SoftMall Reviews 

1,230
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers overwhelmingly had a great experience with this company, often praising the seamless and easy process from purchase to installation. Customers frequently highlight the excellent customer service, noting quick response times and helpful assistance with any issues, making them feel supported. The instructions provided are consistently described as clear, easy to follow, and comprehensive, allowing many to get their software up and running within minutes. However, some customers experienced issues with product activation, finding that keys were invalid or that the product did not work as expected. A few other people also felt that the product descriptions were misleading, particularly regarding included features or the type of license provided, and occasionally faced unresponsiveness from customer service.

What people talk about most

Product

People report ambiguous experiences with product, with some finding it economical and easy to set up, while... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the exceptional and... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting prompt and helpful... See more

Instructions

Customers had positive experiences with instructions, finding them crystal clear and easy to follow for... See more

User experience

Consumers find the user experience to be ambiguous, with many praising the ease and speed of download and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great value for money, purchased 5 copies of MS Office 24, one of which was for Mac. All installed easily and worked fine. Did get a problem with one of them after about 3 months when it suddenly de... See more

Rated 5 out of 5 stars

After spending lots of time researching Softmall and thinking was I about to be scammed, I couldn't have been any more wrong. I purchased Office 24 pro edition. The whole process was seamless and ve... See more

Rated 5 out of 5 stars

I had downloaded & installed Office 2024 that I had just purchased online from SoftMail, but I was struggling to activate it. I had tried to follow the online instructions, but came to a dead end. Aft... See more

Rated 5 out of 5 stars

Been looking to replace aging office version. Was sceptical of too good to be true prices. However, decided to give them a try on basis of money back offer. Purchase was easy, download instructions v... See more


Company details

  1. Computer Software Store

Written by the company

Software Kingdom Ltd is an established registered UK company where we specialize in selling computer parts and software. The company was founded in 2015 and during this time we have built up a solid foundation of knowledge and a reputation for high quality service within the computer industry.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(1,230)

84 reviews in the last 12 months

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Rated 1 out of 5 stars

Fraudulent package/no licence number attached

I bought a Microsoft office because the ad said it had Word within the package for a Mac computer. No, it doesn't, the only thing I could open was a thing which said 'text'. Word for Windows does not work because there is no licence number provided with this. I have emailed to no avail and asked to return this because it is useless to me. No one has replied, no one has given me instructions as to how to uninstall and provide them with details that I have done that. This is mis-selling. Do not state that a package contains Word if it doesn't.

July 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Been looking to replace aging office…

Been looking to replace aging office version. Was sceptical of too good to be true prices. However, decided to give them a try on basis of money back offer.
Purchase was easy, download instructions very clear. Had no issues with installation of software. Activation was straightforward followed instructions to activate by phone but used option on installation to get id online

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

I bought a product and realised afterwards that it was not suitable. The company’s response was exemplary. They acknowledged my email and processed a refund immediately. Thank you. I will definitely be buying from you again if I can.

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

Although initially sceptical about…

Although initially sceptical about downloads and install sites for office, this was so quick, easy with no issues.
From purchase to using office professional plus 2024 it took no more than 20 minutes.
Activated straight away and all applications work as expected. Great transaction, will use again if software needed.

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great company, easy installs

Just cancelled MS Office subscription at an extortionate £59.99 a year and bought Softmall's Office Professional Plus 2024 for £29.99 as a one-off. Security updates until late 2029 so it will be fine until the end of 2029 making it £7 a year! Easily purchased and installed in less that 15 minutes. I have bought from them before and they are helpful, trustworthy with brilliant prices.

July 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Online software acquisition

Thought it might now be horrendously complicated to buy and download Microsoft Office since the last time I bought it and installed it on my Macs it came in the form of CD ROM.
Pleased to report your process is not that fiddly so had no problem in obtaining and installing!

July 1, 2025
Rated 5 out of 5 stars

I must admit

I must admit, I was a bit skeptical at first. But after placing the order, I received all the key details instantly. I followed the instructions provided, and everything seems to be working.
Pleasantly surprised and satisfied with the experience.

July 1, 2025
Rated 5 out of 5 stars

Absolutely hated your autobot services…

Absolutely hated your autobot services - no help at all and the fact you couldn't talk to a human a real turnoff.

In the end you made contact after hours after no response. The help was fantastic, the product fantastic and the price amazing - I've already passed on your company's details to others.

July 1, 2025
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Rated 5 out of 5 stars

I made a mistake and purchased the…

I made a mistake and purchased the wrong version of Office, Softmall had no hesitation in helping me by providing help to swap to the software that met my particular requirements. Their Staff were extremely helpful and understanding and the process of downloading and installing the software was clear and simple, even for a computer novice like myself

June 3, 2025
Unprompted review
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Rated 5 out of 5 stars

An excellent experience…

I had an excellent experience downloading Microsoft Office for my Apple device. The entire process was straightforward and efficient, with clear instructions provided throughout. As soon as the purchase was complete, I received instant access to the product key and all the necessary installation details. The software downloaded quickly, and installation was smooth without any technical issues. It was reassuring to know that everything I needed was provided immediately, allowing me to begin using the full suite of Office applications without delay. I highly recommend this service for anyone looking for a hassle-free Microsoft Office installation on a Mac.

June 1, 2025
Rated 5 out of 5 stars

Great product without ongoing costs

The product was delivered by download instantly. it was simple to install and the instructions were clear and easy to follow. It only took minutes and worked perfectly first time. It provided everything I needed.

May 31, 2025

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