Money taken - Software key and installation guide provided promptly. Installation repeatedly failed. Could have been my fault, as a new Mac user. Telephone numbers on website connects to AI chat... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Software Kingdom Ltd is an established registered UK company where we specialize in selling computer parts and software. The company was founded in 2015 and during this time we have built up a solid foundation of knowledge and a reputation for high quality service within the computer industry.
Contact info
85 Great Portland Street, W1W 7LT, London, United Kingdom
- +448081753800
- customer.service@softmall.co.uk
- softmall.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Struggled to get the software loaded…
Struggled to get the software loaded (probably an issue at my end!). Paul was fantastic and sorted it out for me immediately. Fantastic customer service!
Office professional reinstall
Had to buy office professional after my laptop died and needed to reinstall everything. Purchase of software was easy and excellent value.
I received instructions within a few minutes.
After installing it showed a previous office version. I spoke to SoftMall help desk and they immediately responded. It was down to user error and system recoginising the previous version from my account.
Easily fixed and now everything working as expected
Excellent service easy install and…
Excellent service easy install and activation.
Seems OK but time will tell
Bought this because my computer needed resetting beacuse of a windows update. It installed OK but the files say 2019 when opened. The App says MS Office 2024 so there is obviously something amiss. Chatted to Softmall twice and cannot get it resolved and they said that it must be a bug that MS should resolve in their next update. We will have to wait and see
Superb company
Superb company! Great prices and outstanding customer service (a great rarity these days), I had a response to my enquiry within 10 minutes! Paul did me a huge favour and am greatly appreciative. Highly recommended.
Great service…
I had an issue which was sorted perfectly and immediately. Great service.
fast delivery and installation straight…
fast delivery and installation straight forward
Great value for money and a fairly…
Great value for money and a fairly simple process to install the software. Even for a Luddite!!
Microsoft Office
This is about the fourth product I have purchased from SoftMall and in every case I have had no problem installing and registering the product.
Would highly recommend this company.
I'm very pleased with the price of the…
I'm very pleased with the price of the product and the service given by softMall
Excellent customer support
I had difficulty downloading the .exe file from the provided link, as my anti-virus kept deleting it. I contacted customer support, using chat, and the person sent me an alternative link, which worked.
Recommend SoftMall, great service
Looked at reviews for SoftMall, went ahead and purchased the Microsoft Office Professional 2021 for Windows 10/11. I am old school so wanted the Outlook app so I could use my .pst file from my previous computer. No monthly subscription, so a one off simple process for purchase, just take your time after using the Key to download from Microsoft. No issues with install, would definitely recommend SoftMall, Thank you
Excellent and genuine purchase
Very easy to purchase, clear and easy instructions to follow to install. Took awhile to register via phone but went through easy. Genuine product at a very good price.
Product worked as soon as download was completed,
Great value, removal of exiting windows software, has to be removed prior to upload of new soft ware, the whole process was good, took longer than expected but happy with end result, I went the 2024 package hope when the update comes it’s a simple process!
very easy to use
I requested Office Home and Student…
I requested Office Home and Student 2021 and not the upgrade to office 2021 pro also you did not answer my telephone call, and in the end i requested a refund.
The purchase OK but the payment system…
The purchase OK but the payment system was flaky !
When I mastered that the download process was trouble free,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








