reached out, Junior provi... See more
Company replied
Sammi who served us was very helpful. We'd previously been in another store and came away because of their horrid hard sell attitude. Sammi gave us enough information and left us to browse at our own... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit B, 150 Kingston Road, KT3 3RD, Kingston-upon-Thames, United Kingdom
4.8
Excellent
2K reviews
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Excellent customer service…
We had looked on line before visiting so knew the type of sofa we wanted. It was important to visit so we could sit in various similar sofas and see the various things that were available. The person who assisted us (Sammi) I think was so easy to talk to and knowledgeable about the product. Would recommend visiting the store as there is. I pressure to buy just helpful people who give you time to make your decision.
January 18, 2026
Reply from Sofology - New Malden
Thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Our salesman junior was amazing from…
Our salesman junior was amazing from start to finish, he never left out a single detail that we needed to know !! He was attentive and so thorough with detail, that he helped in so many ways to choose our perfect sofa !! Thank you
January 13, 2026
Reply from Sofology - New Malden
Thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - New Malden
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
We were immediately greeted by Nina and…
We were immediately greeted by Nina and she was terrific. Really helpful, thorough and had answers for all our questions.
January 11, 2026
Reply from Sofology - New Malden
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
Went in late on a Sunday to browse and…
Went in late on a Sunday to browse and found a sofa we liked , the salesman Nip went above and beyond for us fantastic service and really knowledgeable.
January 11, 2026
Reply from Sofology - New Malden
Hi Lee, thank you for sharing your experience :-)
We had an amazing guy could Junior he…
We had an amazing guy could Junior he made us feel very welcome into the store…never pressured us to buy….just giving us lots of info about each sofa we looked at….Then when we finally made our choice he made it all very easy….Great guy and will definitely tell our friends about the store and Junior 👍
January 13, 2026
Reply from Sofology - New Malden
Thank you so much for your recommendation Mr Godman!
Great store, great experience. Happy customer
A very well set up store. Easily accessible and good parking facilities. All the sofa models I wanted to see were available. Customer service was great. All my queries were answered and all the options were clearly explained to me. I did buy the sofa I wanted finally. The only thing I would suggest is to have an area with a daylight wavelength light to see and photograph the actual colour of the material. The 6000k lights completely change the colour when taking a photo
January 9, 2026
Reply from Sofology - New Malden
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The staff were very attentive and helpful
The staff were very attentive and helpful and we were able to select the suite that best suited our needs so well done. Won't hesitate to recommend Sofology to all our family and friends.
January 5, 2026
Reply from Sofology - New Malden
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Reply from Sofology - New Malden
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We really appreciate you taking the time to share your experience.
Excellent service and Junior is a very…
Excellent service and Junior is a very knowledgeable sales person.
January 5, 2026
Reply from Sofology - New Malden
Thank you for choosing sofology!
Nip was so helpful
January 1, 2026
Reply from Sofology - New Malden
Hi there, thank you for your review. Another great review for Nip, we will make sure to pass this on! Have a nice day.
Patient & understanding
Nip was extremely patient & understood what we were looking for.
No pressure & no rush
December 31, 2025
Reply from Sofology - New Malden
What a fantastic review, thank you so much for taking the time to write this 😊
I visited this location multiple times…
I visited this location multiple times over the course of 2 weeks, I had narrowed down the options to 2 sofas so tried them out and then went away to think and consider fit etc. Went back the last time to be greated by the same Sales Representative I had seen a couple of times previously. He didn't hover and just let us know to take our time.
Eventually decided on a sofa and caught his attention. He came over and we went through all the details, He provided advice and guidance and also the discussion around how it would be brought into the property when it's delivered.
I felt reassured by his not pushy demeanour. So made the purchase of the 2 seater power recliner and power headrest sofa.
Special call out to the Sales Rep we spoke with Nip. Who was a pleasure to discuss things with.
I would have no issue recommending this location.
December 31, 2025
Reply from Sofology - New Malden
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Reply from Sofology - New Malden
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Really helpful sales person
January 3, 2026
Reply from Sofology - New Malden
Thanks so much for your 4-star review! ⭐⭐⭐⭐
Reply from Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Definitely worth while
This was the first time, I’ve visited Sofology. I was very pleased with the service. The staff were very patient, attentive & informative.
Now I’m just looking forward to receiving my new sofas.
December 31, 2025
Reply from Sofology - New Malden
Thank you for your lovely review! We’re so pleased to hear you had a great experience with us. Your feedback means a lot, and if you ever need any help in the future, our team is always here to support you 😊
10/10 would recommend
Came in a few days ago .Was seen immediately and the man that helped us was extremely professional and tentative .Would recommend .service is top tier.
December 28, 2025
Reply from Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Making the right choice
Nripendra (Nip) was so knowledgeable and helped us choose the right sofa without any pressure. We’re really looking forward to delivery!
December 6, 2025
Reply from Sofology - New Malden
Hello, thank you so much for your review. We are so happy to hear this!
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