While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had that sinking feeling of not being able to open a document because my software had disappeared and then the dispair that I couldn't find the download link and key. I normally hate using the web... See more

Rated 5 out of 5 stars

Exemplary customer service! Anne helped me with a problem Office install on a Mac for a 90 year old friend. Perfect service, she went through all possible solutions carefully and thoroughly and fin... See more

Rated 5 out of 5 stars

purchased office 2019, directed to Microsoft website but it wouldn't downloaded. Went on Softwarekeep chat room for some technical help. Spoke to Carl who was really great and he had me sorted within... See more

Rated 5 out of 5 stars

I had an issue with the licence code I'd been emailed. Online chat guy (Eric) was very helpful and sorted out a replacement code for me. He also helped with un-licencing and upgrading my HDD to an SSD... See more

4.9

Excellent

TrustScore 5 out of 5

622 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Microsoft office

Problem with installing microsoft office, Jesus from live chat was a great help walking me through it and the problem is now fixed. Great help!

March 29, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Download Misery Solved

I purchased the Microsoft Office but could not download it so I asked for help and was given great help from Anne and Joe. Not being very computer literate myself they had to take me through each step until complete. Thanks Anne and Joe, great job

March 27, 2021
Unprompted review
Rated 5 out of 5 stars

Microsoft product download difficulty

I purchased the Microsoft Office Professional but could not download it so I asked for help and was given a timeslot to assist. Allan rang me on time and took control of my system and installed it quickly and very efficiently. He was a delight to deal with, and not being very computer literate myself, and this gave me great confidence in the company. Thank you

March 25, 2021
Unprompted review
Rated 5 out of 5 stars

Great Customer suport

I had a good customer service experience and correspondence with Ray and Qlint at Softwarekeep. They both helped me get what I was looking for, Qlint helped me when I hit a problem with the product key, Qlint solved the issue, the product key was verified and replaced quickly. Great customer service and communication, will use again, thanks again :).

March 25, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Thank you so much for remote support

Thank you so much for remote downloading Office. Allan did an amazing job. He was so patient and caring.
Downloading has become so complicated. I am very pleased with the package I have been provided with and am very grateful for the help received

March 24, 2021
Unprompted review
Rated 5 out of 5 stars

customer service is excellent 10/10 :)

Daniel from Softwarekeep was amazing :) he helped me restore my purchases and took me through how to do it line by line. Very professional and prompt. He was really helpful and stayed online with me.

March 22, 2021
Unprompted review
Rated 5 out of 5 stars

First Class Experience!

First Class Experience!
I chose to go with Softwarekeep because they are a UK supplier and MS Partner. The price was reasonable and the support absolutely excellent! Mine was a tricky install for various reasons and Anne took me right through the install including first hand support. Thank-you very much!

March 22, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

The whole service was shambolic

The whole service was shambolic, When I eventually received my software it wouldn't run. It was a physical copy but not in a sealed box. When I tried to enter the supplied serial number it wouldn't accept it and gave me the error message 'Trial period has ended'. This was supposed to be a new full version. Will I shop with Softwarekeep again NO

March 19, 2021
Unprompted review
Rated 5 out of 5 stars

Great service with authorisation problem

Great service this evening with help from Carl. I had to reactivate my copy of Office because I had a new motherboard in my computer. Very patient and helpful. Will definitely recommend SoftwareKeep to friends and colleagues - great prices and very good help!

March 18, 2021
Unprompted review
Rated 5 out of 5 stars

Responsive and prompt chat

Joe was helpful and prompt in chat ensuring I got the right information on a product due to sell out and therefore I got the software at the good price offered compared to other suppliers

March 16, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

no quibbles!!

we got a windows version of office 19 in error and received an immediate refund so we could purchase the mac version......no quibbles at all from chat bot on a saturday lunchtime as well1

March 13, 2021
Unprompted review
Rated 5 out of 5 stars

I bought Office for home and student…

I bought Office for home and student and had a little difficulty understanding what I should do to complete the download. Carl accessed my pc and took over my controls and ensure everything was done to my satisfaction. Great job Carl thankyou very much.

March 12, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look