Sog Knives Reviews 

My Flash II SOG will not close. It's a throw out! I contacted the company and they will not fix or replace. It is barely used and not abused - none of their "warrantee rejection reasons" below relate to my care of the knife. I will never again by a SOG knife and recommend that you don't either. Here's the Company Response for my request for help:

Thank you for submitting your online warranty request. We regret to inform you that your request has been denied. Our Sog warranty does not cover normal wear and tear, resharpening, damage caused by misuse, lack of normal maintenance, or disassembly. We do not have replacement parts to send out or for purchase.

DO NOT give this company your money.
They do not offer a repair or parts service whatsoever. I have a SOG Tac model that I bought online and have had for a few years and the internal spring broke. The blade and handle still in near perfect condition I figured I would simply order a spring for it. Wrong. According to SOG I just have myself a nice $150 wall ornament now. They told me they do not offer parts or repair service. After many complaints through email the best they could do was offer me a measly 30% off my next purchase. No thanks. I will not give this company another cent. Benchmade would have sent new springs no questions asked. Lord knows there's a million of them sitting on the manufacturing line. This company is not the same since it was bought out by another outfit.

Ordered two Pentagon Knives (with engraving) for my two kids for Christmas this year 2022. SOG website said "Order before November 28th to ensure delivery before Christmas". I placed my order on November 11th, for two Pentagon knives (one Black and the other Tan). Both these products were available on their website at the time I placed my order. After two week of not hearing from SOG or receiving my knives, I called the customer service number. Talked to a lady named Paula. The first phone call with her, I was under the impression, that it was a productive phone call and she was going to get me an answer about my order. After several email and phone calls later, I was told that those (Black and Tan) color knives were out of stock.....I then had to change the color to what they had "Wolf Grey". Today is December 21st, and I finally received an email with a tracking number to arrive (maybe) on December 23rd.....The amount of time spent on the phone and emailing back and forth with this company has been ridiculous. This will be the last time I buy a SOG brand product, or any product from the GSM company. If I could rate lower than one star I would; DO NOT BUY SOG!

I ordered on 10/9. It is now 10/26 and my order has not shipped nor has it been updated in any way. I am on hold as I write this. It’s now been 30 minutes with no end in sight. I like their knives, but you are better off ordering them from another source. DO NOT ORDER DIRECTLY FROM SOG.

I've been a SOG knife owner for over 10 years. From my first Trident to the latest Trident, I have purchased 6 knives, 2 keychains and a tabletop sharpener. All are first rate quality especially the USA made OTS Automatic I bought last year from SMKW in Sevierville, TN. Saving my mad money for their OTF Automatic.

Did not deliver the product. Will not respond to email or answer the phone

ordered a knife ultra xr carbon did not expect that such a good brand of knives can make a knife covered in scratches disgustingly very disappointed

Spoke to SOG Customer Service about an issue I was having with my multi tool, they suggested I send it in for repair under the LIFE TIME WARRENTY.
Sent my SOG multi tool in for repair April 2022.
Recieved an email saying they recieved the unit and it was being proceed.
After not hearing from them for 30 days I called.
Their spokes person said my multi tool was no longer supported and mine wasn't able to be returned.
I would have to wait till June for a replacement.
I called again in June, their Spoke Person said I have to wait. I asked if there was anything else I could do he said NOTHING.
Called again in July i was told I'd have to wait until August
Called in August was on hold for 60 plus minutes, no one answered. I have gone on their web site every month and asked about my claim I never got a response.

I recently learned SOG was sold this year 2022, Very sad because the old product / company was great.
So any of the reviews you read prior to 2022 are probably no longer true.
I'd think long and hard before buying a product from them now.

Placed an order early in the month. After a week it had still not shipped. Called and left a message. Got a call back days later and they said it would take another week and a half to ship the items. Canceled the order and bought the same items from cabela's. Received those items in 3 days. Still waiting on my refund from SOG. avoid ordering from them

I called about my situation of wanting to cancel an order and it not being processed on time through email , the lady who helped me out through the phone was immediately understanding and very helpful she had so much patience and was very communicative she worked to help me out and completed my complicated request I really appreciate her

I own a SOG powerassist multitool knife. I was a gift 3 yrs ago. Its in my fishing bag, maybe used twice. The locking mechanism on the straight blades broke ( it will not lock). I called customer service who was of NO help. Started telling me about the limited warranty etc and that SOG would consider this normal wear and tear. I stressed that only only used it a couple of times. They wouldn't help at all. DO NOT buy SOG!!! Buy Leatherman or Buck!!!!!!!

I spoke with 4 different customer service people and each one said “we are working on our customer support “. They said it takes 21 business days to refund my money on an item they advertised but didn’t say it would take 4 months to ship.
Stay away. There are better companies to buy from. It is going to take a month to get my refund.

Horrible company!!
The company took an order for merchandise that was not in stock. There’s an extended back order with no anticipated date of delivery. When I called to cancel the order they told me 21 days to get my refund. What a scam!

Most reputable companies don’t charge your account until the merchandise is ready to ship.

I bought a brand new SOG Twitch II pocket knife with the lifetime guarantee. I've owned this knife for 4 years and the assist spring broke making it a manual opening pocket knife.
SOG customer service told me because I bought this knife from eBay they will not honor the "lifetime guarantee".
Beware of lifetime guarantees from SOG Knives.

Apperantly they have been bought by a company galled GSM group. My SOG powerlock needs a little love so i called them up. The original warranty stated that sog of course covers manufacturer defects. They also stated that their lifetime warranty also covered labor and that they would adjust ot and replace any broken tools in it for life.

GSM now says they "only have to honor the warranty as it was when it was sold" then refuse to do anything because they say it was "normal wear and tear" and offer a discount on a new tool. So basically, they do NOT honor the original warranty. (And its mot like i wasn't prepared to pay for the broken pieces)

I sent a knife back for warranty repair. The person I was talking to said I just have to send it back and they'd take care of it. We'll, apparently, a new company took over, or something, and when I contacted them about the status of my knife, they told me of I didn't get a return authorization number that they don't have the knife. I asked if they would just throw the package away without it, they said yes when the person that told me to just send it in and I asked if I needed a number and they said NO! So I wouldn't recommend buying SOG products if this is how customer service is now, but that's up to you!???

I had excellent customer service from Lucretia today. She was very helpful and resolved my warranty issue quickly.

Ordered a SOG SEAL XR from SOG UK (for camping purposes).
Amazing top quality iconic knife. Speedy, safe and age confirmed delivery because of 'UK Knife Laws' and 1st class customer service from James Edonser. Easy to use website with great products and prices. Shipping and tracking emails received. I would definitely recommend the UK store. I'm buying again.
Do not let any bad SOG USA reviews below put you off buying from the UK store.
A very pleased UK customer.
⭐️⭐️⭐️⭐️⭐️

purchased product, approved for rebate, Informed to wait for cheque, nothing, no response form company, this was 2 years ago.

I bought a SOG Sideswipe clip knife. I was very disappointed that the clip is not on the pivot side eliminating the possibility of one hand operation. Then when I went to remove it from my pocket the knife had opened and the point cut my pocket. This is due to the clip being on the wrong side. Poor design. I have since noticed it has a clip lock that would prevent that but then inserts one more step to open the blade.