Wickes Solar Reviews

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4.3

Solar Energy Company

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Review summary

Created with AI, based on recent reviews

Considering 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and installation teams for being exceptionally professional, punctual, polite, and helpful throughout the entire project journey. Consumer feedback shows that the solar and battery systems operate efficiently, providing great overall performance and helping households save money on energy. People note that the process is well organized from the initial quote to completion. Some reviewers were not happy with the aftersales service and communication regarding ongoing support and maintenance. Some people experienced frustrating delays and ongoing difficulties when trying to get technical problems resolved or receiving timely responses from representatives.

What people talk about most

Service

People report ambiguous experiences with service, as many consumers praise the professional, punctual, and... See more

Staff

Customers had positive experiences with staff, frequently describing the installation teams and technicians... See more

Product

Reviewers mention ambiguous feedback about product satisfaction, as while many consumers praise the excellent... See more

Customer service

Consumers find customer service to be mixed, as some reviewers praised the helpful technical support team and... See more

User experience

Reviewers highlight ambiguous aspects of user experience, noting that initial consultations and installations... See more

Reviews shaping this summary

Installation team were great. Andy the electrician explained everything really well. We are still waiting for the export licence over a month later and no updates despite chasing. There seems to be j... See more

Company replied

The installation went very smoothly June 2023 and the system has worked very well since with not issues what so ever. In the last couple of weeks installed a EV charger, had to adjust a few setti... See more

Company replied

I met with Nadir to see if my home was suitable for solar panels. He couldn't have been more honest and helpful with his feedback. Unfortunately I don't have enough roof space and Nadir didn't try and... See more

Company replied

Company details

About Wickes Solar

Written by the company

Wickes Solar, formerly known as Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.

If you’ve had a Wickes Solar installation, we’d love to hear from you. Please share your experience on the main Wickes Trustpilot page;

https://uk.trustpilot.com/review/www.wickes.co.uk

Contact info

Solar Fast Head Office, Unit 17, Allerton Bywater Network Centre, Letchmire Road, Castleford WF10 2DB, WF10 2DB, Castleford, United Kingdom
0330 818 3116
contact@solarfast.co.uk
solarfast.co.uk

4.3

Excellent

2K reviews

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Replied to 86% of negative reviews

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October 2, 2026

Unprompted review

Reply from Wickes Solar

Oct 2, 2026

I am glad to hear you were happy with the work that Jonny and Neil carried out. I will be sure to pass over your message to them both.

Thanks
Wickes Solar Team.

Oct 1, 2026

"I just wanted to confirm that John and…

"I just wanted to confirm that John and Neil did a fantastic job. Their communication and workmanship were excellent from start to finish. They were professional, punctual, and left everything neat and tidy. Highly recommend!"

October 1, 2026

Unprompted review

Reply from Wickes Solar

Oct 1, 2026

Thank you so much for your fantastic feedback! We’re delighted to hear that John and Neil provided such an excellent service from start to finish. We’ll be sure to pass on your kind words to them — they’ll be really pleased to know their professionalism, punctuality, communication, and workmanship were appreciated.

Thank you for taking the time to leave such a lovely review and for recommending us. It’s greatly appreciated!

Thanks
Wickes Solar Team

Sep 30, 2026

Serious problems with battery supply and warranty replacements

Avoid at all costs. There seem to be serious problems with the company’s battery supply. We struggled to get our first set of batteries about four years ago, and now, with two out of three batteries needing to be replaced, the company has simply disappeared. I have been trying to contact them for over three months, but they completely ignore my emails and I cannot get any response.
I’m sure their customer service team will post a nice reply to this negative review, as they always do, but I would much rather they actually replied to my emails, provided an update, and gave me a clear timeframe for when my replacement batteries will be installed

September 30, 2026

Unprompted review

Sep 30, 2026

Well established help

Great communication skills very helpful no messing did what I needed very efficiently thanking you all for swift help

September 30, 2026

Unprompted review

Reply from Wickes Solar

Oct 1, 2026

Thank you so much for your fantastic review! We’re delighted to hear that you found our team helpful, efficient, and easy to communicate with. It’s great to know we were able to assist you quickly and provide the service you needed. We really appreciate you taking the time to share your experience with us!

Thanks
Wickes Solar Team

Sep 30, 2026

Matthew was brilliant and talked me…

Matthew was brilliant and talked me through all I needed to know - Thank you so much

September 30, 2026

Unprompted review

Reply from Wickes Solar

Sep 30, 2026

Thank you so much for your lovely review! We’re delighted to hear that Matthew was brilliant and took the time to talk you through everything you needed to know. We’ll be sure to pass your kind feedback on to him. Thank you for choosing us!

Thanks
Wickes Solar

Sep 29, 2026

Very happy with the service from Jonny…

Very happy with the service from Jonny and Neil . I had my solar panel battery installed and they were very kind and polite, they even helped me use my solar panel app

September 29, 2026

Unprompted review

Reply from Wickes Solar

Sep 30, 2026

Thank you so much for your lovely review! We’re delighted to hear that you were very happy with the service from Jonny and Neil. It’s great to know they were kind, polite and took the time to help you with your solar panel app as well. We’ll be sure to pass your kind feedback on to them. Thank you for choosing us!

Thanks
Wickes Solar Team

Sep 29, 2026

Prompt reply

Prompt reply. Efficient call handler with a pleasant manner.

September 29, 2026

Unprompted review

Reply from Wickes Solar

Sep 30, 2026

Thank you for your kind review! We’re pleased to hear that you received a prompt and efficient response and that our call handler was pleasant and helpful. We really appreciate your feedback and are glad we could assist.

Thanks
Wickes Solar Team

Sep 29, 2026

Friendly and efficient

Friendly and efficient. Jonny and Neil were great!

September 29, 2026

Unprompted review

Reply from Wickes Solar

Sep 30, 2026

Thank you for your lovely review! We’re delighted to hear that you found the service friendly and efficient, and that Jonny and Neil did a great job. We’ll be sure to pass your kind feedback on to them. Thank you for choosing us!

Thanks
Wickes Solar Team

Sep 28, 2026

Slow progress

Once through to the installation team they are very polite etc however having chased up this requirement for an update for a few weeks I am still waiting on information

September 28, 2026

Unprompted review

Reply from Wickes Solar

Sep 30, 2026

Thank you for your feedback. We’re pleased to hear that you found our installation team polite and helpful. However, we’re sorry that you’ve experienced delays and have had to chase us for an update.

We understand how frustrating it can be to wait for information, and we apologise that we haven’t communicated with you as promptly as we should have. I’ll personally chase this up with the relevant team and do my best to get you a response as soon as possible.

Thank you for your patience and for bringing this to our attention.

Thanks
Wickes Solar Team

Sep 25, 2026

Excellent support and service

I had my solar system and batteries fitted over 2 years ago by SolarFast, which was done quickly and efficiently in one day.
Fast forward 22 months and the app settings had a mind of their own, with any changes made forgotten within 10 minutes. A timely visit from Tyson to replace the storage batteries did not fully cure the problem. However a further visit from Tyson to replace the Inverter cured all issues.
Here at 6 months after the last call-out, the App lost communication with the inverter, in that no real time data was available. A quick call to the Technical Support Team and a short discussion resulted in an email on how to reconnect the Dongle to the App. Clear instructions and a promised call in 3 days to confirm the system was performing correctly closed the Job.
The Technical Support Team and Engineer on the ground have always be first class in their support, knowledge and skills. Response to issues has always been positive and timely.
Excellent service.

September 25, 2026

Unprompted review

Reply from Wickes Solar

Sep 30, 2026

Thank you so much for your detailed and fantastic review. We’re delighted to hear that our Technical Support Team and Tyson were able to work through the issues with your system and get everything running correctly again.

It’s particularly pleasing to hear that you found the support clear, knowledgeable and responsive, and that the instructions provided helped resolve the app communication issue quickly. We really appreciate your continued trust in Wickes Solar and your kind words about our team. Thank you for choosing us!

Kind regards
Wickes Solar Team

Sep 25, 2026

The fitters (Johnny and Neil) were…

The fitters (Johnny and Neil) were excellent. turned up on time, Really friendly, efficient, got the battery installed in no time at all. Absolutely perfect. This was an addition of a second battery to an existing solar install I had a year ago.

I just wish the company’s organisation and communication were as good. Sadly not.

September 25, 2026

Unprompted review

Reply from Wickes Solar

Sep 30, 2026

Thank you for taking the time to leave such detailed feedback. We’re really pleased to hear that Johnny and Neil were punctual, friendly and efficient, and that they installed your additional battery quickly and professionally.

We’re sorry to hear that your experience with our organisation and communication didn’t match the standard of the installation itself. We take this feedback seriously and will use it to help improve the service we provide. Thank you again for your honest feedback, and we’re delighted that the installation itself was absolutely perfect.

Thanks
Wickes Solar Team

Sep 24, 2026

Really clear and helpful

Really clear and helpful meeting to discuss everything at the start, and very straightforward installation. We were also very glad to have the option of paying via credit for the solar panels to limit the upfront cost, One minor issue with emails not being received after setup, but a quick call to Scott got it sorted v quickly. No waiting on hold either!

September 24, 2026

Unprompted review

Reply from Wickes Solar

Sep 30, 2026

Thank you so much for your fantastic review! We’re delighted to hear that you found the initial meeting clear and helpful and that the installation was straightforward. It’s also great to know that Scott was able to resolve the email issue so quickly, without any waiting around. We really appreciate your feedback and hope you enjoy the benefits of your solar system!

Thanks
Wickes Solar Team

Updated Sep 25, 2026

fantastic experience, very helpful

first call I received I did not speak to anyone, as it cut off, I emailed straight back to say please call again, which he did in less than a minute. He was brilliant talked me through each query I had. Getting me back on to the maintenance - old setting page, as the updated version you can't set discharge. all sorted now. very happy. thank you

September 24, 2026

Unprompted review

Reply from Wickes Solar

Sep 30, 2026

Thank you so much for your fantastic review! We’re really pleased to hear that we were able to get back in touch so quickly and talk you through everything you needed. It’s great to know your queries were resolved and that you’re now able to access the settings you needed. We really appreciate your kind feedback and are delighted you’re happy with the service!

Thanks
Wickes Solar Team

Sep 24, 2026

Jonny and Neil were excellent

Jonny and Neil were excellent!
Professional, efficient and really nice to deal with.
A super job done by a great pair. Thank you.

September 24, 2026

Unprompted review

Reply from Wickes Solar

Sep 30, 2026

Thank you so much for your fantastic review! We’re delighted to hear that Jonny and Neil provided such professional and efficient service and were a pleasure to deal with. We’ll be sure to pass your kind feedback on to them. Thank you for choosing us!

Thanks
Wickes Solar Team

Sep 23, 2026

Jonny was very efficient and courteous

Jonny was very efficient and courteous. My system is up and running with minimal fuss.

September 23, 2026

Unprompted review

Reply from Wickes Solar

Sep 30, 2026

Thank you so much for your kind review! We’re delighted to hear that Jonny provided efficient and courteous service and got your system up and running with minimal fuss. We’ll be sure to pass your feedback on to Jonny. Thank you for choosing us!

Thanks
Wickes Solar Team

Sep 23, 2026

Our system stopped accepting battery…

Our system stopped accepting battery charging schedules back May and despite repeated requests to SolarFast the technical team have failed to find a solution that restores control.

To be fair they have tried a lot of things but can't seem to get to the bottom of the issue. Our inverter is a duracell 6k and the battery control settings page has disappeared off the dura-1 app so we can't
Set or adjust the battery charging and the Energy app also does not allow us to switch the battery charge system on or off as the instructions don't seem to communicate with the inverter.

Whilst this seems to suggest a duracell fault contact with them gets referred back to SolarFast and they have been unable to change the settings either.

It feels like we are having to fight just to get someone to sort this out.

This rubbish customer service and makes me think poorly of both companies.

My advice is don't use Wickes/Solarfast or Duracell systems.

Rather disgruntled customer.

May 1, 2026

Unprompted review

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