The sales advisor was very knowledgeable helped us choose the right Color sofa in Regency and cricket. Overall happy with the service.
Company replied
Location
Switch locationUnit 4a, Springvale Retail Park, Sevenoaks Way, St Marys Cray, BR5 3SG Orpington, GB
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See what reviewers are saying
MADE AN UNPLANNED VISIT TO ORPINGTON WITH A VIEW TO PURCHASING 2 ARM CHAIRS. IT WAS A QUIET TIME NOTWITHSTANDING THAT THE SERVICE I RECEIVED WAS EXCELLENT. EMILY THE LADY WHO SERVED ME WITHOUT BEING... See more
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After several visits to Sofology, finally made my decision knew exactly what I wanted, very easy process purchasing, great that could pay interest free over 3 years. Also very happy that delivery is... See more
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Maggie was fantastic, and spent ages showing us all the sofas and arm chairs that met with the design we were looking for. She explained everything very clearly, from how each worked, how to clean t... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4a, Springvale Retail Park, Sevenoaks Way, St Marys Cray, BR5 3SG, Orpington, United Kingdom
- 0344 863 9038
4.9
Excellent
2K reviews
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The sales advisor was very…
The sales advisor was very knowledgeable helped us choose the right Color sofa in Regency and cricket. Overall happy with the service.
May 5, 2026
Reply from Sofology - Orpington
Thanks for this fabulous review. We appreciate you sharing it with others!
We purchased 2 beautiful Sofas
We purchased 2 beautiful Sofas. Was talked into having plastic sliders at £20 a settee. They were totally useless and came straight off. Also they put on £200
insurance which I did t ask for. . Just watch out for hidden extras. The settees were beautiful I dud eventually get my money back for insurance and sliders. But if you don’t ask you don’t get
January 23, 2026
Reply from Sofology - Orpington
Thank you for your feedback - we're pleased to hear you were happy with the sofas themselves. We're also glad we were able to resolve your concerns and that the items you weren’t happy with were cancelled and refunded for you. We always aim to be transparent with any optional add-ons, and I’m sorry if this wasn’t clear at the time of purchase. We really appreciate you taking the time to share your experience.
MADE AN UNPLANNED VISIT TO ORPINGTON…
MADE AN UNPLANNED VISIT TO ORPINGTON WITH A VIEW TO PURCHASING 2 ARM CHAIRS. IT WAS A QUIET TIME NOTWITHSTANDING THAT THE SERVICE I RECEIVED WAS EXCELLENT. EMILY THE LADY WHO SERVED ME WITHOUT BEING PUSHY WAS ABLE TO PROVIDE ME WITH ALL THE INFORMATION I NEEDED AND I SECURED MY PURCHASE
May 18, 2026
Unprompted review
Reply from Sofology - Orpington
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
The sales lady was very helpful and…
The sales lady was very helpful and very pleasant to deal with. She made the sale pleasurable and was not pushy.
May 11, 2026
Reply from Sofology - Orpington
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Orpington
Thank your for sharing Jessica :-)
Excellent experience
Kerry the assistant that helped us with choosing our sofa was amazing!!! Honest and straight talking, which we liked, had a laugh as well. She didn't just have her sales head on, she really was honest on what we was looking and how to choose. All the staff was very friendly. And I thought the prices were very reasonable.
April 26, 2026
Reply from Sofology - Orpington
Thank you for this great review :-)
Reply from Sofology - Orpington
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Brilliant staff who knew the product…
Brilliant staff who knew the product she was selling.
April 18, 2026
Reply from Sofology - Orpington
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Sofa sucess
Assistant was very helpful and patient and gave us space and time to thing. Very happy.
April 4, 2026
Reply from Sofology - Orpington
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Orpington
Hi there, thanks for taking the time to leave a 4-star review. If you do need any assistance, please don't hesitate to get in touch with our Customer Care Team!
Sofology itself was good
Sofology itself was good, but V12 finance made a simple issue very complicated, so i just put both sofas on my credit card, which saved me an unnecessary headache
March 27, 2026
Reply from Sofology - Orpington
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Good purchasing experience.
Toyanne was the perfect assistant. Helpful but not pushy and so very lovely to deal with. Really pleased with our purchase.
March 21, 2026
Reply from Sofology - Orpington
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Good assistance from Emily
I was looking to buy a modular sofa and Emily was great assisting me with what i wanted. She listened and answered any questions I had. Emily helped with the layout and explained some things you can't have although you can design to a certain extent. Sofology has a huge variety of sofas to meet everyones needs.
March 14, 2026
Reply from Sofology - Orpington
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Excellent Service
I was served by Tasnim she was very polite patient and helpful explaining to me about the Elivate 2seater settee that I ordered The service was excellent couldn’t fault it
March 15, 2026
Reply from Sofology - Orpington
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Tasnim. Have a great day 😊
Pleasant experience
Both Nicole and the manager where very pleasant and welcoming. Nicole was knowledgeable, engaging and professional.
Pleasant experience
March 13, 2026
Reply from Sofology - Orpington
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Helpful and friendly staff
Helpful and friendly staff, nothing was to much trouble for her
March 12, 2026
Reply from Sofology - Orpington
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Very friendly and professional service…
Very friendly and professional service thank you
March 8, 2026
Reply from Sofology - Orpington
Thank you for sharing :-)
The lady that assisted us was patient
The lady that assisted us was patient, helpful and thorough, we had a credit note to use due to a fault with previous sofa, and we still received excellent customer service
February 28, 2026
Reply from Sofology - Orpington
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
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