Solaris Japan Reviews 

5,318
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 119 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the remarkably fast dispatch times and the exceptional care taken with secure packaging to ensure delicate items arrive safely without any damage whatsoever. People also deeply appreciate the outstanding quality of the products offered and the consistently helpful, responsive customer support team always ready to assist. However, some customers also noted unexpected costs, such as additional customs fees or taxes that are always added upon delivery. A few reviewers experienced frustrating delivery delays over long distances, while others mentioned major issues with missing packages and tracking information.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with items arriving in... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders consistently arrive... See more

Quality

Customers report deep satisfaction with quality, praising the incredible craftsmanship, vibrant paintwork,... See more

Order

Customers consistently note positive experiences with order processes, highlighting that everything from... See more

Customer service

Users describe positive interactions with customer_service, highlighting a helpful, kind, and responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SolarisJapan do everything best for your order, lower customs, packages are well protected, emails are answered, and you arw informed about delays or additional details about shippemnt. SolarisJap... See more

Rated 5 out of 5 stars

Easy to use website. Despite my very diverse taste, due to vast selection of figures, I could find exactly what I wanted, including older releases still in brand new condition. Relatively quick d... See more

Rated 5 out of 5 stars

I received the product safely. The shopping experience from you was excellent. The reasons are: a) easy-to-use UI / detailed and necessary information being provided on your website b) your ki... See more

Rated 5 out of 5 stars

have ordered off there tons!! i love how it says how much shipping would be before you put it into your basket or anything no extra hidden fees or anything, frequent updates where possible there... See more


Company details

  1. Game Store

Information provided by various external sources

Figures, Games, Retro Stuff, XRGB and Merchandise shipped worldwide right to your doorstep.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(5,318)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service!

Everything was very cut and dry and as this was my first couple of times ordering figures it was nice to feel comfortable buying with you guys!! You’ve definitely made a returning customer thanks to your excellent services!

June 7, 2024
Unprompted review
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Rated 5 out of 5 stars

Never got any issue with my orders on…

Never got any issue with my orders on this site, and fast delivery.
The only annoying thing is the quantity of mail notifications I initially received each time I left items in my cart without ordering. I understand the reason for it, but still.

April 24, 2025
Rated 5 out of 5 stars

Quick delivery and excellent condition

It was the first time ever I ordered from Solaris Japan and it was quite an expensive order with alot of anime figurines.
The delivery was very quick, only customs delayed it a bit, but that was to be expected. Very important to notice: Solaris will not include taxes and customs fee, but this is something they warn you about, so don't be surprised if you have to pax taxes!
The boxes were in a very good condition and all the items were excellent packaged and padded so that no damage occurred to the figurines.
Overall it was a good experience with a quick delivery (arrival was only two weeks after I ordered) and the product in excellent condition.

April 19, 2025
Unprompted review
Rated 5 out of 5 stars

Small delay but quick delivery

Figure I ordered was out of stock and I got an email a day after ordering asking if I wanted a refund or if I wanted to wait for more stock. I waited and it got shipped through EMS 2 weeks later. Delivery time was about 4 days once it shipped from Japan to South East US. Figure was perfect.

April 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Good experience! :DD

Really good to find figures because they arent popular in my Country at all. I‘ve ordered for the first time and though I made the mistake of choosing saveur because it took so long to arrive (don’t get me wrong it was on time 2-4 months but I just wanted them sooner ,:] ) will from now on try to Order more with normal or express. Overall Great tho the figures were packaged nice and arrived with no broken pieces.

April 24, 2025
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Rated 5 out of 5 stars

Great assortment of figures

Great assortment of figures, very competitive prices, expedite shippings.

Just remember that Customs in your country may delay the delivery and that taxes are always responsibility of the Customer.

Will surely repeat

April 29, 2025
Unprompted review
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Rated 4 out of 5 stars

Amazing, but it took a while

The product came in near perfect condition (minus it being a bit sticky, but that could be a result of its age) and had all of its accessories. Unfortunately, it took nearly a month to arrive, even though I ordered the express shipping, but keep in mind that it was stated that there would be "severe delays".

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

The people at solaris where extremly…

The people at solaris where extremly kind
Always emailing me updates and ensuring me my package would arrive on time
And where incredibly kind when there where any delays due to no fault of their own
Extremely kind and communicative people

April 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Solid option for getting multiple figures

Good prices - usually more expensive, but periodic sales are usually worthwhile deals.

Great attention to shipping and packaging - considerately packaged and sealed, combined shipping priced fairly.

Quite good for second hand items. They don't have item by item pictures, but a quick and handy star system for condition is neat.

March 17, 2025
Unprompted review

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