A total and absolute scam
A total and absolute scam. Do not ever make a purchase from them. Based in Centurion, Gauteng of course.
They simply take your money, hang you for about 3 weeks saying stock on back order, then give a fake aramex tracking number and are never heard from again.
Don't respond to any emails and no contact number given - Obviously the SAPS are unable to help. Shocker.
Reply from Softsteps
Hi Muhammed,
We’re sorry for the frustration you experienced. We want to be clear: SoftSteps is a legitimate business and we take customer concerns seriously.
As a small business, we work with Aramex as our courier partner and rely on their system for deliveries. In this case, there was an issue on the courier’s side which unfortunately caused delays and confusion with tracking.
As soon as your concern was raised, we escalated it immediately with Aramex and the issue was resolved within a day, with your parcel delivered shortly thereafter.
We do respond to customer enquiries and worked to resolve this as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate your patience while this was sorted.