Solaris Japan Reviews 

5,331
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items arrive safely and are protected with great care. Consumers frequently mention that support agents are very helpful, providing quick and kind assistance whenever needed. People also enjoy the exceptionally smooth purchasing process and fast delivery times experienced across multiple orders. Some reviewers were not happy with delivery issues, mentioning that packages occasionally failed to arrive on time or lacked tracking. Consumers also noted unexpected extra payments required for shipping or additional costs requested later during the order process.

What people talk about most

Product

People report positive experiences with product, frequently highlighting that items arrive in pristine... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting secure packaging and fast... See more

Quality

Clients share positive opinions on quality, frequently praising the incredible craftsmanship, accurate... See more

Order

Customers consistently note positive experiences with order processes, highlighting smooth transactions and... See more

Customer service

Reviewers express great satisfaction with customer service, frequently highlighting fast responses, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SolarisJapan do everything best for your order, lower customs, packages are well protected, emails are answered, and you arw informed about delays or additional details about shippemnt. SolarisJap... See more

Rated 5 out of 5 stars

Easy to use website. Despite my very diverse taste, due to vast selection of figures, I could find exactly what I wanted, including older releases still in brand new condition. Relatively quick d... See more

Rated 5 out of 5 stars

I received the product safely. The shopping experience from you was excellent. The reasons are: a) easy-to-use UI / detailed and necessary information being provided on your website b) your ki... See more

Rated 5 out of 5 stars

have ordered off there tons!! i love how it says how much shipping would be before you put it into your basket or anything no extra hidden fees or anything, frequent updates where possible there... See more


Company details

  1. Game Store

Information provided by various external sources

Figures, Games, Retro Stuff, XRGB and Merchandise shipped worldwide right to your doorstep.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(5,331)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought a pre owned item

Bought a pre owned item, when you ask they add very good pictures of the item before they send. Solaris answer very fast on emails when you have questions.

August 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Great experience!!!!

I ordered a Project Sekai colorful stage Kusanagi nene figure brand new and it was already dispatched within a day! The rest of it was mainly a waiting game with Japan post and Royal mail but it arrived within the 5 to 10 business days as promised! Tracking was alright (even though solaris has no control over that since it's controlled by the parcel company's) and the Nene figure itself came in perfect condition, Brand new, the package also had lots of cushioning! This was my first time and I certainly had a good experience, definetly going to buy again sometime in the future!

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

The best for international shipping

Solaris Japan quickly became my go-to shop to get any figure from Japan, the service is so simple but so effective; no issues, fast shippings, trackings and everything regarding a purchase is well explained alongside useful guide tools to make the experience easier.

August 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent first experience!

I bought a figure I had wanted for more then a year on Solaris because I saw that it was on sale and I heard good things about them so, I decided to give them a shot and I am SO glad I did. My figure was packed very well and in perfect condition when it arrived so I can definitely see myself buying from them again in the future!

August 8, 2025
Unprompted review
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Rated 5 out of 5 stars

First order with no problems

The prices can sometimes raise very fast but if you have enough patience than you can get a very good deal. The shipping costs were quite good for my country (Germany) and the part were you can ask for pictures of the ordered figures are awesome.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

they were super helpful with my anxiety…

they were super helpful with my anxiety abt the shipping and it got to my home in two weeks and 2 days it was amazingly packed and handled my only issue was the us customs and delivery to my home as the driver was impatient everything on japans side was amazing and handled perfectly

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

Even though I live in the middle of no…

Even though I live in the middle of no where they still hand delivered and made sure everything was not damaged! The quality is amazing and is most definitely the best site to get anything anime from!

July 25, 2025
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Rated 5 out of 5 stars

I'm a repeat customer!

Occasionally, I'll find good deals here. What I like most is that the customer service is fast and responsive to my inquiries. Maria is super friendly! Shipping is also relatively fast.

August 24, 2024
Unprompted review
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Rated 5 out of 5 stars

Highly recommended

Excellent packaging. All items arrived on time and were prompty dispatched.
Communication was also prompt and responsive.
All in all a great experience and a shop I would highly recommend.

July 22, 2025
Unprompted review

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