Sofology - Thurrock Reviews 

Sofologyis a great company. They were very helpful, Jon what’s the one who we dealt with He was just brilliant through and through highly recommended.

Great sofas excellent salesman with great knowledge of the product

Good information. Wonderful Staff!

Was great not pushy at all!
Steve was very patient with us and explained everything fully.
Offered a drink. Relaxed experience buying a sofa!

Great furniture but after delivery service has been very poor.
We were very happy with the in-store and delivery services. However although we're happy with our sofa and armchairs one if the armchairs does not swivel properly. I called up and was advised I would receive a email to attach photos and a video to. Which I've attempted to do but they've closed my case because I haven't done it properly. I raised my unhappiness but have just been ignored. If you've not got a super dopa smart phone avoid this company.

Very nice experience. Found the perfect sofa and much less than we expected given the good reputation and quality Sofology are known for. Excellent sales person Rob. Thank you.

Myself and my partner were very impressed at how welcome the staff made you feel. Kevin was especially helpful when guiding us through the range of sofas available in store.
Great experience and can’t wait until they arrive - would recommend to anyone in the market.

well what can i say ,the customer care was brilliant Rob was looking after us we had tea walking around making our choice of which sofas to pick from, we choose and Rob went through every single process for us . perfect service don`t change any think.

Ameet left us to peruse the sofas at our leisure then joined us while we discussed our options. He was insightful, honest and came across incredibly knowledgeable and able.

No sales pressure, perfect relaxed atmosphere. The way things should be! Helpful but not pushy in anyway

Was greeted when arrived without being bombarded with unwanted sales info i was allowed to wander around the store without feeling pressured. On finding a sofa I liked the salesman was immediately available to answer any questions. Ameel proceeded with the sale with great professionalism ensuring I felt i was the one that mattered not the sale. I will definitely recommend your company in fact my son whom was with me has said he will go back to that particular star next year when he plans to replace his sofa

Absolutely amazing experience at the Sofology Lakeside store! From the moment we walked in, the service was outstanding. A massive thank you to Rob, who looked after us from start to finish and made the whole process easy, stress-free, and enjoyable.

The store itself was spotless, clean, well organised, and very straightforward to walk around and browse. Everything was laid out really nicely which made the experience even better and more comfortable.

Rob was incredibly professional, friendly, patient, and knowledgeable. He took the time to help us find the perfect sofa without any pressure at all, answered every question we had, and gave honest advice that really helped us make the right choice. His customer service was honestly 10/10 and you can tell he genuinely cares about making customers happy.

The whole team at Lakeside were welcoming and professional, and buying a sofa felt simple and smooth from beginning to end. We left feeling confident and excited about our purchase.

Big respect to Rob and the Sofology Lakeside team for such excellent support and service. This is exactly how customer service should be. I would highly recommend Sofology Lakeside to anyone looking for quality furniture and outstanding staff.

Thank you again Rob — absolute top man!

Great experience at Sofology when buying our new sofas. Everything explained & easy to follow instructions with hand holding

I’m very happy and satisfied with the service provided by Saad. He was extremely helpful and guided me through everything I asked related to my product. He’s very knowledgeable and kind. I really appreciate his help and advice.

Very polite service lots of good information and very helpful. Rob who was looking after us we found very good 10/10.

No pressure from the sales person, but very helpful when asked

Brilliant unpressured assistance in the showroom, very easy booking procedure and great service by the delivery team, and the sofas are exceptional. Highly reccomend.

Our customer service advisor was brillient. Love coming into the store and seeing and feeling the sofa in person. Getting one to one customer service is great.

Friendly, professional and knowledgeable. Good customer service service

Staff were very friendly and knowledgeable. The buying process was very efficient.