No sales pressure to purchase , Lloyd ( our salesman) was very knowledgeable, honest and made the experience. Good quality sofas and very happy with our choice.( Not yet recieved sofa )
Company replied
Location
Switch locationUnit 26, Elliott's Field Retail Park, Leicester Road, CV21 1SR Rugby, GB
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See what reviewers are saying
Storm helped us at the Rugby store to complete our purchase of our new sofa’s. She was extremely knowledgeable, helpful and wonderful to speak too. An absolute credit to the Sofology brand.
Company replied
Enjoyable experience in the Rugby branch , brilliant sales assistant Lloyd , who knew buying a sofa could be so much fun 😆 needed to change the order from a 3 x seater to 2 x seater and had 48hours t... See more
Company replied
Quiet friendly atmosphere and staff. Pleasure to do business with and no push at all. Lads moving the display sofas were helpful too. First went next door into Furniture Village but we were hounded... See more
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 26, Elliott's Field Retail Park, Leicester Road, CV21 1SR, Rugby, United Kingdom
4.9
Excellent
2K reviews
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Bart has gone above and beyond to…
Bart has gone above and beyond to ensure our requirements are met and we have received the best customer service one can ask. He was thorough in describing the offer and had a very warm approach in his engagement with us, 10 stars out of 5.
July 23, 2025
Reply from Sofology - Rugby
10 out of 5 stars! We will take that Dora! Thank you :-)
Reply from Sofology - Rugby
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
We were looked after by Bart in the…
We were looked after by Bart in the Rugby Sofology and couldn’t have asked for a better experience. Bart was friendly and welcoming and not just like a salesman but like a true customer service champion. He let us take as much time as we needed and went above and beyond, even sending emails and being on the other end of the phone whenever we needed. Thank-you Bart!
July 20, 2025
Reply from Sofology - Rugby
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto Bart. Thank you for taking the time to leave a review 😊
Fab sofa at a great price
Fab sofa at a great price. Jason was very knowledgeable and helpful. He was proactive and was always thinking a couple of steps ahead in how best to help.
July 20, 2025
Reply from Sofology - Rugby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Very helpful young lady in sales
July 23, 2025
Reply from Sofology - Rugby
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great experience, super helpful & easy
Jody was a great sales person in store - not pushy, really informative, knowledgeable and personable too! We're super excited to get our new sofa in our home!
July 19, 2025
Reply from Sofology - Rugby
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Very efficient and effective service
Very efficient and effective service. Very helpful and informative.
July 21, 2025
Reply from Sofology - Rugby
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Incredible service at sofology rugby!
Incredible service at sofology rugby, the whole team are a credit to sofology, wow what a service, especially Barry Tarka his attention to detail and overall service was second to none.
I would highly recommend!
July 13, 2025
Reply from Sofology - Rugby
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Got the chair we wanted at a very…
Got the chair we wanted at a very competitive price. Salesperson was very personable and knowledgeable making the buying process extremely easy.
July 15, 2025
Reply from Sofology - Rugby
Hi there, thanks for your 5-star review, we really appreciate the feedback!
The staff at Sofology are extremely…
The staff at Sofology are extremely friendly and professional. Our experience at the Rugby store was exactly what anyone would wish for. Bart in particular made our customer journey an excellent one. The Rugby staff are a credit to Sofology and mirror the quality of their products.
July 14, 2025
Reply from Sofology - Rugby
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Excellent customer service
The customer service shown in this store was outstanding. A friendly welcome into the store but without feeling pounced on. Lloyd helped me and he very friendly, polite and beyond helpful. He was very knowledgeable about the products and didn’t rush me at all. Showed me all the features of the sofa and let me have time to make myself comfortable and play around with all the controls. He checked in on us and explained everything thoroughly. I would not hesitate to recommend this store and will definitely be going back when it comes to buying another sofa! Thank you so much!!
July 6, 2025
Reply from Sofology - Rugby
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Fran was eager to help us and talked…
Fran was eager to help us and talked knowledgeably about the sofa we were interested in.
July 2, 2025
Reply from Sofology - Rugby
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Fran. Have a great day 😊
Fran was great
Fran was great, really good at guiding us and helping us make the right choice
July 1, 2025
Reply from Sofology - Rugby
Thank you for awarding us 5 stars Ginny
Reply from Sofology - Rugby
Thank you for awarding us 5 stars David :-)
Lloyd, Fran and Lisa
Lloyd, Francesca and Lisa made the whole sales process a breeze.
It was refreshing not to be followed around in the showroom, but be given the space to browse at leisure.
A real pleasurable experience.
June 19, 2025
Reply from Sofology - Rugby
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Friendly service
Friendly service, very knowledgeable about their products and service package. No pressure. All in all an enjoyable experience and we found exactly what we wanted.
June 15, 2025
Reply from Sofology - Rugby
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Good and knowledgable service
Good and knowledgable service
Jason was polite and courteous
June 14, 2025
Reply from Sofology - Rugby
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Jason. Have a great day 😊
The staff member Lloyd was really…helpful
The staff member Lloyd was really helpful .I ended up buying more than I went in for because of his information
June 11, 2025
Reply from Sofology - Rugby
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Lloyd. Have a great day 😊
Customer service was excellent
Customer service was excellent, we went back and changed our order and nothing was too much trouble
June 8, 2025
Reply from Sofology - Rugby
Thank you for sharing your experience!
Lovely store
Lovely store, friendly non pushy staff, answered all our questions, no matter how daft they where. Had a laugh with us, while also making us feel relaxed and best of all offered us a drink.
June 7, 2025
Reply from Sofology - Rugby
Thank you for your fantastic review!
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