Amz made us feel at ease. There was no pressure to buy or aggressive sales tactics, which most people hate. He just provided information, was very helpful and made us feel comfortable. We only popped... See more
Company replied
Location
Switch locationUnit E4, Lakeside Retail Park, West Thurrock Way, RM20 1WN Thurrock, GB
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See what reviewers are saying
Stephen was very good at his job as a salesman for sofology, polite, helpful, answered any question we asked, made a lovely cup of tea. We are now waiting for our furniture to arrive.
Company replied
Rob, our Customer Service Assistant was great, helpful and very informative. Sofology is a great store, clean, tidy and very well presented. All the sofa's are lovely, colours choices are amazing... See more
Company replied
What made our experience great was the professionalism of the salesman Steve. He took his time to talk us through and showed us the various options and choices we have. It gave us the chance to make... See more
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit E4, Lakeside Retail Park, West Thurrock Way, RM20 1WN, Thurrock, United Kingdom
4.9
Excellent
6K reviews
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The colleague who assisted us was very…
The colleague who assisted us was very knowledgeable and helpful. He went the extra mile to help us find exactly the sofas we had selected, and we really appreciated his excellent customer service.
August 9, 2026
Reply from Sofology - Thurrock
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Saad whom is one of the salesman at the…
Saad whom is one of the salesman at the Thurrock branch was very helpful when it came to us ordering our sofa, helped us throughout the whole way.
August 6, 2026
Reply from Sofology - Thurrock
Hi there, thank you for your review. Another great review for Saad, we will make sure to pass this on! Have a nice day.
Great service
August 5, 2026
Reply from Sofology - Thurrock
Thanks for this fabulous review. We appreciate you sharing it with others!
Great service
The service/ experience we received from Del was 10/10 from start to finish
August 8, 2026
Reply from Sofology - Thurrock
Thanks for this fabulous review. We appreciate you sharing it with others!
I had a fantastic experience at…
I had a fantastic experience at Sofology Thurrock and I couldn’t be happier with the service I received from Teresa. She was absolutely wonderful from start to finish. Teresa was friendly, helpful, professional, and genuinely interested in making sure we found exactly what i was looking for.
Teresa made the whole experience easy and enjoyable, answering all my questions and giving me excellent advice without any pressure. Her customer service was outstanding and really made a difference.
Thank you Teresa, for such a wonderful experience. You are a credit to Sofology! I would definitely recommend Sofology Thurrock to anyone looking for great furniture and exceptional customer service. Date of experience 31st/07/2026
July 31, 2026
Reply from Sofology - Thurrock
Hi there, thank you so much for your review. We're pleased that you're happy with the service provided by Teresa and that you would recommend us! Have a great day 😊
Excellent knowledge and service
August 4, 2026
Reply from Sofology - Thurrock
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
STAFF WAS VERY HELPFULL FOR HELPING US…
STAFF WAS VERY HELPFULL FOR HELPING US CHOSE SOFA
August 1, 2026
Reply from Sofology - Thurrock
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
still waiting for sofa ,How can i…
still waiting for sofa ,still waiting for sofa its not late due in September ,I am sure it will be great , But how can i recommend without receiving sofa ? The sales guy was Great
July 30, 2026
Reply from Sofology - Thurrock
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Pleasant & Positive Experience
We had a very pleasant and positive experience in Sofology, thanks to Saad, the sales assistant who introduced himself and provided us with the help we required. Saad was great, not pushy at all and was able to answer all our questions. So much so that when we returned the following week to place an order, we specifically looked to speak to him again. Thank you Saad.
August 1, 2026
Reply from Sofology - Thurrock
Hi there, thank you for your review. Another great review for Saad, we will make sure to pass this on! Have a nice day.
Quick and Easy Sofa order
From all the choices available to us and several stores, making a decision was not easy!
Rob from Sofology asked some questions, offered all the key information on our choices and we had a clear winner we were happy with.
We look forward to receiving our Sofas!
August 2, 2026
Reply from Sofology - Thurrock
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Thurrock
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Really pleasant staff
Really pleasant staff. Were very knowledgeable. Explained everything clearly. Very happy with the sofas we chose.
July 22, 2026
Reply from Sofology - Thurrock
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Quality of service and personal attention from John
John was a great help; advice was expert and pertinent to our needs. He also assisted us with our IT access. In short ‘nothing was missed out’. We can’t wait to use our new lounge suite.
July 25, 2026
Reply from Sofology - Thurrock
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by John. Have a great day 😊
Reply from Sofology - Thurrock
Thanks for this fabulous review. We appreciate you sharing it with others!
I visited 2 different stores and…
I visited 2 different stores and received exceptional service on both occasions. Staff are very friendly and knowledgeable. Overall lovely feel in the stores and I am very much looking forward to my new sofa
July 18, 2026
Reply from Sofology - Thurrock
Thanks for this fabulous review. We appreciate you sharing it with others!
Saad went above and beyond.
Saad was great. He was so knowledgable about the sofa and helped us style our bespoke measurements. He went over the order various times. Pleasure to deal with. Highly recommend.
July 17, 2026
Reply from Sofology - Thurrock
Thanks for this fabulous review. We appreciate you sharing it with others!
I had a fantastic experience with the…
I had a fantastic experience with the Sofology sales assistant
He was extremely helpful, and resolved my issue in no time
Thank you
June 10, 2026
Reply from Sofology - Thurrock
Thank you for this great review Mubiru 😊
Reply from Sofology - Thurrock
Thanks for this fabulous review. We appreciate you sharing it with others!
Great service at the store and helped…
Great service at the store and helped us through making our choices
July 11, 2026
Reply from Sofology - Thurrock
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Thurrock
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
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