Soil Ninja Reviews 100

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

I love Soil Ninja, who I discovered via Leaf Envy (another great co.) for their knowledge and the care they put into their products and customer service. My plants, a variety who use different... See more

Rated 5 out of 5 stars

Second order from Soil ninja and amazing quick dispatch of products . There is a noticeable change in the health of my plants since moving across to there soil blends and very helpful advice Thank... See more

Rated 1 out of 5 stars

Terrible soil for house plants. Ive ordered several times as looked really promising online. I thought maybe i had a bad batch but each time it has been the same issue. Ive also ordered different type... See more

Company replied

Rated 5 out of 5 stars

My 4th order with soil ninja. I highly recommend their products & customer service. I started my plant journey last year during the 1st lockdown so I was very inexperienced regarding soil. I just knew... See more

Company details

Written by the company

The one-stop soil shop. Explore our range of premium soil mixes as well as everything you need to create your own blend. Give your houseplants the dirt they deserve!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

100 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Second order from Soil ninja and…

Second order from Soil ninja and amazing quick dispatch of products .
There is a noticeable change in the health of my plants since moving across to there soil blends and very helpful advice
Thank you

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Small company, big heart, happy plants!

I love Soil Ninja, who I discovered via Leaf Envy (another great co.) for their knowledge and the care they put into their products and customer service.

My plants, a variety who use different soils, have benefited from their new "ground". Whilst I have learned more about my houseplants and indoor gardening practise that I'll take well into the future.

When I had an issue with something that arrived broken it was sorted right away. They even refunded me the delivery cost on my next order that the replacement came with.

Thanks to the team who run this excellent small business.

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible soil for house plants

Terrible soil for house plants. Ive ordered several times as looked really promising online. I thought maybe i had a bad batch but each time it has been the same issue. Ive also ordered different types as have different plants but all the same issue. There is soooooo much sand in the mix that its too free draining and very heavy. Plants are not thriving and need watering very frequently. Ill have to look for an alternative. I had faith in it because thought the price reflected quality but i feel im basically paying for over priced sand.

March 17, 2025
Unprompted review
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Reply from Soil Ninja

Hi HappyShopper,

This comes as a surprise to us, in 5 years of business we have never had someone tell us our products have too much sand in it. The mix with the most sand in it has 15% sand in the entire blend volume and this is the Cactus blend where you wouldn't need to be watering frequently at all. Other than that, the only other mixes with sand is the Ficus and Fern mix, which again is quite minimal in sand quantities. We make soil in large batches to fulfil at least 25 customer orders for that soil, and we have not heard of any other complaints from customers in the multiple batches batches that you say the soil has had too much sand in it. Can you please provide us some details through our customer service email so we can look into this further for you - contact@soil.ninja.

Rated 5 out of 5 stars

I always had a really good experience…

I always had a really good experience with soil.ninja! They are so good on what they do - the soil quality, price for it, as well delivery, packaging and ect…. They will never let you down, and their customer service is so helpful!! Thanks guys for making my plants happier then ever! ❤️🌿 I always gonna keep coming back and order only from them

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

<3 the best!

I have already ordered several times and have always been 100% satisfied, my plants thrive excellently thanks to the soil! :)

June 6, 2025
Unprompted review
Rated 3 out of 5 stars

The products are great but delivery is very bad

The products are great, but the shipping costs and time to deliver are absurd.
I last ordered a big number of products. I was surprised how good they are. But it took more than a week to be delivered (most of it waiting to be sent). My partner ordered a top up of moss a week ago, paid 15 euros as delivery fee and it hasnt even been dispatched.

May 16, 2025
Unprompted review
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Reply from Soil Ninja

Hi Marcus,

Thank you for your feedback, and we are sorry to hear the experience regarding dispatch and delivery has been frustrating. Our EU warehouse dispatch every Tuesday and Friday from the Netherlands and as your order was placed on Tuesday afternoon, it was due for dispatch on Friday. I can see the parcel was given to DPD on Friday in the Netherlands, and was delivered to yourself in Ireland on Tuesday.

Regarding your partners order, I think they may have missed the banner that has been on the top of the websites since morning of May 16th stating that the next dispatch would be on the 23rd May. This is because our 2-man team had personal circumstances meaning we would be missing our regular Tuesday dispatch on the 20th. Please rest assured this is a very rare event and has been the only missed dispatch day of 2025 so far.

We understand the delivery cost may seem high. As a small business we aren't aways offered the best rates and packages shipped from Netherlands to Ireland with a possibility of weighing up to 30kg is quite an expensive shipment for the courier who of course passes this cost onto us with a mark up. We actually do not charge the full amount of this to the customer as we appreciate most people will see the amount and be put off.

I will be contacting you through our customer service email shortly if you don't mind, to see if what we can do as a resolution to the frustrations you've had in your past order.

Again we sincerely apologise for the negative experience and hope we can make it right!

All the best,
Lev

Rated 5 out of 5 stars

Quality products, easy to choose

I've bought a range of blends from Soil Ninja and I'm really pleased with them. It's easy to find what to get if you're not sure about what the plant needs. So much easier, and I think cheaper, to buy the blends than mess about buying all the components, but it looks like they sell them too. I was also delighted that they didn't charge me extra postage to my remote address (Scottish islands).

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Filthy in the best way

Truly unimaginable quality and quantity for money!

Totally peat free! Eco conscious and superior for indoor growing from the smallest terrarium to the biggest, room filling Monstera.

Semi hydro is absolutely mind blowing, far easier to work with than Pon, and gives you unbeatable results with Anthurium.

Best customer service this side of the Atlantic, no one compares even remotely.

Cannot recommend them enough, Worm castings for the win!

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Had a an amazing experience when…

Had a an amazing experience when purchasing soil for my plants. The company was very professional and sufficient. They helped me with what I exactly needed and the products were dispatched and delivered promptly! Never see my plants look so healthy :)

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great products & service

I’ve ordered from Soil Ninja for the past couple of years as I’ve gotten more and more into house plants. I had recently placed a large order which I got so much helpful and supportive advice from Soil Ninja. Amy was particularly great in guiding me in the right direction to what soils and other products I needed.

I just wanted to say thank you as I really appreciated the service and will be continuing ordering with you 🙂

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service and support!

I’ve ordered from Soil Ninja many times over the previous few years; as a small tight knit business they go above and beyond supporting the wider plant community and other small businesses.

A member of the team is always on hand to reach out and help out with any questions you may have, spending a lot of time and research in providing the best substrates you can utilise for your house plants and beyond.

If anyone has any questions or queries I’d definitely suggest you reach out to them on Instagram, don’t let the debby downers with the negative comments put you off, as they appear to be biased, outside of SN’s control, or do not belong on TrustPilot!

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

The absolute best products sold by the most amazing team

I honestly cannot recommend Soil Ninja enough. Not only are their products are the absolute best on the market but also affordable and their team go above and beyond for every customer. I have used their products for years (especially the semi hydro blend) and wouldn't use anything else. Every single one of my houseplants, nearly 250 of them are in Soil Ninja blends! I also run a small business and they have done nothing but support me, from sharing my art on their thank you cards to running giveaways to help boost my customer base. You couldn't wish for a more supportive, helpful and lovely company.

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Good quality and good value for money

Good quality and good value for money. I been shopping with this company for over a year and never have any problems. Items come very well packed and despatched on time. My plants love their products.
Thank you

September 4, 2024
Unprompted review
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Reply from Soil Ninja

Hey Justyne,

Thanks for the lovely review. :) Really appreciate your loyalty, every order really means the world to us. Always a message away if you need anything. Wishing you all the growth.

Stay dirty,
Amy

Rated 2 out of 5 stars

Not special anyhow

I don't understand the hype around these soils. Bought a bag from a reseller. Seen them online before. Thought it would be good. Turns out it's a low cost soil

September 15, 2024
Unprompted review
Soil Ninja logo

Reply from Soil Ninja

Hey there Jan,

Sorry for the late reply (we couldn't get into our account due to issues). I'm also very sorry to hear that you feel this way. As a small business, we don't use low cost soil, we mix and make everything with premium components, that we specially source for its high quality. Can I ask what mix this was, and what store? I'd love to correct this. Pop me an email to contact@soil.ninja and I'll talk to you there. Hope to speak soon.

Rated 5 out of 5 stars

I am very new to this company a family…

I am very new to this company a family member told me about them. And I’m so happy they did . The soil is packed picked to the right mixture and plant you need it for . I loved it so much made another order a week later. Was asked to leave a review on my thoughts on google but I found my way here . Super fast delivery kept upto date on my delivery . Packed very well love how you can seal the bags. Absolutely top quality soil worth the money you spend to care for your loving plants . Love how there is a lot of info on their page very helpful. Thank you guys

June 21, 2024
Unprompted review
Soil Ninja logo

Reply from Soil Ninja

Hey Aleha,

Thank you so much for the lovely review! :) So glad that your family member told you about us, really appreciate all of your support! Wishing all you all the growth. Always a message away if you have any more questions or need any help.

Stay dirty,
Amy

Rated 5 out of 5 stars

A go to

A go to!

The way they blend their soils suited to each plant’s needs, the ingredients and even how the soils look is an absolute dream for any plant lover!

I made a mistake on the order, and asked to switch things, one of the CEO’s of the company personally called me themselves to apologise that the order had already been sent out before they saw the message and offered a discount code on my next purchase, which showed they really care about supplying their customers with what they want, given that I was the one who made the mistake!

They are always happy to give me detailed information on any queries I have, and never hesitate to help.

Doing a great job all round, thank you! Will be buying all of my soils and pon here in the future!!!

May 27, 2024
Unprompted review

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