We visited twice before deciding on a sofa. Both staff members (Marcus and Mark) were helpful, knowledgeable and friendly. They offered additional items but were not at all pushy and answered any qu... See more
Company replied
Location
Switch locationUnit 7, Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, GB
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Shop staff very helpful and didn’t feel rushed. Have placed order but as yet cannot give opinion of goods or service. Lauren assisted us on our first visit and guided us to the sort of settee we wer... See more
Company replied
We recently visited the Norwich store to purchase a suite. We are very pleased we did as we received outstanding customer service from Laura. The help we received was outstanding. Any questions we had... See more
Company replied
The service was 1st class. Laura Yorke was extremely helpful while we were choosing our new purchase. We were having issues ordering a material swatch on line. We phoned the store and Declan came thro... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 7, Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, United Kingdom
4.9
Excellent
2K reviews
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We have had such a great experience at…
We have had such a great experience at Norwich Sofology. Really pleased we choose to buy from them.
June 13, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly, efficient and helpful staff
We visited twice before deciding on a sofa. Both staff members (Marcus and Mark) were helpful, knowledgeable and friendly. They offered additional items but were not at all pushy and answered any questions we had. Hopefully the sofa itself will live up to expectations.
June 16, 2026
Unprompted review
Reply from Sofology - Norwich
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - Norwich
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Norwich
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Reply from Sofology - Norwich
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Sales people were knowledgeable
Sales people were knowledgeable, helpful and friendly without being overbearing or pushy.
May 25, 2026
Reply from Sofology - Norwich
Thanks for this fabulous review. We appreciate you sharing it with others!
Shop staff very helpful and didn’t feel…
Shop staff very helpful and didn’t feel rushed. Have placed order but as yet cannot give opinion of goods or service.
Lauren assisted us on our first visit and guided us to the sort of settee we were looking for. Great patients and understanding. On our return visit to decide on colour choice Mel assisted us and was most helpful.
May 18, 2026
Reply from Sofology - Norwich
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Fantastic experience...............
We recently visited the Norwich store to purchase a suite. We are very pleased we did as we received outstanding customer service from Laura. The help we received was outstanding. Any questions we had were answered promptly and made our purchase so quick and easy. We know we found the perfect suite for us due to Laura's help. Fantastic experience.
May 13, 2026
Reply from Sofology - Norwich
Hi there, thank you for your review. Another great review for Laura, we will make sure to pass this on! Have a nice day.
Excellent customer service.
The service was 1st class. Laura Yorke was extremely helpful while we were choosing our new purchase. We were having issues ordering a material swatch on line. We phoned the store and Declan came through in fine style.
May 9, 2026
Reply from Sofology - Norwich
This is a great review, thank you for sharing your experience :-)
I visited the store 5 times before I…
I visited the store 5 times before I picked my sofa's. I felt no pressure and found the staff friendly and knowledgeable answering all my questions, in all receiving excellent customer service.
May 5, 2026
Reply from Sofology - Norwich
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
really good service
really good service，best smart sofa，enjoy new sofa，thank you very much
May 3, 2026
Reply from Sofology - Norwich
Thank you for sharing us 5 stars :-)
The whole experience was great
The whole experience was great. I couldn't fault nothing. Staff were all good. And the gentleman that served us was wonderful
April 26, 2026
Reply from Sofology - Norwich
What an amazing review, thank you so much for taking the time to write this 😊
Mark was extremely helpful
Mark was extremely helpful. We didn't feel rushed or under any pressure to buy. He explained everything to us so we knew exactly what was expected when we purchased our sofas. Great service.
April 19, 2026
Reply from Sofology - Norwich
Hi there, thank you for your review. Another great review for Mark, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Norwich
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Laura who served us was extremely…
Laura who served us was extremely helpful without being pushy. She was friendly and engaging, listening to what we were after and even supplied us with coffee! We didn't think you had anything to suit us originally but Laura pointed out the perfect suite.
April 4, 2026
Reply from Sofology - Norwich
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Norwich
Hi there, thank you for your review. Another great review for Declan, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Norwich
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Laura from Norwich store was brilliant
Laura from Norwich store was absolutely brilliant on helping me with my choice of corner sofa. She put my mind at ease and customer service was impeccable .
March 27, 2026
Reply from Sofology - Norwich
Hi there, thank you for your review. Another great review for Laura, we will make sure to pass this on! Have a nice day.
Great service
Great service, beautiful sofas, delivery I can't say about yet, long wait of 12 weeks tho
March 25, 2026
Reply from Sofology - Norwich
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Absolutely amazing!My mums buying one…
Absolutely amazing!My mums buying one of the sofas and there’s a lot of good features to it,the staff are wonderful and the one we have is even offering us drinks!We are also being given some gifts since it’s Easter!Sofology you are amazing!Best place ever,most comfy sofas ever!!Thank you so much Mel!!(staff).
April 4, 2026
Unprompted review
Reply from Sofology - Norwich
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
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