Sofyre Reviews 9

I like the pouches. They seem to work. The complaint I have is that, I thought I was buying a bag of 12 pouches. It turns out, Sofyre turned that purchase into a subscription without informing me so that the following month, Sofyre charged my card again and is sending another order. That’s pretty shitty on their part. If I wanted another order I would have ordered another one. Sofyre lost me as a customer.

I did not sign up for autoship and notified the company to stop further shipments and they keep shipping. They have no customer service phone number …don’t do business with them

Was enrolled in subscription without my knowledge and they have made it very difficult to unsubscribe. Terrible customer service, rarely replies to email messages sent to their "help" email address. Website states they have a 30-day return policy, but I was told I cannot return a shipment from a subscription even if unopened and within 30 day window. Their product was also ineffective for a mouse problem in our basement area.

The product doesn't work. The customer service is terrible and will never respond.

They get you with the buy 2, get one free deal, but they don't mention it's for automatic monthly delivery. I bought 2 bags and then got 2 more the next month. I couldn't get a refund for the unauthorized purchase, so I had to email them to cancel my subscription. However, before they did that, they charged 2 more bags and sent them to me! Then I thought... WTF? I already had them and used them. To my surprise, it doesn't work; mice and rats literally walk right past the bag like nothing. If it was because of the traps I placed everywhere, I wouldn't have been able to get rid of them. So, don't waste your money; save it and consider hiring a pest control professional.

This is a scam I never received my order and they wont email me back

Fraud scam!!!!!!! Took my money and was to get the product on the the 1 st. I’ve not received anything try reaching out to the email won’t be excepted so I’m out 87.99

Seeing another review that had a similar experience so this seems way more intentional than what I first expected.

Orders product. They sneakily put you in a monthly auto payment plan. First time I got charged an auto pay I tried to navigate their website. Super confusing and could t figure it out. Emailed their support and never got a response.

Got charged a third time. This time I finally figured out how to cancel. Didn’t realize I had an account cuz I ordered from Shopify. But it apparently to create one for you and when you get logged in it’s hard to find out how to cancel. They have several ‘are you sure’ prompts when you do find it.

I’m not even sure if their product worked.

While the product was effective short term, it came with an automatic monthly subscription. After trying the product for three months, we found it not worth the expense. The website makes it hard to find cancellation information and then draws out the process, making it extremely difficult to cancel. We found the business model to be unethical.