SoftMall Reviews 

1,232
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praised the excellent customer service, highlighting the helpfulness and positive attitude of support staff. Many people appreciated the remarkably quick response times, often receiving solutions within minutes or hours, which greatly facilitated issue resolution. Reviewers also found the provided instructions clear and easy to follow, making the software installation and activation process straightforward and efficient. However, some customers also noted issues with the product itself, including difficulties with activation or the software not working as expected after purchase. There were also instances where people found the instructions confusing or felt the product descriptions were misleading regarding licensing or compatibility. A few other people also felt that customer service did not always respond or provide adequate help in certain situations.

What people talk about most

Product

Customers had ambiguous experiences with product, with some reporting successful installations and... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional and first-class... See more

Response time

Consumers generally express satisfaction with the response time, often highlighting prompt and helpful... See more

Instructions

Reviewers mention positive feedback about instructions, often describing them as crystal clear, easy to... See more

User experience

Clients share ambiguous opinions on user experience, with some reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Money taken - Software key and installation guide provided promptly. Installation repeatedly failed. Could have been my fault, as a new Mac user. Telephone numbers on website connects to AI chat... See more

Rated 5 out of 5 stars

Great value for money, purchased 5 copies of MS Office 24, one of which was for Mac. All installed easily and worked fine. Did get a problem with one of them after about 3 months when it suddenly de... See more

Rated 5 out of 5 stars

After spending lots of time researching Softmall and thinking was I about to be scammed, I couldn't have been any more wrong. I purchased Office 24 pro edition. The whole process was seamless and ve... See more

Rated 5 out of 5 stars

I had downloaded & installed Office 2024 that I had just purchased online from SoftMail, but I was struggling to activate it. I had tried to follow the online instructions, but came to a dead end. Aft... See more


Company details

  1. Computer Software Store

Written by the company

Software Kingdom Ltd is an established registered UK company where we specialize in selling computer parts and software. The company was founded in 2015 and during this time we have built up a solid foundation of knowledge and a reputation for high quality service within the computer industry.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,232)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Office professional reinstall

Had to buy office professional after my laptop died and needed to reinstall everything. Purchase of software was easy and excellent value.
I received instructions within a few minutes.
After installing it showed a previous office version. I spoke to SoftMall help desk and they immediately responded. It was down to user error and system recoginising the previous version from my account.
Easily fixed and now everything working as expected

October 30, 2024
Unprompted review
Rated 3 out of 5 stars

Seems OK but time will tell

Bought this because my computer needed resetting beacuse of a windows update. It installed OK but the files say 2019 when opened. The App says MS Office 2024 so there is obviously something amiss. Chatted to Softmall twice and cannot get it resolved and they said that it must be a bug that MS should resolve in their next update. We will have to wait and see

October 14, 2024
Rated 5 out of 5 stars

Superb company

Superb company! Great prices and outstanding customer service (a great rarity these days), I had a response to my enquiry within 10 minutes! Paul did me a huge favour and am greatly appreciative. Highly recommended.

October 22, 2024
Unprompted review
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Rated 5 out of 5 stars

Microsoft Office

This is about the fourth product I have purchased from SoftMall and in every case I have had no problem installing and registering the product.
Would highly recommend this company.

October 12, 2024
Rated 5 out of 5 stars

Excellent customer support

I had difficulty downloading the .exe file from the provided link, as my anti-virus kept deleting it. I contacted customer support, using chat, and the person sent me an alternative link, which worked.

October 7, 2024
Rated 5 out of 5 stars

Recommend SoftMall, great service

Looked at reviews for SoftMall, went ahead and purchased the Microsoft Office Professional 2021 for Windows 10/11. I am old school so wanted the Outlook app so I could use my .pst file from my previous computer. No monthly subscription, so a one off simple process for purchase, just take your time after using the Key to download from Microsoft. No issues with install, would definitely recommend SoftMall, Thank you

October 2, 2024
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Rated 5 out of 5 stars

Excellent and genuine purchase

Very easy to purchase, clear and easy instructions to follow to install. Took awhile to register via phone but went through easy. Genuine product at a very good price.

September 30, 2024
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