Solarisrelocations Reviews 282

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, making the moving process seamless and stress-free. Many appreciate the excellent customer service, highlighting clear communication, timely updates, and the team's supportive approach. The service is frequently described as top-notch, with consumers noting the careful packing, swift handling of items, and overall smooth user experience from start to finish. However, some customers experienced issues with communication after signing contracts, describing it as lacking and, at times, rude when questions were asked. A few people also encountered significant delays in delivery, with some shipments taking much longer than estimated and, in rare cases, issues with the delivery of some items, leading to dissatisfaction with the company's resolution process.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the teams for being... See more

Service

People report positive experiences with service. Customers consistently praise the efficiency,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the professionalism and... See more

Customer service

Customers had positive experiences with customer service. Reviewers frequently highlight the professionalism,... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently report a great overall... See more

Based on these reviews

Rated 5 out of 5 stars

Super happy with the team at Solaris! Started off with Chloe providing excellent initial support, then Richard took over and managed everything from lead to collection for half my house, seamle... See more

Company replied

Rated 5 out of 5 stars

The crew were extremely supportive. They handled everything swiftly and made the entire process completely hassle-free. The packing, sorting, and itemisation were all done very well. I also learned th... See more

Company replied

Rated 5 out of 5 stars

Richard and the crew arrived at the time we had been given and they worked neatly, systematically and as a team and made a stressful situation painless for us. They were polite and friendly and I wo... See more

Company replied

Rated 5 out of 5 stars

Easy communication with office and delivery staff. Carefully, well packed items. Organised and number tagged packages and inventory list. Everything arrived undamaged. My container load went from Totn... See more

Company replied


Company details

  1. Moving and Storage Service

Written by the company

Solaris Relocations is a comprehensive removal and moving specialist with over 100 years of accumulated experience turning dreams into reality. Our expert team operate throughout the world with the utmost professionalism. We know it’s the personalised attention and support we offer that make our boutique company the first choice for business and home moving. We take care of you from beginning to end and handle all the logistics of your relocation, leaving you to focus on exploring your new surroundings. Our dedicated team of experts know everything there is to know about moving locally, nationally and internationally, ensuring a smooth and worry-free transition. Our support network reaches across the globe. Our local knowledge of procedures and regulations gives you a head start in your new home and allows businesses to relocate with minimum disruption.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

282 reviews

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Rated 5 out of 5 stars

Brilliant moving team experience

Richard and the crew arrived at the time we had been given and they worked neatly, systematically and as a team and made a stressful situation painless for us.
They were polite and friendly and I would highly recommend them and all of solaris. The communication has been great from start to collection. Now to get our bits on the boat! Many thanks Solaris, Richard and all the team.

April 15, 2026
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Reply from Solarisrelocations

Hi Kimberley, Many thanks for sharing your fantastic feedback. We are always pleased to receive such positive comments. Best Wishes, Solaris Relocations.

Rated 5 out of 5 stars

John and Courtney from Solaris have…

John and Courtney from Solaris have helped us relocate to Australia twice. They are efficient, respond quickly and clearly.
Martin, who did the actual pack up, arrived on time, worked quickly and carefully.

April 9, 2026
Unprompted review
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Reply from Solarisrelocations

Many thanks Victoria, we are delighted to have been able to assist you again. Best Wishes, Solaris Relocations

Rated 5 out of 5 stars

Really great experience overall

Really great experience overall. Martins from the packing crew was fantastic; he was friendly, efficient, and genuinely a joy to work with. He arrived early, handled everything with care, and made what I expected to be a stressful process feel easy and smooth. He even came back shortly after leaving when I realised I’d forgotten something, which I really appreciated.

Courtney and Chloe were also excellent on the admin side. Very professional, responsive, and helpful throughout. A great team all around.

April 10, 2026
Unprompted review
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Reply from Solarisrelocations

Thank you for your fantastic feedback. We are delighted to hear that you have been so pleased with the experience. Best Wishes, Solaris Relocations.

Rated 5 out of 5 stars

Whole of service.

Organisation, timescales, customer service and packing and collection crew are all excellent.

February 24, 2026
Unprompted review
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Reply from Solarisrelocations

Hi Lorna, thanks for your superb feedback. It is great to hear that you've been so happy throughout the process. Best Wishes, Solaris Relocations.

Rated 5 out of 5 stars

Great Service

Arrived as advertised, quick efficient work, everythin put where requested with a minimum of fuss - great service!

February 18, 2026
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Reply from Solarisrelocations

Hi Alec, Many thanks for your feedback, we are so pleased to hear that you have been so impressed with the service. Best Wishes, Solaris Relocations.

Rated 5 out of 5 stars

Excellent service

Efficient service, friendly and helpful delivery team, and I was kept updated throughout the whole process.

February 24, 2026
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Reply from Solarisrelocations

Hi Stephanie, thanks for sharing your feedback. We are very pleased to hear that you have been very happy with the service. Best Wishes, Solaris Relocations.

Rated 5 out of 5 stars

Moved form UK (Derby) to India…

Moved form UK (Derby) to India (Hyderabad). Excellent straight forward service by Solaris team. Thanks to Courtney who was in touch all the time and answered all our queries. The moving team Andy and his buddy were professional and helpful.

November 25, 2025
Unprompted review
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Reply from Solarisrelocations

Hi Nanda, thanks for your fantastic feedback. We are delighted that you were so happy with the service. Best Wishes, Solaris Relocations.

Rated 5 out of 5 stars

Super efficient at every step

They made the whole daunting process really easy - super responsive to our queries, the packers were very professional and efficient, their partners (where we moved to) were also really good and there was great communication every step of the way.
Price was very reasonable (compared to others) and service was excellent.
Huge thanks to them!

December 18, 2025
Unprompted review
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Reply from Solarisrelocations

Hi Gwen, thank you so much for sharing this feedback - its is really great to hear that you have been so pleased from start to finish. Best Wishes, Solaris Relocations.

Rated 5 out of 5 stars

Great service from beginning to end

Great service from beginning to end! Would recommend.

February 18, 2026
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Reply from Solarisrelocations

Hi Lisa, thank you for sharing your feedback. We are delighted to hear that you've been so pleased with our service. Best Wishes, Solaris Relocations.

Rated 5 out of 5 stars

The crew were very supportive

The crew were extremely supportive. They handled everything swiftly and made the entire process completely hassle-free. The packing, sorting, and itemisation were all done very well. I also learned that they’ve been working together for almost two decades — their strong teamwork really shows, and I loved their working partnership

February 17, 2026
Unprompted review
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Reply from Solarisrelocations

Hi Kalpana, Many thanks for your kind feedback. Best Wishes, Solaris Relocations.

Rated 5 out of 5 stars

Great experience

Prompt, professional responses from Chloe and Courtney since the initial quote. On packing day, Nick and Lee were efficient, careful, quick, and thorough. Very professionally managed packing. They arrived on time, executed well, and finished by the allotted time. Highly recommend them.

February 4, 2026
Unprompted review
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Reply from Solarisrelocations

Hi Anna, thank you for your great feedback. Best Wishes, Solaris Relocations.

Rated 5 out of 5 stars

All goods were well-packed and arrived unbroken—I couldn’t be more pleased!

I’ve moved internationally multiple times over the years and I can confidently say that Solaris is a top-notch relocation service. The communication and support I received from the staff was superb. The moving crew was courteous and professional. All the goods arrived safe and unbroken. I was very impressed with how well-packed everything was, especially the crated items. Many thanks to the entire Solaris team for their efforts!!

Pete M.

December 4, 2025
Unprompted review
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Reply from Solarisrelocations

Hi Pete, Many thanks for your fantastic feedback. We are delighted to hear that you've been so pleased with the service. Best Wishes, Solaris Relocations.

Rated 5 out of 5 stars

Packing crew

So far my experience with Solaris Relocations has been very positive. There were 2 gentlemen who were very professional when packing our stuff, on top of that were extra cautious. I am very much satisfied with their work and the way they were handling the boxes. Thank you so much Solaris!

January 14, 2026
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Reply from Solarisrelocations

Thanks for your kind words Monita. We are delighted to read your review and to hear how pleased you were with the team. Best Wishes, Solaris Relocations.

Rated 5 out of 5 stars

Moving abroad? Choose your removers carefully.

We needed professional help to make our move to Australia stress free. This company provided that service with style. The team that packed our belongings in the UK arrived on time and made short work of the job. The Solaris team kept us informed of progress along the route and we had a seamless handover to the removals company in Australia. Our furniture was delivered on the agreed date and time by another team of professionals. They even took away all the packaging.

December 31, 2025
Unprompted review
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Reply from Solarisrelocations

Hi Gwyn, thank you so much for your fantastic feedback. It was a pleasure supporting you with your relocation to Australia and we wish you and your family all the best for your time ahead. Best Wishes, Solaris Relocations.

Rated 5 out of 5 stars

Solaris Relocations

Chloe and Lisa were great, professional and proactive. My only comment is that if someone is on leave, waiting for a response can be inconvenient if time is of the essence. That said, I recommend Solaris highly.

November 20, 2025
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Reply from Solarisrelocations

Thanks for your kind comments Asha and good luck for your time in India. Best Wishes, Solaris Relocations

Rated 5 out of 5 stars

Very good service

Very good service. Had a smooth experience.

December 19, 2025
Unprompted review
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Reply from Solarisrelocations

Hi Abi, thanks for your kind feedback. It is greatly appreciated. Best Wishes, Solaris Relocations.

Rated 5 out of 5 stars

Superb service

We were so pleasantly surprised by the service provided by Solaris relocations. Lisa Cook answered queries clearly and promptly and our packing team was extremely polite, respectful and efficient. Mark, Martin and Luke were a pleasure to have in our home and nothing was too much trouble for them.
Solaris Relocations exceeded our expectations on every front. Thank you!

December 15, 2025
Unprompted review
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Reply from Solarisrelocations

Thanks for sharing such fantastic feedback Carina. We truly appreciate your comments and are delighted to hear that you have been so happy. Best Wishes, Solaris Relocations.

Rated 5 out of 5 stars

Excellent experience this week

Excellent experience this week with Solaris relocations to prepare for our move to Sydney from London. I work in Logistics myself and am therefore quite a harsh critic, but have had an exemplary experience so far. John was very professional and accurate with my upfront quotation, with Richard providing easy access to information around my move date.

The crew who turned up on the day were absolute machines. Mark, Martin & Luke worked tirelessly and were a pleasure to deal with. I've been really impressed with the experience all round thus far.

December 10, 2025
Unprompted review
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Reply from Solarisrelocations

Hi Sam, many thanks for sharing such positive feedback. It is great to hear how happy you have been. Best Wishes, Solaris Relocations.

Rated 5 out of 5 stars

Reliable, Efficient, and Pleasant

Asian Tigers and their UK partner Solaris were the best choice and delivered beyond expectations. I’d recommend them unreservedly.

December 5, 2025
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Reply from Solarisrelocations

Thanks Soames, great to hear you've been so happy with all aspects of your move. Best Wishes, Solaris Relocations.

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