Sofology - Norwich Reviews 2,062

The whole experience was great. I couldn't fault nothing. Staff were all good. And the gentleman that served us was wonderful

Mark was extremely helpful. We didn't feel rushed or under any pressure to buy. He explained everything to us so we knew exactly what was expected when we purchased our sofas. Great service.

wonderful people, amazing selection of sofas

Laura who served us was extremely helpful without being pushy. She was friendly and engaging, listening to what we were after and even supplied us with coffee! We didn't think you had anything to suit us originally but Laura pointed out the perfect suite.

Declan was so knowledgeable helped no end

Really great customer service!

Laura from Norwich store was absolutely brilliant on helping me with my choice of corner sofa. She put my mind at ease and customer service was impeccable .

Great service, beautiful sofas, delivery I can't say about yet, long wait of 12 weeks tho

Absolutely amazing!My mums buying one of the sofas and there’s a lot of good features to it,the staff are wonderful and the one we have is even offering us drinks!We are also being given some gifts since it’s Easter!Sofology you are amazing!Best place ever,most comfy sofas ever!!Thank you so much Mel!!(staff).

Very good experience with Sofology Norwich. Was really helpful to try out the sofa that I was interested in - for an extended period - to make sure it was comfortable and supportive enough for me. Especially so I could try out the power functions to see how much of a difference they made.

When we decided to go ahead and order Mark was very helpful. He went over the options - without any pressure at all - and answered all of our questions. Very easy and pleasant buying experience!

The only issue I had was with access. I’m disabled and use a wheelchair (but can walk a bit). Quite a few of the sofas - including the one I was looking at - were on raised platforms. If I couldn’t walk at all I wouldn’t have been able to try the sofa I wanted. This is disappointing especially as other retailers in the same retail park (including other sofa shops) didn’t have these - or at least not as many. I don’t really see the need for these (as cables were still visibly running across the floor - so not designed to hide them) and are just impediments to people with mobility problems. It implies that there hasn’t been enough thought/care about the needs of disabled people.

Great company, we found out of all the large sofa companies these were the best.

Had a fantastic experience in sofology when going to choose some new sofas, Mel was a great help and very patient with me when I kept changing my mind!! Would highly recommend

Marcus was really helpful, knowledgeable & welcoming. Fantastic service. Genuinely nice guy who was very patient with us as we changed our minds several times before buying the sofa we saw first 😀

Perfect from start to finish,the lady was lovely very knowledgeable didnt rush us and new just what we wanted after we spoke to her.i can’t remember her name unfortunately

We found our visit to Sofology very rewarding. Tried various chairs and sofas and made a decision easily. The representative, John, was very informative and helpful. Would recommend visiting Sofology as it made a difficult task a lot easier. Thank you

Very good experience today
Very helpful member of staff in Laura
Knowledgable and lovely attitude

Came in twice over two days before making my purchase, both members of staff i spoke to were knowledgeable and efficient. On the first day I came in looking like such a scrub, but noone spoke to me any differently like in other stores.
Staff were very helpful and allowed my toddler daughter to press buttons and climb, without prompting also told me how to make everything safe for her (and how to lock the recliners)

Marcus was very helpful and patient whilst we made our decisions even supplying pen and paper so we could sketch out the plan.

Declan was both professional and friendly !

Warm friendly service with no pressure sales people, great range and quality